Michaels Arts & Crafts

Bad customer service. Make returns ridiculously difficult, even with a receipt.
Cleaner than most Michaels.

It’s currently 10:26 a.m., which means the store has only been open 26 minutes, I come to the restroom and look around and realize it’s so unsanitary! There has been no inspection of this restroom before the store opened– clearly! I thought it was protocol to have the restrooms cleaned and prepared for customers before the store opens? I guess not here. This is so gross.

The store is big and well stocked and everything, but anytime you need to find an associate to ask a question or to even get into the bathroom, they’re nowhere to be found. It seems like they’re always understaffed. It’s a big store and sometimes things are grouped together in sections you wouldn’t necessarily think would be together… hence questions need to be asked sometimes. Good luck trying to find someone to help you out! You can’t get into the bathroom without an associate letting you in; so they have a button to push right by the bathrooms. That makes sense and all but after pushing the button, I waited almost 3 minutes and finally gave up and left because I didn’t feel like going to the bathroom on their floor.

People that work here do not know what they’re doing. Items are mislabeled and disorganized. Prices for items do not ring up as they are labeled in the aisles. Whenever you’re looking for something it seems as though they never have it in stock.

This review is for the terrible customer service. They do not care for their customer. There was only one worker, who was straightening items. I ask politely, where a product was and felt like I was disturbing her. What is worse is that she was the manager. The cashiers look sad and depressed. There is a problem with the management at this location.

The old battle-​axe at the store would not give me my coupon from my app her name is Lynn she’s a gray-​haired lady and she’s incredibly rude I walked out without purchasing a thing which is rare for me as an artist I will not go back again she should be reprimanded

I had a great experience when shopping and wanted to write a review. Was checking out and the cashier, Sandra was extremely helpful! She allowed mento use coupons for my purchase and even helped me maximize my savings by recommending other coupons! Just wanted to put out there that she is a great and friendly employee!

Big store with great merchandising. First time we went through it I was very impressed. Subsequent visits have been generally positive.
They carry some unusual yarns not available in Westlake or Moorpark.
A fun place to come with our grandson when we’re in the Valley. He found inspiration there for a project he was doing for his entrepreneurial school a couple years ago, which made him very excited.
If I’m on the hunt for something, I’d rather try to find it here rather than the Westlake store, if I’m away from home territory.
The main downgrade of stars is for checkout counters. They usually have a number of cashiers, which is good. But they act like they’re only there for the paycheck and have zero interest in the guests. Totally rote. It’s a shame. Doesn’t take much to be friendly and portray a bit of curiosity. It’s a creative business — crafters tend to like it when store personnel are intrigued by what someone plans to make. They may even make suggestions. Just saying.

Love this location. It’s fairly large, well-​stocked and it’s steps from Yogurtland! Demerits for awful parking (not enough parking spaces for such a large shopping center) and the fact that FOUR of their employees had no idea what a wood grain comb was. I found the perfect electric foam cutter that I needed and their online coupon for 40% off that tool was easy to use right from my smart phone. I love this place — they have (almost) everything a crafter or artist might need.

I had to leave the story in a rush because it wreaked of perfume and it made me terribly nauseated. I called the store to infom them that the smell in the store was unbearable and I was put on hold for 15 minutes before I gave up and hung up. Now I am sitting on the verge of a migraine trying not to throw up.

Hi marks for this Michael’s. It is a larger store then the old location, there is great parking, sufficient staff and a terrific app that makes purchasing art supplies much less painful.
My only suggestion is that they should have some price check machines throughout the store because items are not always labeled correctly.
All in al, l I recommend this Michael’s above others.

Ok so 2 months ago I posted about having a magazine FRAMED… when I come to pick, it up… the frame was chipped and the magazine, was wrinkled. So I get them a new magazine… so they said they would make right and get a new frame… been two months and looks the same. Even with bringing them a mint condition new magazine, they get a new frame and reframe wrinkled magazine. now they can’t find the mint magazine to replace the wrinkled one. now it’s to late to replace the magazine .SO SAVE YOURSELF THE TROUBLE… DONT EVER USE THEIR FRAMING DEPT

I was absolutely disgusted with the service I received from a cashier from this store as I checked out one evening. As usual they were understaffed with only one cashier and 5 customers waiting in line. It didn’t bother me since I was in no rush at that time. I get to the cashier and explain to him that I have two separate transactions. He nodded and we completed the first sale. Now as he rang the other items up I took my credit card out and placed it on the counter directly in front of me as I put my wallet away thinking it would make things fast so I wasn’t carrying a bunch of things in my hands. My eyes left my credit card for 2 seconds as I placed my wallet in my bag. I look back and it’s gone. I started looking everywhere frantically. The cashier kept telling me to look in my bag. I’m 33 yrs old I know where I put it 2 seconds ago! I turn the entire counter over looking for it and it’s nowhere to be found. I even went so far as to look into the reusable bags that were hanging off to the side thinking it fell in, but nothing. I have him take everything out of the bag thinking it got stuck to another item and nothing. Meanwhile there’s a ridiculously long line behind me. After about 5 minutes of insisting my card was on the counter the cashier decides to pick up one of the reusable bags from the side of the counter, that I just checked, and «magically» finds my card inside. This punk teenager thought he could play me like an idiot. Had it not showed up I was about to demand the manager and a review of the security footage. When I got my card back I paid for the items and looked back at the long line of frustrated people. I didn’t want to make an even bigger scene and hold up the line even more. This kid got lucky. It doesn’t show his name on the receipt, but if I ever see his face again it’s on. Everyone beware specially going to this particular branch. Hopefully you don’t have the misfortune of having that scumbag ringing you up.

Called. Lady was a complete B*%$&. Sounded like an older woman. She was so rude.
Me: Hi, I am calling to see if you have an item in stock. Is there someone who can assist me with that?
Her: SPEAK UP! I CANT HEAR YOU! WHAT DO YOU WANT?!
Me: Ummm… I need 20 black bandanas
Her: HOLD.
24 minutes later… nobody picks up the phone.

A very nice store with a huge selection of inventory. They have everything you need for any arts and crafts project. My biggest complaint is that they are extremely understaffed. Every time I go there and I need help finding something I spend more time looking for someone than shopping. Also, the checkout like is always obscenely long and I spend so much time waiting to pay.

Big clean store with lots of items to choose from. I like it a lot here especially because they girls at the register liked my baby. they have good taste!
plenty of items for bead making as well as necklaces and leather bracelets and things.

I have to say that while this store is clean and not as cluttered and crowded as other Michael’s stores it’s seriously lacking in many ways. First of all it was hard to figure out where everything is. When I asked someone who works there the answer they gave was vague and they didn’t even offer to show me what I was looking for. Especially when I just need a small simple thing and I am on my lunch so I’m pressed for time.
They do have an extensive selection of things if you are looking for fake flowers or to make stuff with beads or to iron on stuff but I found they didn’t have a lot of of what I need so not really going to become my «go to» Michael’s. Too bad Burbank doesn’t have this lay out.

I come here when I want something specific, and it’s on sale, and I have a coupon. There are some things that are just cheapest at Michaels. If you’re looking for good service or staff without an attitude, this is NOT the place to go. Both me and my wife have been treated extremely rudely here, for no apparent reason.
I don’t want to malign the entire staff because I do have good experiences here from time to time, now that I know the two employees to avoid. I just don’t like having to figure out my place in line and let people go in front of me just so I can avoid attitude when shopping. I’ve even gone to the store in the West Valley to avoid shopping at this one.
The store itself is usually pretty well organized and clean, and like I said the deals, when they are hot, are red-​hot! I wouldn’t avoid this particular store, I’d probably just go in knowing that I might get some attitude and be prepared to let it roll off…
In any case, that’s my review for the Michael’s in the ETC. Oh and watch the parking lot here, sometimes it’s easier just to park underneath and take the stairs… the parking lot is always madness!

Came in today to buy some cotton thread. I called ahead to ask an associate to put some on hold for me. I’m standing in a long line as I’m writing this review. Looking in these carts ahead of me there are some serious crafters! The store is big and from my view seems organized. I like how they have random knick knacks to look at while waiting in line. Minus 1 star because the line is moving terribly slow at 10:50am and there are 8 people ahead of me… Womp.
They sell 1 pound Hershey’s here!!!

This review goes with the 50% off photo I posted.
My mother and I were buying material to make a wreath and found some great deals (as pictured) on floral stems for half off already low prices. However, upon checkout, the sale price did not get reflected. We brought this to the sales girl’s attention. First, her excuse was this only applied to fall stems. We explained that it was in the section of signature stems, NOT FALL, and the sale sign even clearly states it applies to signature. I even went all the way back to the aisle to snap that photo and bring back to show her. No luck and this time her excuse was that it only applied to certain colored tags and then proceeded to blame it on other sales people placing the ad signs in the wrong place. She had a blasé attitude the entire time and never once even offered to check the sign herself or call a manager to assess.
First off, great sales skills, girlfriend. The customer is always right, ESPECIALLY when they prove you wrong by showing you a photo of your own store’s sale signage.
Second of all, false advertisement much? She should have honored the price for that reason alone. It’s not the customer’s fault that you, or another salesperson for that matter, «supposedly» misplaced the signage. Any other store would have honored it; in fact, this has happened to me at other chain establishments where they gladly acknowledge the mistake and give me the sales price.
In retrospect, I wish we would have made her go through the effort of calling a manager to the front, but we were too tired and didn’t feel like waiting around any longer. Hopefully management gets to reading this (we are notifying corporate as well) and prevents this from happening again.
1 star for the bad service and false advertising. An additional star because this is the only craft store nearby so I’ll inevitably be forced to come back (very reluctantly, I might add.)