Firestone Complete Auto Care

ive been coming here for a couple years now and have always had great service until now.
I took my car in 2 weeks ago because i had a leak comin from my engine… they found nothing. told me everything looked good but they put this dye in there so they could detect the leak and i was suppose to drive my car for a week and bring it back
brought my car back so they could run a diagnostic… this time. they call me and tell me they NEVER actually put the dye in and that they found several oil leaks (which i new was a lie bc the fluid leaking was clear).
The lady tells me im looking at 600 $ of repairs and they never even ran the diagnostic. I told them im taking my service else where. I cant believe they tried to pull a fast one on me. I WILL NEVER RETURN. Im seriously considering calling the BBB
i took my car else where… the new amazimg mechanic found the problem. it was with my AC and it cost me 20 $ to fix.
What the hell happened to this firestone? They have lost my business and my trust and i will make sure all of my friends and neighbors know about it!

This morning was horrible. It was blustery, snowy, cold, and icy. My driver side windshield wiper blade came apart. The hubs put it back together and said I needed to get it replaced on the way to work. I pulled into Firestone, told them what I needed and was out of there in 15 minutes. Kudos and many thanks!

My brakes sound like SCREEEEEEEEECH! All the time. Every dog within a mile radius of me coming to a stop hates their life. In parking lots people look at me like I’m an asshole. I want to put a sign on my car that says «Sorry, I bought Firestone brakes :(«
They didn’t squeak before I bought Firestone brakes. I went back again to have them fixed. Went back again. And again. They gave different reasons at different times and the problem has never been fixed. I took my car to the dealership and they said «Well, the brakes are fine, but yeah Firestone brakes do that.» Well shit. So I’m going to go get OEM brakes now and spend another giant chunk of money because I can’t stand it.

I have used Firestone since 2010 when I moved to Colorado and had to buy snow tires for the first time. The service I received during that first transaction and ever since has been exceptional. The people who work here have gone out of their way to not only help me when I’ve had emergencies, but also throw in extra services that they haven’t charged for and definitely didn’t need to provide. A few times they have recommended services when I didn’t feel like I needed them, but I make decisions based on what is right for me and my budget and continue to use Firestone because I trust them and admire their approach to customer service.

This review is for a routine oil change, not major service. What was so nice was the outstanding customer service. Tim was so kind and welcoming. He answered my questions and made sure I was making the right decision on replacing my wiper blades and potentially getting new tires soon. I never once felt like he was trying to talk me into something. Thank you! I’m so glad I was driving by and stopped in!

My girlfriend went in yesterday with a tire that had picked up a screw. They started doing a hard sell on a new tire, giving her a line of BS about the «Tire Association» not recommending tire repairs (despite the fact that the screw was in the tread and not near the side wall… an easy and safe fix). Now, the thing is, my girlfriend is a pretty decent shade-​tree mechanic. But her professional dress and feminine demeanor often fools good ‘olé boys who still think of women as marks instead of customers. She didn’t buy their tire, and she called the guy on his BS.
Goodyear was happy to help her with the repair, had it done and back on the car in minutes… at no charge! And they got a HUGE belly laugh from the story she told about the «Tire Association»…
Don’t waste your time on these Firestone shysters!

My car was driving funny so I pulled into this Firestone on a Saturday afternoon. Turns out, the dealership that had previously serviced my car hadn’t secured the lug nuts onto one of my wheels and it almost fell off.
The people at this Firestone were so helpful. They explained the situation very thoroughly, in layman’s terms, and were patient as we took pictures and asked questions. They didn’t have all the materials to fix the car right then, but said they could take care of it first thing Monday for me.
When the dealership agreed to have my car towed from this Firestone, I called them up to ask for the invoice for the consultation… they didn’t even charge me for it.
The staff here was friendly, welcoming, and I found them to be very trustworthy (something I don’t frequently say about any car/​body shop!). I highly recommend this Firestone.

I went in because my tire had a slow leak. Everyone working yesterday was great and it turned out my TPMS sensor was cracked and was letting air out of my tire. I went in the next day to get the new sensor installed and there was a huge discrepancy in the price they quoted from the day before. Brandi/​Brandy? Was extremely helpful and polite and apologized for the mix-​up, and adjusted the price, completely hassle-​free. I’ve worked in the customer service sector, and was very impressed by the way she quickly handled it and how courteous she was and appreciative of my business. I will definitely be back. :]

I agree on the other person who reviewed this place on ⁵⁄₂₀₁₁!!! Don’t go here. Aside from me getting the «Family & Friends» discount, the employees and the manager at this place is horrible!!!
I came here cause I got a flat tire and i had 2 tires that were different sizes than the ones in my rears. So they told me they would be able to mount the used, tires I had not notifying me that A) I shouldn’t be mounting 2 tires in front that are different size of a quarter of inch from my rears. B) It caused my ABS System to kick in because of the tires size that I couldn’t drive my car past 55 mph. When I brought this to the attention of firestone. they told me it was another issue and it had nothing to do with the tires. Dummies. Yeah it did. Then When i checked with Corporate. they should have NEVER mounted those tires, corporate doesn’t allow Firestone to mount tires that aren’t purchase from them due to liability issues, but they did it for me anyway. Good job dudes!!! Thanks for puttin my life at stake. Oh and the manager can «EAT A DICK!» so unprofessional, couldn’t even explain to me what happen, & instead of calming the conversation he got just as fired up as me. Poor management skills. Perhaps he should step down cause he certainly does not know how to deal with confrontation.
This place is horrible. Check out a different Firestone. They provide no education to their consumers. I’m suprised they are still open!

Don’t go there. They will try to talk you into work you don’t need. Especially the brakes. I let them talk me into the $ 40 comprehensive check with the oil change. The mgr said I needed $ 500+ in brake work. I was out of work (told him!) so I worried a whole year until I found a job and returned for a new estimate. This different mgr said, «You don’t need brakes.» I showed him the estimate from 1 year prior. «How is it after driving another year my breaks suddenly got better?» The Corp guy gave me $ 30 credit.