Bergen Neurology Consultants

Great doctors! This office is extremely busy the girls don’t get any break from phone calls and work. Doctors are excellent they take time and listen to you. Dr office will be same everywhere. Most dr offices won’t even confirm appointments here they take time and remind me of my appointments. I love the Neurologists and staff here!

Long wait times. Arrived on time. When I saw the dr for test he stated the front office said I just arrived, after a 45 minute wait!

Badly run practice with lack of concern for patient issues. I would not go back there, and would recommend that no one does.
Took multiple calls (they don’t answer their phones quite often) to find out that my test results were still not ready. Plenty of apologies and plenty of bull-​shit. Very little listening and no caring.
I was wondering why I was able to get an appointment so quickly– I guess it’s easy if most people know you suck and don’t go there.
Larry

I have been going to this practice for the past 10 years and I would not go any where else. Dr. Alweiss is an amazing physician who takes great care and concern for all of his patients. I have also seen other physicians in the practice and they are also very nice and treated me well.
Most of you have complained about the office staff, this issue thankfully has resolved it self. I have found them all to be very helpful, polite and have gone out of their way for me. Use the patient portal if need be, the phones are crazy there.
Having a chronic disease i’am there quite frequently, so my choice in practice had to be a wise one. I can honestly say give them another chance, I would never trust my care to another Doctor or practice.

BAD NEWS. Inarticulate front desk, not sure if they all speak English. Total lack of caring for patient as a human being. Usually get a machine, they don’t answer phone. Also gave out inaccurate info re doctor’s availability.
Did not call with brain scan results. We had to call repeatedly 6 days later. He def. had them within 3 – 4 days at most.
Stay Away

The staff is inept. No accountability with the office staff, failure to return calls, and failure to provide information that has been requested numerous times. Will not be returning to this practice.

I was referred to Dr Wilner’s office by my primary care physician.
I had a severely herniated disc which was pressing on my sciatic nerve, making it very painful to walk and impossible to sit.
I arrived, on Sept 25^th, The waiting room was almost empty. My friend took my insurance card to the receptionist to get the forms to fill out.
When he returned the forms and asked for my insurance card back, she told him to sit down and wait, since she hadn’t had chance to make a copy. She had been chatting with another staff member about social plans.
Our wait time was not long, but when we were called in. I got up on my crutches, no one offered to help us and I followed the nurse to the examining room.
After a short time the doctor came in and agreed that I should have an epidural to relieve some of my pain and told me to schedule it for the next week and then left.
Once we got to the desk again, I laid on the floor while my friend asked to set up the appointment.
We were told the earliest available appointment was Oct 15^th. We told them the doctor had said I should do it sooner, they told us that the doctor didn’t do the scheduling, and there was nothing they could do.
They showed absolutely no sympathy and said maybe I could find another doctor or hospital to do it.
The next day I saw a neurosurgeon who scheduled my surgery within a week and told me that my condition was more serious than many he had seen.

First off, this review is based on the office staff not the doctors. I saw many of the doctors while a patient at Englewood Hospital and did not have any bad experiences with them. Dr. Rikki was my primary neurologist and the one I have been following up with and he has been excellent.
However I cannot say the same for the office staff. At my first visit they were incredibly rude. When I informed them they had made my appointment with the wrong doctor I was basically told too bad. Then when I called to get a note for my job I had to call three times to get them to fax the letter before the end of the business day. Each time I was told they had the letter from the doctor and were going to fax it right after they got off the phone with them. This went on from about 11 AM to 4 PM.
When I showed up for my appointment this morning I was told that someone had called me on Friday to reschedule as Dr. Rikki had to be in the hospital today. I said that I had not been called and even showed her my phone call and voicemail log and her only response was oh – no apology. She also read the phone number they had for me which is correct and I have not had any issues receiving calls. Then she questioned why I was seeing a different doctor this time than last time. After explaining they had made an error in making the appointment last time I again got oh as a response. Thankfully Dr. Rikki had not left for the hospital yet and I was able to be seen by him. However as I was leaving the office I heard one of the receptionists calling his patients for the day and canceling. So it appears as if they did not make the phone calls Friday and I was lied to and they were now trying to scramble to get them done.
I will continue to go because I feel that Dr. Rikki is excellent and has provided me with great care, however, I hope they consider new office staff or better training.