Dale and Thomas Popcorn

Co-​worker was eating some of their granola popcorn. I tried some but honestly did not like it at all. Popcorn tasted stale to me and was chewy.

The popcorn’s OK, but it’s very expensive, particularly with the cost of shipping. My Christmas order arrived quickly, thanks to the offer of free upgraded shipping, However, even with the reduced shipping cost, the cost of each «foot long» bag that weighed about an ounce and a half was well over $ 5.00. For that price, at least the quality should be good, but two of bags were mislabeled. When we contacted customer service about the problem, they sent one replacement bag. (It probably cost them much more to ship the package than what their cost is for that little bag of popcorn.) And don’t even get me started about their Popcorn, Indiana products which are terribly disappointing both in flavor and texture.
I’ve ordered from Dale & Thomas before, but I don’t think I’ll be ordering from them again. They may have sold their souls to the devil, but it wasn’t because their popcorn is that good. It’s because their customer service (and I use the term loosely) has become that bad.

I am surprised at the positive reviews. I emailed them several times and received no response. I called the number on their Indiana Popcorn bag (which I bought at Whole Foods, Redwood City, CA). No response. I sent a letter with the bar code of the 2 defective products explaing that– the popcorn was stale, and there were more unpopped kernal than popped! Horrid company.

‘Twas the day before Eve, and Santa decided to drop off early presents for those who were trapped in their dungeons… Dale & Thomas sampler popcorns!
Like a little kid tearing off the wrappers on Christmas morning, I opened all 15 bags.
1. Toffee Crunch — ok
2. Butter Toffee & Walnut Crunch — lack flavor, blandest one
3. Sweet Georgia Pecan — yum
4. North Country Cheddar — oh, man so good
5. Blue Ribbon Chili & Sour Cream — WOW! YUM!
6. Dale’s Caramel –yum
7. Frosted Gingerbread — interesting… good but not what you imagine popcorn to taste like
8. Country Smokehouse Cheddar — YUMMMM!
9. Dark Fudge Chocolate — ok, very sweet
10. Twice-​as-​nice Chocolate –ok
11. Almond Biscotti — way too sweet; more like a candy
12. Cinnamon Crème — interesting… good but not what you imagine popcorn to taste like
13. Chocolate & Peanut Butter — tasted better than the white chocolate/​pb combo
14. Peanut Butter & White Chocolate — ok
15. Chocolate Chunk N’ Caramel — ok
My colleague felt that they need to improve on the «sweet» flavors as «the best thing about kernel popcorn is that it’s sweet and salty at the same time.» I don’t know… I’ve always preferred the non-​candy popcorn and love Dale & Thomas’ Blue Ribbon Chili & Sour Cream and Country Smokehouse Cheddar popcorns.

BE CAREFUL, when you place an order!!! I placed an order on Thursday and received 25% off then the following day they had a sale and had 35% off. When I called to ask for an adjustment they told me NO! I placed orders for 8 people and you think they would of given me the 35% off. I will not ever order for them again

I think Dale and Thomas sold their souls to the devil in order to make their popcorn so sinfully delish. Usually, this sort of thing would bother me, but it doesn’t this time.
The popcorn is just *that* good. My office got a case of assorted popcorn delivered to us as a ‘thank you’ less than 48 hours ago. Cute packaging, but it was so yummy, we decimated it. I cannot fight the addiction to the Peanut Butter & White Chocolate Drizzlecorn. It can only be temporarily distracted by Chocolate Chunk & Caramel Drizzlecorn. The Hall of Fame Kettlecorn (while incredible in its own right) can’t hold a candle to the sweet stuff. And, for the non-​sweet popcorn eaters (are there any out there?) there’s some spicy and BBQ flavors as definite runner-​ups.
I’ll pray for Dale and Thomas, for they are surely hell-​bound. I can’t decide whether to curse them or praise them…

Hello overworked customer service people,
I’m sure you’re overwhelmed with holiday demands. I’m sorry to give you another.
I ordered the 3.5 gallon gift tin with your Twice-​As-​Nice Chocolate Drizzle Corn, Sweet Georgia Pecan, Southwest Cheddar Chipotle (yummy!) and the 12 packet sampler with a shipping date of Dec. 17^th so they would be fresh for Christmas. Maybe that was dumb, but your website recommended it.
Today I only received the 3.5 gallon tin… which is great, as it’s a gift for my father. However, I did not receive the 12 packet sampler (a gift for my mother-​in-​law).
Where, oh, where has it gone?
I really needed this by Christmas. I’m sure I won’t get it by then… which means I need to pluck my brain for something else for my wicked mother-​in-​law.
So, is there any possible way to get it here in time? If not, can you please let me know if it’s been shipped.
Thank you!!!
BTW — I really do adore your decadent and delicious popcorn! If it weren’t so sinful, it would be pure heaven!