Touch Stone Remodeling, Inc

THE worse contracting company ever!!! If I wanted someone to call other people to come do the work, I would have done so myself. This company has great sales people, they bring equipment, IPad, pictures, samples, etc. However, they do not do quality work. They claim they do ALL the work themselves, however, starting on day 1,

Pool and home remodeling business with HORRIBLE ethics. I called this company from an ad I saw in a home improvement catalog to have them come do one of their «Free Estimates» for pool resurfacing. My first warning sign should have been when they wanted «anyone who would be making decisions about the pool» to be home and present. All I wanted was an estimate, why on Earth would everyone need to be home for them to leave a piece of paper with a price quote on it? I set my appointment but when that day and time came, no one showed up, no one called to inform me what was going on, nothing. I called to complain, they were apologetic and said the person in my area «had an emergency». I told them I would get quotes from other people since they didn’t treat me that well and maybe I would call to reschedule at a later time. A few weeks passed and I decided to try them again. When I spoke on the phone, they again wanted «everyone involved in making decisions about the pool» to be home. Well, we recently sold this house and I needed the quote for the new buyer, per what was requested in the contract. I told Touch Stone this. The lady on the other end of the phone stuttered a bit, as if she wasn’t sure what to say, but set another appointment for me anyway. The day of my appointment, they called to reschedule me because (once again, same excuse) the person in my area «had an emergency». I rescheduled for 3 days later. And once again, no one ever showed up, no one ever called and to this day, 3 weeks later, I still haven’t heard from them even after I emailed them through their website. It’s obvious they want EVERYONE home so they can pressure you into a hard sell and make a decision without getting other quotes from any competitors. I truly feel they didn’t want to «waste their time» giving me one of their advertised «free estimates» because it was for the buyer of the home who was not going to be present, so they couldn’t pressure anyone into a sale. Just horrible, horrible business ethics, miserable communication, misleading advertising and just a company I would NOT want to deal with or recommend to ANYONE.