Velvet Hands

I honestly don’t like this place. I told the lady I was allergic to acrylics but she said most likely I was online allergic to the chemicals in the nail primer. So she said their primer was good quality and I would be fine. Obviously that wasn’t the case. I wish I would of just gotten the sns nails.

Good end result but lots to be desired. Language barrier had me pay way more than I expected (got Bella Combo which was ON TOP of mani-​pedi pricing and would not do that again). Kind, courteous staff that accommodated me right away as walk-​in on a usually busy late Wed afternoon. Very uncomfortable massage chair. They do not clean/​disinfect the foot baths from what I noticed so I wonder about the rest of their tools used on my hands & feet (?). Anyway, here’s a pic with gel mani and reg pedi. Nice job and since right around corner from my place, may consider returning for basic service. Still looking for a place to call home-​base in Encino!

Wow… I wish I had checked out their Unilocal reviews before I stumbled into this joint. Horrible! Horrible! Horrible! One of the worst mani/​pedis I’ve ever received for such a high price tag.
Where should I begin? How about with the fact that the manicurist nipped almost all of my fingers while cutting my cuticles. Sooooo instead of enjoying a relaxing manicure I was subjected to the cold stinging of antiseptic. Fine. Accidents happen.
What about the fact that after dropping 60 bucks my gel nails weren’t sealed properly and my nails were chipping by the time I made it home.
Orrrr how about the fact that I paid for a signature service that I didn’t fully receive.
Anyways, save your money and go somewhere else.

Worst place ever to get eyebrows done. They burned me I had two burns on my eyebrow. They not only hurt I couldn’t even leave my house For the next couple days. Being in Encino doesn’t even mean it’s a good place. I shouldn’t have even paid but they made me. Wowwwwww what a place ! Next time u come and get ur eyebrows done bring hydrocortisone. !!

I sometimes overlook Velvet Hands because I’m not often in Encino needing to get my nails done, but they are really worthy of a good review. Over the weekend I came in with no prior appointment, it was late in the day but they happily made time to give me a pedicure.
Linda was awesome. I had an ingrown toe nail thing happen after dropping a few moving boxes on my foot a few weeks back. She totally fixed it for me, I walked out with no pain and with sparkling purple polish on my toes.
Tip: You can pay with a card, but tip with cash… they probably prefer cash for the whole transaction.

This was the worst pedicure of my life. The water was scalding. She didn’t remove half the gel from my previous pedicure (at a good nail boutique) and when she was finishing the pedicure prior to painting cut half of my small toenail off. I had to stop the pedicure then. They proceeded to charge me full price, and the manager told me that if I had been bleeding he wouldn’t have charged me. However no blood, I pay full price.

Another nail spa I just decided to walk into and got horrible service and a bad mani/​pedi.

I love this place. I think they do a fantastic job and are very very clean.
Their customer service is superb.
They’ve got lots of parking and are always super accommodating in getting me in.

I’ve never had such a good experience at any other nail salon, I swear! Every single person that works here is incredibly nice, and good at what they do. I already want to go back and get my nails done again, and I was just here yesterday!

My go to nail salon as a frequent customer. I’ve never had an issue walking in and getting a spa pedicure. They have plenty of colors, comfortable spa chairs and great staff.
Make sure to bring cash for tips!

Olivia is number one!!! Amazing nails! My gel always lasts 3 weeks. Highly recommended!

I love Velvet Hands so much! I’ve been going there for a couple years now, and they always take great care of me. I’ve got my favorites, but I have yet to request anyone specifically because they honestly all do a great job. I usually get the Bella package (so I get the callous removal included) and do a mani/​pedi with gel for the mani only. They take MasterCard and Visa. Just make sure you bring some cash for your tips with you as you cannot add the tip to your credit card charge for your services. They also try to sell extra massage time to you, so be careful if you accept as you will be charged for it. I think some ladies accept, not realizing they are going to be charged for it. It’s not a complimentary service, lol.

Can I give zero star!!! Like really!!! She didn’t cut my cuticles right. She didn’t file my nails!!! My nails are uneven and edges are sharp. Who would file the front but not the sides!!! When I told the guy he is like oh ok!!! Like not sorry. Lemme fix it!!! As if like whatever, there is 100 000 000 of nails places too bad for u!!! This is my second time experience btw
Now the first time that was pedi only
I busted the woman using an used tools on my nails and when I told her why are u using the used buff?
She pretended she doesn’t understand the guy that works there came and I repeated the issue. He said oh ok don’t worry if u get fungus I’ll pay for it!!! WTF!!! It’s nt like u broke my nail polish u will pay for it. That’s health issue. It doesn’t work that way!!!
Avoid this place. I’m on the hunt to find a good place until then … Don’t go here!!!

I LOVE this salon. Even though my family doesn’t live in Encino anymore, I still try and sneak in a visit every couple of weeks. I have yet to find a salon like velvet hands on the west side! Hands down if you want a phenomenal gel manicure you must either go to Lee or Olivia. They are both outstanding, meticulous and enjoyable to sit with. I wish they would open up more locations!

Love this place. So many color options. Front desk person was very nice and I connected really fast with Le, who did my nails. I’m surprised not to see this place get better ratings compared to what’s out there. I went to five places before coming here because of their higher ratings and big mistake. This place is CLEAN, Professional, & Friendly! Definitely coming back!

This would be my second time here. I popped in once since my salon was closed. First I noticed they were super unfriendly. Not a single hello. They tried to upsell me the entire time and I was pushed into a package. When I wouldn’t get even more extras they got even more unfriendly. I got a gel manicure and they lasted forever!!!
So I figured I would return even tho they aren’t as friendly as my normal salon. I again walked in to no hellos. They tried to upsell me and when I took the minimum package they rushed thru everything. Super rude. Grabbed and pushed at my hands. At the end the manicurist literally put on the scrub and lotion at the same time. Swirled it around and wiped it off with a hot rag. Got up and walked away.
This time my nails aren’t as good as the first time and are uneven and poorly done. I gave a second chance but a third will not happen.

Love this place! Been going here for 2 years and I always have Chi do my nails. I do SNS powder with gel and glitter, rhinestones or bling on top. Love it! Very friendly place at reasonable prices.

So my girlfriend came to get a pedicure and the place was completely empty. I think there was one other customer there. I asked the guy if I can sit in one of the chairs next to my girlfriend so that we can sit and chat. He flat out denied the request and told me I can sit by myself in his little waiting area. So not sure about the pedicure but I would rather have my gf go to a place that charges double to get some basic respect.

I have always had a good experience with this business. Come here often to get my eyebrows done and are always very friendly. Have had my nails done a few times and thought they came out nicely

That was seriously the last time I’ll go to velvet hands. The manicure itself was fine, but the experience was not and it is more expensive than the other nail salons nearby. If you’re going to charge more, you have to offer an experience that is worth more.
As soon as I walked in the up-​selling began. I told the woman 4 different times that I wanted a basic manicure. Each time she asked if I wanted this service or that, she was mumbling, speaking so softly that I could hear, and not looking at me. I had to tell her many times that I couldn’t hear her. This was not a cultural issue, she was just totally unfriendly and couldn’t care less that I was a paying customer. She was annoyed every time I told her I didn’t want that extra whatever she was selling.
On to the hand massage, if you can call it that. She just rubbed some lotion on my hands and arms and then asked if I wanted extra time of massage for $ 10. Why would I spend $ 10 extra dollars to have her run a little more lotion and no massage?
Polish– she put the first coat on and then when she grabbed my hand (very rough by the way the whole time), she nicked one of my nails and then blamed me for it.
When she finished, she didn’t bother to say anything to me such as thank you. She just got up and walked away. No one offered to help me get my money from my purse or my car keys so that k wouldn’t mess up my nails.
I will say that some of the other ladies who work there seemed to be very nice.
Will not go back.