Wells Fargo Bank

Just left this branch. I went in today with my client so that she would be able to add me as a signer to her corporate account. Her account has been there for over 22 years. When Sophie looked at the account she called over the manager Gohar and they concluded that some type of document was not on file. My best assumption is that it is not on file due to the length of time her account has been there. Back in the 90’s the regulations for business accounts and which documents they asked for were different. I understand compliance has changed over the years. I myself worked in the banking industry in the branch for 10 years.
Gohar kept repeating that she needs the «business documents» showing who the owner is. She was told this is an S Corporation and that my client is the 100% shareholder. She kept insisting that she needed the «business documents». I asked her to tell me specifically which «business documents» they required. She said the Fictitious Business Name (which there is none considering this is a corporation and even if there was one, that document would list the corporation as the owner which still wouldn’t satisfy what she was looking for). Then she said the Articles. Well guess what? The articles are signed by the incorporator at the time the corporation is set up. It could be the attorney, the accountant, the shareholder, your neighbor, whoever set it up. Again, this does not prove who owns the company.
My client asked them to call her local branch manager and they refused just saying they need the «business documents». The days of customer services are dead.
I understand there is certain protocol which has to be followed but if you can’t even list what document you need, I suggest better training. Especially for the branch manager who is in charge to handle these situations.
They should know the basics of a C Corp, S Corp, LLC, Parthership, etc. and how the ownership is so they aren’t just repeating words, but rather knowing and correctly articulating what they need.

I have visited many Wells Fargo branches in the San Fernando valley and have never come upon the type of experience that I went through yesterday July 28,2015 at 5:40 pm. I have been a customer since 2001 and after 14 yrs. I come upon a Operations Supervisor that claims to have 20 plus years experience in the banking field yet lacks professionalism she used foul language towards my husband and I, prejudice towards my nationality, judge mental based on my background, I felt very disrespected by Yadira, I came in to cash a check and understand that there are policies, procedures & precautions that need to be taken just like any other branch. Comments like all you Middle Eastern and Iranians are all the same. Alarmed and puzzled that I was, I remained calm. My husband told her that she was very rude and asked for her business card. He also told her that he would write an email to the CEO of Wells Fargo letting he or she know how Yadira treats their clientele. She then said I have 20 plus years here and they won’t do anything about it, if you think by speaking to the CEO will get rid of me. I am sorry to disappoint you but it will not make any difference in my employment. Other employees and the security officer for that branch were afraid to say word, because they felt like their jobs were on the line. Long story short at the end of the day after leaving the branch at 6:43 pm my check was cashed after my consistent patience and putting all the staff in overtime was uncalled for. After everything I went through I asked Yadira not even any apology, she then responded I don’t even apologize to my mother why do I need to apologize to you. I then responded because you wasted your staffs time and apparently my time for something that easily could of been handled if she followed procedure. Calling the customer to verify a check is not my job which I ended up doing its her job. Giving out confidential customer information to me is cause of termination of employment from my stand point. I did not have the cell phone number of this big corporate account that has many signers on it. The cell phone # of your client was given to me by Yadira, Vazgen, Anasheh, and Ara in the financial service dept. they all got involved in this simple check that needed to be cashed. That is unprofessional and breaking the rules of customer privacy. I felt discriminated and treated terribly by Yadira and the staff. To all current customers, future customers or non customers take precautions before walking into this disgraceful branch. Gohar the branch manager also that I spoke with the next day was defending her staff with no probable cause. She was not there to see what happened and remember there are always two sides to the story. I have witnesses to prove what I’m saying is true and factual. As I said before the employees of Wells Fargo bank will not step up to the plate due to their jobs being on the line. I feel that the district manager and the CEO of Wells Fargo Bank needs to sit down and have a talk with their staff especially Yadira, I hope this information is helpful to all clientele and non-​clientele.

Loved the staff at this Wells Fargo! They literally did everything to help me out. I even walked in around 6 and they helped me verify a check to cash! Love the tellers they’re so sweet!

Always have very friendly staff, rarely ever a long wait. Never have a problem with deposits or withdrawals. Quick in and out.
They validate your Parking. There’s also an ATM on Densmore and there are two 15min parking meters for quick ins and outs at the bank or ATM. There’s also another ATM located on the front side of the Wells Fargo building, to the right of the entrance of the building.
They provide security and he usually opens the door very sweet people. And they offer coffee & water as well.
I work in the building so this is usually our go to bank.

This is my usual bank when I need to go in. Today I got my daughter her first checking account. Woo Woo! No more riding Mom’s coat tails! Angela took care of us. She was friendly, and explained to my daughter everything she has do it for it. All the employees here and pretty friendly. Parking can be a real bitch sometimes, as it shares the lot with a dozen other places.
All in all, lines go pretty fast too.

One. of the worst branches ever been to
Tellers n supervisor argue constantly and the manager didn’t.even bother to review the account.

This bank branch is uneducated on how to conduct simple bank procedures. (Not knowing how to deposit a savings bond). I would advise you to pick another Wells Fargo Branch that is more educated in conducting routine bank procedures and does not give you a hard time and give you attitude.

Had trouble opening a new account online. Wells Fargo website people transferred me to Ara Khanjian at this Encino Wells Fargo branch. (I work next door)
Ara said even though he had an appointment in an hour I could come in and he’ll get the account open for me no problem. It’s a business account so it’s trickier to open than a regular one.
I was next door so I walked over. Ara treated me like I was Donald Trump. He was extremely kind and helpful. Opened my account for me right before his next appointment came in. Also offered great advice for my business account.
Wells Fargo is lucky to have him.
Thanks Ara! You rock!

This is a convenient location right off Ventura Blvd and they have a parking garage that is easy to get in and out. The lobby is really nice and when I was there it was not very busy, so I was able to get in and get out very easily. As always, everyone was very friendly and helpful.

I go there often since it is the closest branch to my job BUT I have to agree with the rest of the folks in here to review the place. Some dude who’s name I don’t recall at this time but he’s one of the accounts people also gave me wrong info a few years back and never resolved my issue in fact created more inconveniences for me but whatever that was like 2 years ago. One thing about this branch is that they validate!!! that is good because no one validates anymore. For the most part it stays pretty empty not once have I gone in there and had more than 3 people tops in front of me waiting in line. There is usually an employee greeting customers as they walk in which is cool and they have coffee and baskets of those lollipops: P I don’t think I have had a bad experience when it comes to the tellers there which is why I really won’t bash on the place so much. I don’t always walk in there unless I need more than my daily ATM withdrawal limit so my experiences have been alright up to this point with the exception of that one guy I mentioned who’s name I don’t remember but yes he still works there. I will go back in there no matter what because them mofos have my money so unless I plan on changing banks I really don’t think I should sit here and complaint about bs little things.

Jason Yim is a liar and has no spine. He made a mistake on my merchant services account. Told me that the monthly fee was only $ 40 when in reality it was $ 90. For the first three months he was nice enough to credit me back until finally the branch said enough was enough. Now I have to pay $ 2500 in cancellation fees cause of his mistake. When I asked him if he could give me something in writing stating he made a mistake his response to me was that he is torn between doing the right thing and protecting his job.
Corporate America One point small business Zero. As long as Jason Yim keeps getting pay checks and Wells Fargo supports it I urge everyone not to use this bank.
Also, when I complained about the inconvenience, I was told by there branch employee that this is how the bank makes there money. By charging you fees that they don’t tell you about. So basically the blind you with a smoke screen of free coffee and candy and wait for the small bait to bite on the hook. Really? This is not the bank I deposited my first dollar is as a kid.

The tellers, bankers, and managers are incredibly nice and always make you feel very important.
This is my favorite bank in LA (if people have favorite banks in the first place…)

Raushaud is the best!
I’ve been a WF member for over ten years. it’s because of people like him that I’m still banking with them!

I’ve only been in this branch twice before and both times the service was adequate, in my opinion.

I work in the same building as this bank and had to go cash a check, the first time I went the manager said I needed two forms of ID so either a valid drivers licence, valid credit card or valid passport. I only had my drivers license with me so I could not cash the check. I came back a few weeks later and brought my drivers licence and credit card, the teller then proceded to tell me that my discover credit card is not acceptable, the credit card needs to have a visa or master card logo. My friend asks if I can just sign the check over to her since she has an account at Wells Fargo, the teller asks the manager who is at least 10 feet away and in a pretty loud voice says «No, and then proceeds to say I’m sorry girls but you need to have a valid ID. in order to cash a check.» She made it sound as if we were trying to commit some sort of fraudulent crime! It was pretty humiliating. She never bothered to actually make the effort to come and see what the problem was. I have banked with Washington Mutual and Bank of America and have never been treated that way. I was actually thinking of banking with Wells Fargo since it’s so convenient for me, but after this incident I will never bank with them!