American Furniture Warehouse

Great prices and great service! We purchased two bedroom sets a sofa and a bar table. Delivery was on time and set up perfect.

Kyle S was the most helpful person here! He helped get me a couch, headboard, lamps and end table plus tv stand! He really is very patient and I had such an enjoyable experience with him at this store that I’ll definitely be requesting him again when I move into a house! Thank you Kyle!

I have been to this store more than a dozen times. I have spent thousands of dollars here. Unfortunately, my most recent purchase experience has been so upsetting that I won’t be back. Long story short, upon delivery of a sofa, the delivery guys determined they would not be able to get the sofa into my daughter’s apartment. They never even attempted the delivery, did not even take the sofa off the truck! We went back to the store and attempted to purchase something smaller. Our salesperson contacted customer service to ask that the restocking fee or delivery fee be waived and was told NO. At that point, we decided to ask for a refund and take our business elsewhere. I later called customer service myself and was given more excuses and an explanation of measurements, etc of how to ensure something would fit through the door. This information was never provided by any salesperson at the store. All we were told was that we had to make sure the furniture would fit in the space we intended to place it, which it would have.
After a lengthy and heated conversation with customer service they eventually offered to waive the delivery fee if we wanted to go back again to the store and make another purchase. I said NO THANKS. I explained that a store that cares more about their fees than their repeat customers is not a place I wish to do business with.

UPDATE: response below showing concern is a TOTAL SHAM! After stating what happened to my tenant, they wrote back saying the exact same thing as before, it broke because of wear and tear. After stating that it was witnessed, AFW still claims their movers didn’t break the door! The movers sloppily moved the sliding door open and a loud cracking sound was heard. They basically said in other words, it was going to break anyway. Sliding glass door was in absolute perfect working, mint condition for years up until the minute the movers broke it. It went from opening perfect and smooth to now barely opening. Also, I told them my tenant is newly separated, her youngest who has Down Syndrome has cancer. Sweetest little girl ever! Mom does not deserve this added stress! And AFW DOES NOT care that they are screwing over a single mom and making her pay for damages they caused! AFW is cold and callous. Video record everything because that may be the only way to get AFW to cover damages. That probably still won’t be enough. AFW will gladly take your thousands but won’t spend a measly $ 300 to fix what they broke and is forcing a single mom who’s sweet girl has cancer pay for it. SHAME ON YOU AFW!
Buyer beware! STAY AWAY! STAY FAR, FAR AWAY! DO NOT BUY FROM THIS PLACE! One star is being too generous. Worst customer service EVER! They broke the sliding glass door with WITNESSES who watched the movers break it and afw didn’t care that there were witnesses. They kept saying it was from normal wear and tear and REFUSED to fix it. Denied claim. Said there was no one else for me to take it up with. It was like they were reading their answer from a script. Unbelievable! Horrible! If you want top notch customer service and quality furniture, order from Costco!

We bought a nice couch 1.2 years ago. Since we bought it they have been to the house 3x to fix it. It continues to break and upon calling today, they refused to help but refer me to their company that does non warrenty work. I called and just to replace a simple wire and it was $ 700! WOW. AFW, guess we will go somewhere that will stands behind their furniture! ANd, just to fuel the fire, the lady on the other end of the phone was TOTALLY rude and had ZERO customer service skills!

Amazingly huge warehouse. One of the best parts about this warehouse is they actually carry in stock what you are planning to purchase. An issue I run into with several furniture stores is that the store is only a showroom and have to wait weeks to months for the piece to become available and delivered. This store offers a loading dock adjacent to the parking lot and you just back the truck up and they load your furniture into the back for you. The only reason I didn’t give them five stars is because there is a decent amount of furniture I’ve purchased that was broken upon opening. I never had a problem with exchanges for my purchases but it’s that extra bit of inconvenience. Also, no matter what your taste in style, there is a very good chance they will have something that you will like.

My husband moved his Office into our small home. The home was in great need of a furniture makeover. The salesman, Travis, was friendly and sympathetic. He made Great suggestions for space-​saving cabinets and brand-​new recliners. After shopping several other stores, I was very pleased with the selection and the service.

My bad for thinking I was getting a deal. Instead I got a «BIG» headache…
Purchased (2) 5-​Drawer Storage Bins, then we get home & started assembling.
(The B.S. begins) Come to find out box #1 was missing parts & box #2 was missing directions.
I called AFW twice they put me on hold for a total of (25) minutes for a Customer Service Manager. NIGHTMARE… They would not delivery because my order was not enough or they would have to charge né a $ 59.99 charge. ARE YOU KIDDING??? It’s ok for me to take time out of my day & drive back to deal with your idiots…
I’ll get my refund tomorrow…
Thanks for nothing.

I found out about American Furniture Warehouse online. Decided to take a drive & check it out. Was extremely happy with the customer service & the selection of furniture. Angie was extremely friendly & assisted me for well over an hour while I was trying to decide on pieces of furniture I wanted– & believe you me, I can be indecisive:). She was patient & very helpful. It’s nice to walk into a store & feel comfortable. Also very nice to have a person like Angie not rush me into making a decision. I recommend this establishment highly. Thank you Angie for your great customer service. I would definitely go back there again.

Great experience at this store. We had to buy a small sofa sleeper and decided to go to their super store. We found a great set that has a love seat sleeper. Quick and easy the way I like shopping for these things. I would give them 5 stars but the reason I’m not is one; difficult to find. They need better road signage to it. And two the sales person we worked with seemed to be in a rush to get our sale then move on to the next one. I would have bought more but she put me off. Other than that I will be back to order the other matching couch

Angie Irish was such an amazing salesperson. She listened to our needs and redirected us when we were looking at items that wouldn’t help meet those needs. And I have to say she is a delight to work with. She has a great sense of humor and a lot of experience concerning what furniture and accessories works with others. She created a fantastic home office for me and another one for my wife. We couldn’t be happier with American Furniture Warehouse and Angie.

My daughter just moved to Denver, and my plan was to visit one if the AFW stores to furnish her bedroom and living room in her new apartment. After reading various reviews of the AFW stores, I was a bit worried about service, quality, delivery, etc.
We stopped by the Aurora store upon arriving in town, and it was ok. The next day we decided to visit the Englewood store where the headquarters are located. Wow!
The Englewood store had more inventory, more space, and had a better layout. We met a terrific salesperson named Vernon, who i highly recommend to anyone and every one! He was extremely patient, very knowledgeable, honest and a really good guy.
Unfortunately, the sectional was too big to be delivered. But the delivery guys got the re-​stocking fee waived. Vernon continued with his excellent customer relations by helping us select a new sectional and to replace the cocktail table that no longer worked.
I am really happy with the service, pricing and hope/​expect the quality to be strong. I now understand why AFW has a 75% market share in the Denver area. I strongly recommend stopping by to see for yourself, and asking for Vernon. .. and, no, i am not related to him!!!

They don’t haggle at all. That took the fun out of furniture buying for me because it meant there was no reason to buy 2 rooms.
We wanted a sofa table. It was too big for us to take out of the store I guess, so they had to load it for us. They said it’d be a 15 minute wait. 90 minutes later I was still seeing my furniture sitting in the bay from my vehicle.
It may be everyday low prices, but be ready for a half-​day event if you want anything.

I came here to buy a moderately priced sofa when I moved. My experience was OK, I had printed out the three sofas I wanted to compare and asked for help. Maybe it’s because I wasn’t spending a ton that the associates were less than helpful-​I got passed between 3 different people.
Then there delivery experience a few days later-​it was pretty bad. Instead of pulling around to the alley the truck decided to just put their hazards on and unload on my street at 8am when people were heading towards 6^th. When my neighbor asked if they could move, because she had to leave for work, one of the drivers snapped «we’re just unloading a sofa, it won’t take long.» I was pretty embarrassed.
The sofa itself isn’t bad. Like I said, it’s moderately priced: $ 499. It’s good for now, however when I move into my permanent place I won’t be returning to AFW to buy my furniture.

We had a good experience here. The place is major huge with many choices. We’d gone here on a particular mission to find a comfortable set of chairs for Karen’s mom. Christine picked up the challenge and off we went .
Here a chair, there a chair… We finally narrowed it down to two choices. We made it all the way to checkout when there was a change of plan. Christine didn’t even flinch and said no problem to the change of chairs. She made the change and said we could even change again without penalty as long as it was before the chairs were on the delivery truck.
The chairs are on back order, so will update after they arrive.

We were looking for something specific in a dining room table. We have had good luck with AFW in the past so we were hopeful they might something to accommodate us. So it turned out that they didn’t have what we were looking for which is fine. It was really the service that fell short this round. We were passed on to multiple sales folks and none of them were really all that friendly not willing to help. Granted it was a lazy Wednesday afternoon so perhaps they only had their B and C teams in the ground. I will continue to give them decent marks for selection and variety but this place deserves low marks on courteousness and customer service. There are several furniture choices in the area including another AFW down the road that the likelihood of us returning is very low.

I wrote my first review on this place right after purchasing my couch. Initially, I was satisfied with my purchase, and I still am. However there are new details that deserve some attention.
The first thing I should say about American Furniture Warehouse is they have great customer service. The people in the showroom, the folks in customer service, and even the delivery people are all very nice.
The first couch I purchased didn’t fit into my apartment. We sent it back, and after a call to customer service I had a full refund. They even waived the restocking fee and gave me a 25 dollar credit. So far I’m thinking this is a very good company and that they need another star.
I visited the showroom again and decided on a love seat and an ottoman. When the delivery guys showed up they only came with the ottoman. They told me the couch in their warehouse was torn up and they needed to get one from another location. While I didn’t relish the idea of waiting all day for the couch, I was glad I’d get a quality piece (or so I thought). They set the ottoman down and I took a look at it. The leather was loose and very wrinkled. I told them I wouldn’t accept it. They took it back and said a new one would show up with the couch. On the inside, I’m starting to get a little nervous.
After waiting another couple of hours, the delivery guys showed up with a new set of furniture. They brought it in, unwrapped it, and I started my inspection. Immediately I found a large black spot on the couch. It looked like grease to me. I started wiping the area, revealing a deep score in the leather. I knew this would end up being a rip so I told them I wasn’t accepting this one either. The driver told me most of the couches in the warehouse were all in bad shape and that they had to go 3 or 4 deep to get to this one. He said he didn’t know if he’d be able to get another one as good. The drivers called their people and approved the exchange with some fine print this time. They told me if I wasn’t happy with the next couch, they would make me choose a different style. Now on the inside I’m feeling nervous and a little upset.
At this point I’ve waited around for quite a while and called customer service again. They were nice enough to refund my delivery fee (again, nice people).
The delivery guys show up, yet again. They brought a couch in good shape and it ended my nightmarish day.
I’ll say it again; the people working for this place are top-​notch. They care about their customers. American Furniture Warehouse has one very big problem though. Their stuff seems to be in very bad shape. I think everyone should know about it.
I’m happy now. I have a good furniture set and customer service was very reasonable in reversing fees. But buyers need to beware and take a very good look at their shipment when it arrives.

For what it is, you can’t beat AFW.
I’ve owned a number of vacation homes in the Colorado mountains, and each time we upgrade to a new one, we sell the old one furnished. Our most recent property is a very nice condo in Beaver Creek CO. Because these are pretty high-​end, we thought about furnishing with leather couches from one of the designer places.
I’m sure you get what you pay for with high-​end leather, but the set we liked was about $ 10K, and it would take months after we special ordered it. So we went to AFW and found an absolutely gorgeous leather couch and love seat for less than $ 3K. It looks just like the custom couch (better actually).
Also look no further if you want to buy a mattress. They will let you return it within 60 days if you don’t like it for just a restocking fee.

Okay we know this is not quality top-​of-​the-​line stuff. And we know it’s going to be difficult to work with the sales person to place your order. However, if you wander the vast sales floor, there are tiny pockets of really good deals in really high quality furniture, especially in wood. Today I wanted to buy a coffee table set with two side table set for only $ 230. When I learned it was an assemble yourself deal, I walked.
Also, I think this is a great place to get lamps. If you avoid the tacky crap, mother and baby bears and giant deer lamps, you can find some pretty decent iron scroll lamps that are quite nice. For the price of a set you really can’t do better anywhere. And they have great lampshades too.
I took down the number and I’m going to call in and see if they can assemble this furniture for me somehow someway.

If you are going to go to an AFW, this is the one. Sure, you may have another location nearer to you. But, this one is frikkin’ huge. Also, should your local location not have what you want in stock, they will probably send it to your store from this one, and you will likely wind up paying higher sales tax based on where you live.
As I mentioned before, the store is huge. Indeed, if you are only looking for one thing, say a «couch», or a «chair», you will likely do a lot of wandering to see everything. I have found the sales people to be helpful without being too «in your face». As for the furniture, you can find inexpensive items (you may or may not think them cheap), mid-​priced stuff, and higher end furniture as well. A relatively inexpensive dresser that I bought at an AFW is still going strong after 14 years, and multiple moves.