Arapahoe Credit Union

Came here because I needed to deposit checks (I have a different credit union, but this is part of the shared services credit union).
Was greeted by friendly tellers, and I filled out all the info needed on the deposit slip: name, name of credit union, and deposit info. I didn’t have my account # (which I usually don’t when I go into a shared credit union) but ALL of the other shared credit unions I’ve gone to have always gotten my ID and additional info from me to access my account.
Nope. Not with this one. The teller proceeded to tell me that I needed my account number and she can’t access anything. Okay. Fine. I get it. So I was able to access my account number on my mobile phone from a check.
So, okay, take 2. Went back to the same gal. For 5 minutes (or what felt like 5 minutes), she took awhile to access my info. Typing, retyping. I asked her if there was a problem with my account number (I am notorious for writing my numbers wrong). Nope. She asks for my member number because she can’t access my account and if I could call my credit union. Seriously?! Why didn’t you just ask me in the first place? Why doesn’t it state «member #» on the deposit/​withdrawal slip?! So, I just said, «That’s okay, maybe I’ll come back another day.» And I took my deposit slip and checks and walked away.
Ugh! I get it. I should have my info. But really? Maybe I have high expectations because I’ve gotten such great customer service from other credit unions. Usually I can give more of my info like a SSN#, etc. and get somewhere. Or this teller could have given my credit union a call and gotten me on the phone with them to get
I have no intention in coming back. I would give this place one star, but I only give it an extra star because the other tellers greeted me and my kiddos with a hello. I’m hoping that is just an isolated experience with this one teller. :(

Worst credit union experience ever. They put a lengthy hold on a cash deposit, flagged it as a check and then blamed another cu for the hold when I went into the Hampden St. branch and asked to speak to the manager. My cash was safer in my own pocket.