HSBC

They do their jobs right but slowly and they aren’t very friendly and rarely say «hi.» I know it sounds petty but if you are dealing with customers you’d think they would be more talkative and friendly. This is not an isolated insodent and I won’t be using this branch any more.

The worst bank ever!!! I have been sitting here for 2 ½ hours waiting for a check to be cleared. This is a broken bank, and will never, ever return.

I wish there were a way to post no stars, but HSBC is the worst bank I have ever had to deal with. It is not an issue with this branch, but rather a systemic problem with the bank as a whole. Their online banking is an absolute joke, and that’s when it works. Automated transfers get skipped, extra transfers are made in the same month, unable to login, etc. I could go on for days with all of the problems we have had, and we are one of their Première Banking customers. I can’t even imagine how bad it must be for a regular customer. Unless you live very close to a branch and enjoy visiting or talking to your banker often, I suggest you look at any other bank before you use HSBC. The ¼ point interest savings is not worth the continued stress of having to deal with them. I can assure you that we are going to move our money and business to another bank as soon as is possible.

Stay away from this bank. Better yet, Run and put your hard earned money elsewhere. Had a HSBC Premier relationship with them and you could pretty much sum up the experience as anything but «Premier. From the inexplicable late fees assessed monthly to the annoying issues of customer service representatives and their unprofessional conduct. I had to sign a business document twice because a rep had spilled coffee on it. Tellers were OK, Phone reps were usually overseas folks that did not necessarily have familiarity with US business bank practices.
Add to that the recent spate of news about money laundering and HSBC account being used by terrorist organizations and you get the picture.

No direct experience with this branch yet but I have a generally very positive relation with HSBC for my business accounts. Very happy that this branch is here and I have used their ATM af ew times!

For the past several years I’ve had a regular checking and savings account with Bank of America and an online savings account with HSBC. Recently, upon becoming tired of HSBC and hearing so many great things about Ally Bank, I closed our HSBC account and moved our cash savings into our new Ally Bank account. When I closed my HSBC Account (on September 9^th), however, I did not specifically tell them to also cancel the monthly recurring transfer from my BofA checking account into the online savings account. I guess I assumed that if I canceled my HSBC account, I would also be indicating to HSBC that I no longer wanted them to pull hundreds of dollars out of my checking account each month.
But I was wrong. HSBC took my cash anyway (on October 2^nd), and even after being placed on hold for forever trying to tell them to give me my money back, they still can’t «cancel my recurring transfer» because now this transfer is listed as «pending» until they can wire the cash back to B of A.
I told the very kind customer support representative: «I assumed that by canceling my account I indicated I no longer wished to have a business relationship with you.» He informed me that I should have canceled my recurring transfers before canceling my account, because otherwise my money would have been transferred to HSBC ad infinitum as a gift to them.
Bad HSBC. Very bad.

Finally closed our account on this poor excuse of a bank. First of all, they still keep banker hours and are not opened on Saturdays. And there is only one teller worth anything. Everyone else doesn’t know how to do anything but straight bank deposits. It is just a very poorly run bank.

I have a few choice words to say about HSBC, which probably wouldn’t be suitable for younger viewers. I’d had an HSBC credit card years ago that I’d canceled, for reasons I can’t recall. But now I know it was probably because they, in a word, suck. If I could give them no stars I would.
To start, before coming down there to open a business checking account, my friend called to confirm what docs were needed, etc., so that we could save time and be prepared with everything needed. There is no direct line to the bank. Let me repeat that again. THERE IS NO DIRECT LINE TO REACH A LIVE PERSON AT THE BRANCH. All calls go to a central call center, where reps answer calls, generally. Union, Wells, BofA, Chase, Bank of the West, US Bank — you name it — they all have direct lines to reach someone at their specific branch.
We get there at approx 15:50 and the 2 guys who handle business checking are not there. One is out to lunch and the other is stuck on the 405, so a dude with shoulder length hair tells us to return in 30 minutes, not explaining that in 10 minutes the bank would be closed. 30 minutes later, we come back and the doors are locked. Upon talking to the same guy, we are told that, because the bank is «technically closed», we would only be able to get the preliminary paperwork done to open the account — and would have to return the following day to make our initial deposit. Apparently, a «compliance team» must review the docs/​app/​whatever to determine whether to proceed with opening the account. Every account I have opened, personal or business, has taken no longer than 1 hour to set up and finalize.
But it wasn’t until we sat down with Shahram (?) when we got the real treat. Every question he asked was followed by narrowed eyes from atop his glasses. I felt like I was benig interviewed… to work at Arby’s. When I think of Arby’s, I think of cold, stale food. In fact, HSBC is the Arby’s of banks. I wouldn’t put a penny in this place.
We were late in getting elsewhere and didn’t have time for their shit. My mind at that point was set on US Bank, and I walked out this joint making that pretty clear.