Grismer Tire & Auto Service Center

I live 40 min away from the Englewood location, but we drive to it because we have always found them to be honest, kind, and good at what they do with our vehicles. As a mother bringing in small children, they are also friendly and patient with our boys. Honesty and kindness go a long way in my book. Thank you to Keith and Cody!

I purchased 4 Nokian WRG2 205÷60÷15 tires from Grismer Tire in Englewood, OH. At the time Grismer Tires was offering 4 free oil changes with the purchase of 4 tires but they were unable to perform oil changes on my BMW so they agreed to match Tire Discounters Free alignment guarantee as indicated on my receipt. When the tires were installed and the alignment was performed Grismer Tire couldn’t align my vehicle properly and get my steering wheel straight but they asked if I could return at a later date to remedy the situation as it was past closing time. I agreed to return but was unable to reschedule to accommodate their schedule as I work out of town. I contacted Grismer Tire on 01÷09÷14 in another attempt to have my vehicles alignment corrected. I was told that due to the length of time in between service and the mileage driven that a service manager by the name of Bob would have to authorize the alignment to be performed free of charge. Bob contacted me and informed me that I could take the vehicle to the Fairfield location on 01÷14÷14 for a scheduled appointment at 1:30pm for the alignment to be performed. I arrived and dropped off my vehicle and went to lunch. While I was at lunch I was contacted by John the general manager at the Fairfield location and was informed that due to the mileage driven on the vehicle that they would not honor a free alignment as stated and that I would have to pay $ 79.99. I told them to go ahead and do the alignment and that I would dispute the charge with my credit card company. John then informed me that they would not perform the alignment. I was then contacted by the area supervisor Bob who told me that they were not going to perform an alignment on my vehicle and that if I wanted an alignment I could take it across the street. I then contacted the corporate office of Grismer Tire and asked to speak with the owner. After waiting for nearly 2 hours at the Fairfield location for the owner to return my call I left. Upon arriving at home I received a phone call from John Marshall the owner of Grismer Tire. I then explained to him the entire situation but his only concern seemed to be the mileage driven on the vehicle and not that the service wasn’t performed as stated. He then informed me that he didn’t think that they could perform the alignment to my satisfaction and that they would not remedy the situation and that I would have to take my vehicle elsewhere. I asked I he was going to pay for the alignment to be performed at another repair shop and his response was that I was already going to pay them $ 79.99 so I could just pay for it when I went somewhere else.