Four Reel Production

I have never had such superior customer service as I’ve received here. The owner will literally bend over backwards to make you happy with your product. I wouldn’t think of going anywhere else.

I dropped off a beta videotape of my wedding to be transferred onto a DVD. I receive the DVD within a few days as promised and I found that I had 20 minutes before the wedding on the tape that I wanted to have deleted from the DVD. Stan gladly made me a new copy at no additional charge. I highly recommend the service. The price was also much lower than the normal going rate from other companies. The in house time saved me weeks from competitors.

I found this place through a living social deal. My family had a video at a children’s fair when me and my brother were little and when we spent some time in the middle east. And I wanted to get that memory transferred on to a DVD esp. for my brother’s birthday since the video was made for his first birthday celebration. I dropped this video off in April (Apr. 25 to be exact because that was the last day to use the coupon) and was told that it would take a week to two weeks to get this done. About 2.5 weeks later, I had called the store to find out if my video was ready and left a message. My brother’s birthday came and went and I didn’t hear from the owner Stan till after, that he didn’t have the right equipment to convert a foreign video and had to outsource it. I waited another two weeks or so and he called me back to ask what region this video was from and when I played the video last. The last time I had played this video was 6 years ago back in 2008 on a VCR that could play foreign video formats and it ran just fine back then. He said that the place he had outsourced it to the first time couldn’t convert the tape and he had to send it to someone else. I waited another three weeks ago to get this done. When I finally called to find out if the video was done (it was close to three months past the date I had dropped it off), I was told it was. I had requested a second copy of the DVD, one for myself and one for my brother and Stan said that he would do so without charging me. Also, I was leaving Denver for good end of that week so he offered to deliver it to my office on his way.
The DVD and video was finally dropped off at my office, only after another voicemail was left, with our office receptionist. I was told that he would drop it off at 9:00, but didn’t show up till 3pm. When I went to pick it up from our office mail box, I found that there was only one copy of the DVD. I ran the DVD and it was skipping like crazy. I fear the tape has been ruined. I can’t be certain if it is because of not having run it for so long or because of the equipment that it was run through.
Also, the DVD had no professional label on it and was in an envelope and not in a case. For as long as I had waited, I would have imagined some effort to go into the final product.
I am really disappointed with the quality of service here. Not only did I have to wait three months (Apr. 25– Jul. 21), but also fear that my tape was ruined in the process. This is only memory I have left of my childhood on tape.
I debated whether I should give them atleast two stars because of the owner calling me to update me on the status of my order and him personally delivering it, but figured for as long as I had waited, I deserved that kind of service– three months, yes I waited three months and the video quality was poor. Plus I never got the extra copy of the DVD that I was willing to pay for but was promised for free. Take your precious memories elsewhere!

My friend Brian and I made some sketch «comedy» videos when we were younger, but unfortunately the world had been deprived of seeing these terrible videos recently because the VCR has gone the way of the dodo. Luckily, I found out about Four Reel Production through a groupon type website.
For $ 27.50, I was able to get 4 hours of video transferred to two DVDs, and then a second copy of the DVDs (4 DVDs total). Because I have no frame of reference in this area, that seems like a screaming deal to me. Both of the people I spoke to here (maybe the only two people who work here) were extremely friendly and helpful. It did take a little longer than I had hoped to have them made (about a week and a half), but it wasn’t like there was a huge rush on these.
I honestly expected to get a couple DVD-​Rs with sharpie writing on the front, but they actually made up nice labels and placed the DVDs in nice cases with the title of the videos on the outside. I was pleasantly surprised. Unfortunately, they weren’t able to make the quality of the videos (or the content) any better than they were when we recorded them on to videotape, but that’s not their fault. I would absolutely recommend these nice folks to anyone who needs to move old media into new formats.