Culligan of Denver

Marcus, the General Manager stepped in to resolve my long pending issues and ensured that this was to complete satisfaction as well ensuring a follow up to make certain things were going good.

Worst customer service ever! Delivery schedule is never followed and water dispensers do not work properly. Our dispenser never heated or cooled our water. I’m so disappointed in the way I was treated. Clearly these people do not care if you’re a satisfied customer or not. I tried to stick it out with Culigan after my year contract was up but there constant inconsistencies and horrible customer service were too much to bare. If you like being treated with respect and dignity I recommend you steer clear of this place. Culigan you should be ashamed of yourself. I work hard for my money and I will never give another dollar to these incompetent and do not forget RUDE people! Do not do business with these people. You will regret it. DO NOT GIVE THEM YOUR HARD EARNED DOUGH!

I’d give Culligan zero stars for customer service if it were an option. I got the system installed 6 years ago, and have been renting it since. I decided to purchase it as I was tired of seeing my monthly bill increase randomly. I reached an agreement with a salesperson for them to come out to replace the filters, and then I would purchase the system at that time. That was in March (2016). Since that time, I set up FOUR different appointments to have their service person come out and change the filters. They have no-​showed for all of those appointments. And, they didn’t even bother to call me after the fact to apologize or to try make another appointment. I had to call each time, and each time, they promised they’d make it right, and each time, they didn’t show up. I don’t trust a word they say anymore. Most recently, after they no-​showed last weekend, I called and ask them to just drop the filters off on my front porch and I’d take care of it. I was promised it would happen within 2 days (and now it’s day 4). Not only did they again let me down, but they didn’t bother to call me about it. And, I had asked to get a return call from someone in a position to make the situation right (e.g., how about a discount on the sales price given the amount of time they’ve wasted and all the lies?). I shouldn’t be surprised that no one has called me yet (been 4 days since I asked to be called, and 6 since they no-​showed for the 4^th time). I can never get back the hours I stayed at home waiting for them to show up, so I wanted to share that if customer service is important to you, DO NOT GO WITH CULLIGAN. They have shown me that they have absolutely no regard for people’s time and could care less about customer service.

Was having some issues with hard water at my brand-​new townhouse. Decided to have a tech come out and test the water. I have no clue about anything having to do with water and chemicals and testing and such but it seemed legit. They were quick to set up an appointment and able to work with my availability. They even were running a special where I get the first three months of renting my water softener for eight dollars a month. Best part is that they will come out every few months and put new salt in the water softener and I don’t have to do anything! I definitely notice a difference in the water quality and my skin is thankful for it.

I finally called them after wasting tons of money on filters and bottled water, and now I have great tasting water anytime with the under-​sink kitchen install. Quick and professional service!

Published on Google too, but I feel compelled to post wherever they have accounts.
Not such a fan of companies with sales people who flat out lie to you…
Had one of Culligan’s sales people over to do a water test. She was a nice enough gal and convinced me to purchase. I said that I have a busy work schedule and asked how the installation worked and how long it took. She assured me I could have the first appointment of the day and the tech would show up between 8 – 8:30am. NOT!!! The time came and went and when I called dispatch they were unapologetic. I was offered nothing except «we’ll be there at 10am» and «we normally have a 4 hour window»
Well, maybe your sales people should not lie then. Begs the question… What else are you lying about?

I have since kept my service with Culligan. Marcus was amazing at resolving the original problem and at making me feel like my concerns were important to him.
Adam delivers my water promptly and I am very happy now

After the initial hiccup i can say the Culligan team did a nice job recovering and has been very responsive to service needs. They have also been very good from a customer service perspective

After the water department suggested either them or the water guy, I tried culligan first. Knowing what we need for filtration (roughly) I just wanted a ballpark quote before having someone to the house. If it’s $ 1000ish then that’s one thing, if it’s $ 5000ish that’s another.
The receptionist was really put off by my asking to speak to someone, she’s told to schedule a visit. I understand but I just wanted a few minutes. Transfer to another woman who told me everyone was in a meeting but they could only send someone to the house. I told her we just wanted some preliminary info and could I please just speak with someone. She was annoyed and let me know it wasn’t customary but she’d have someone call and took my number. That was 4 days ago. Nothing.
Called the water guy who told us about his system, answered questions and was really nice. He’s coming to the house tomorrow.
I wanted a bigger company whose name I knew and this deal was theirs to lose. I’m sad it didn’t work out but hopeful to find a good solution for us.
** thank you for your response but i was able to get a quote for my home with 3 other water companies given what I needed (which I already knew) and the size of my home. I’m glad up hear you’re fixing your communication issues and providing better service.

I had problem with acidic well water that Culligan couldn’t fix after $ 5,000+ of their equipment/​labor and 5 visits over three years. I heard Chuck the Water Man’s being talked about very highly on the Tom Martino show. Chuck came out showed and explained why what Culligan did/​installed wouldn’t work. A Chuck TWM tech came out today and in two hours the job was done, PH at 7.0 and at a pretty low cost. Every part of my experience with Culligan was terrible, CTWM experience was great!