MacKenzie Albert R MD

Dr. MacKenzie died a few months ago. He was a wonderful doctor who wanted to spend as much time as possible with each patient, which meant that many had to wait a long time to see him. He explained the internal causes of external issues in great detail, frequently to people who didn’t care. We’ll miss him.

I was quite saddened to hear about Dr. Albert MacKenzie passing away the other week. I was a loyal patient for 27 years, as was my family too. He held my faith and trust in his skill and judgement as a doctor and friend.
I will miss his kayaking stories and martial arts moves. I am grateful for being lucky enough to be his patient and will miss him.
Doc, this Movember (
), this mustache is for you.

My worst experience in a doctor’s office ever. Though I scheduled an appointment for 1:30, immediately after lunch, so that I could get in and out quickly, I still waited almost 45 minutes to be seen. When the doctor finally entered, he mumbled something about «I was having a really interesting conversation on the phone.» I thought, «seriously? That’s an excuse?» But I let it go. Oh how I wish I’d left then and there.
The doctor then proceeded to ramble for another hour about all things dermatological. He actually left the room twice to retrieve medical textbooks to read aloud to me. All this, when all I wanted to know is «what’s this tiny thing on my arm and how do we make it go away?»
Finally, he sliced the damned thing off and stuck a flake of skin in a jar. On my way out the office door — after 2.5 hours in the office — the receptionist hit me up for the best part yet: «your insurance only covers $ 50. That will be $ 278 please.»
Huh? What? I was shocked. I understand that the «removing of the thing on my arm» counts as a «procedure,» but the fact that I was not informed of costs I might be incurring really pissed me off. But since they’d already made me late for my return to work, I wrote the check, huffed out of there, and said to myself «old coot needs to retire. Since I found him on Unilocal I should say something on Unilocal,but I guess I’ll let it go.»
Imagine my surprise when their office called me again, three months later, and said (in broken English) «oh you owe us another $ 95.» You’re kidding me, right? Now I’m looking at a $ 350 trip to the dermatologist to look at the tiny thing on my arm. Now I’m pissed. Now I’m writing a review on Unilocal.
Stay away from this office. The receptionist who let me down the first time has since quit. The new one doesn’t speak English. The nurse is trying but she’s on a sinking ship. And the Doctor has absolutely no clue what year it is. I’m sure once upon a time, long ago, he was a good doctor. Now he’s a washed up farce who needs to be put out to pasture.
Everything bad about the American Healthcare System in one painfully long, painfully expensive, entirely useless visit.

Believe me when I say that I would NEVER give a 1 star rating lightly.
I first saw Dr. MacKenzie 7 years ago and thought he was fantastic. As the other reviewers said, he was thorough, took time with me, and genuinely seemed to care. At that time I even recommended him to my mom and best friend. Both eventually sought his services and felt the same way I did.
Fast forward to 2012. I went back to Dr. MacKenzie this January for a seasonal skin condition, only this time his behavior was, in my opinion, truly bizarre. He was speaking incoherently at times during my visit and rambling on aimlessly about strange things. Although he identified my condition immediately, he performed a punch biopsy unnecessarily and didn’t provide me with any relief for my condition. I walked out of the office feeling violated and upset. I explained to the nursing staff and receptionist how I felt on the spot, yet the office didn’t even bother following up or calling me with the biopsy results.
In addition to the $ 200 I paid on the spot at the time of my visit, the office has received hundreds of dollars more from my insurance company, yet the doctor’s office is still to this day (today, in fact) harassing me for an additional $ 100, knowing how extremely unsatisfied I was with my experience.
I don’t believe Dr. MacKenzie should be in practice anymore. At this point I’m ready to write the American Medical Association and ask that they investigate him.

First off, I would give 2 – 3 stars for wait time. However, because of the quality of all other areas — expertise, thoroughness, staff, appointment-​making, office etc. I give Dr. Mackenzie 5 stars. My husband’s family have seen him for years. I started seeing him a couple of years ago. I drive from a fair distance to get to him, because he’s been very good and I trust his abilities etc. The wait time is due to how much time he spends with people and his tendency to tell you a lot of information, which I happen to like. Being «older» translates as very experienced and knowledgeable about current and cutting edge treatments, as well as treatments that outshine newer approaches. I highly recommend him.
p. s. Re: Kristina U’s comment: Charging for a missed appointment (especially a forgotten one) is standard and has nothing to do with the quality of treatment.

I’d been suffering from a resurgence of acne since I was six months pregnant — almost 2 years ago. Nothing but nothing seemed to affect it, and I’d had pointless regimens prescribed by dermatologists who tried to tell me I had rosacea and various other conditions I DON’T have.
Dr MacKenzie is older, over-​explains things sometimes but he’s an amazing dermatologist. He really cares, is detail oriented and knows exactly what will fix the issue and why. I’m so glad I got referred to him, because my skin is so, SO much better than it was before. Wonderful!