Gary Rome Kia

This place is great. I was a little concerned about having to wait to get my car serviced with my daughter so I didn’t bring her. Now I know I can. Their waiting area is spacious with toys and books for kids and a TV with lots of chairs. Also food and beverage (Coffee & Water cooler) I was really impressed because some places have no waiting area. They have plenty of parking. The staff was really nice, and informative and also fast. Even the people from sales would walk by and say hello. I had to get some work done for a recall. I only expected them to fix what I came there for and they gave me a free car wash and did a small inspection which was really great. You can also watch your car get fixed or see whats going on in the service garage. I definitely will be going back to them if I need service instead of a small town auto place.
Thank you Gary Rome Kia!!!

I visited Gary Rome Kia this past weekend to check out a fully loaded used Kia Optima. While it was a beautiful car, I didn’t need all the bells and whistles. Because I had done a little homework before visiting them, I knew they had exactly what I wanted in a new Optima and it was priced several thousand dollars below MSRP. David Jordan was very helpful and patient as I worked out which color and options I wanted. He was very attentive and hospitable, not pushy at all. When it was time to talk financing, a different Dave (I don’t recall his last name) listened as I explained what I needed and ran through all the options, explaining clearly each option. New vehicles come with 8 free oil changes and they also wash your car. If you are looking for a new or used Kia I highly recommend you contact them.

Absolutely horrid customer service from Gary Rome Kia’s service department. I won’t be taking my 2012 Optima back to them, or doing business with them in the future.
In September, I brought the car in for an oil change, and I brought synthetic oil for them to use. The service advisor, Mr. Borovicka, said this wouldn’t be a problem.
When the work was done, I got home to find I still had a full case of oil in the back seat, and a charge for Citgo semi-​synthetic oil on my bill. And the next day, I found a small puddle of oil under the car in my garage.
I wrote to the service manager, Al Fontaine, to give Gary Rome Kia the opportunity to make this right. He said «I am also going to credit you back for the charge you incurred while here on this visit. I am also going to put a note in the system that you next service is going to free I will take care of that for you with the mobil one.»
With Mr. Fontaine aware that I’d be in Thursday evening, I made the 45-​minute trek back to Gary Rome. Mr. Fontaine was nowhere to be found, and Mr. Borovicka wasn’t expecting me. He didn’t seem to be aware there was a problem. He didn’t change the oil. His service tech wiped up the oil they spilled on the car’s underbody shield when they did the previous change. He didn’t offer me a free service; instead, he offered me a discount coupon.
And I have yet to see any refund for the botched oil change as promised, either.
Work not done as requested, work done in a slipshod manner, promises made but not fulfilled, lack of communication to the detriment of the customer…
…and then two letters in the mail on the same day, begging for an «outstanding» rating on any follow-​up survey. «Our goal is 100% customer satisfaction. WE WILL NOT BE HAPPY UNTIL YOU ARE!» says the letter Mr. Borovicka signed. Unfortunately, Gary Rome’s actions don’t reflect that sentiment.