OneWest Bank FSB

One… Super… Slow… Teller. ONE! It took me well over 45 minutes to cash a check. No exaggeration. I walked in — 1 customer at the counter. 1 person in line. It was a half an hour before I got to the teller. And it took her over 15 minutes to just simply cash my check. No exaggeration. At one point she stopped helping me to talk to what must have been a «regular» customer because she knew her by name. Had a friendly 5 minute conversation while I stood there (and yes I told her I was pressed for time) and waited patiently. I asked her if it usually took this long to cash a check — to which she told me she had to read through and check all the areas of her computer to see if there were any «notes» anywhere she might miss. I could’ve suffocated from the holding my breathe so I wouldn’t lose my patience. I’m a very patient person but that bank was — the worst — bank — ever. She asked me if I wanted to open an account there — to which I smiled and said — I don’t have time to bank here. She was a nice lady — but come on!!! Grrr!

My granny banks here. I come at least once a week. Everyone there is so nice and helpful. not many tellers working, so sometimes you can be waiting in line 5−10min. though while your waiting, we are always checked on and offered a beverage. We have never used the ATM. They have a parking lot. Its small however. I would give them 5 stars but I really think they could have another teller working so there is no waiting period.

Way too slow and bad /​old ATMs, not that friendly

One of my favorite banks in the Valley. Always enough tellers to help you get in and out pretty fast. I don’t know who the manager is but they are obviously doing a great job.