Hair Wizards Salon – The Hair Lice Masters

Not my favorite place, but they did took care off my nasty problem. Easy going staff with total understanding of how I felt after extensive itching and mind blowing findings. They did explained what needs to be done at home for this problem to disappear :) Worth the money to feel clean.

Lana and her staff are very knowledgeable. they helped me with our lice problem without worries. we were having good time here and my girls enjoyed the atmosphere her including kids movies. Lana also educated us about how to take care in future and advised preventative products. Thanks!

This place is the go to stop for any lice needs. Even if you think you or child has lice. They are so good at what they do and it works. The first time we came here we had tried everything from over the counter treatments to prescription treatments. I even tried the crazy stuff you find online. No one want to know that their child has lice. But it happens and it’s a pain. Hair wizards make its easier on you. All the ladies here are nice and friendly. They have movies to keep your kids busy and occupied. So look no farther. This is the place to get the lice out.

This place literally helped me keep my sanity! I have three girls with a ton of hair! I struggled for over a month trying at home treatments when I discovered this magical place! I think it’s totally worth the price because it actually works! They also give you all the information you need to clean your home and help prevent the little life ruiners from returning.
Lana and rosemary are amazing! Friendly and great with the kids. And rosemary is super quick and super amazing at braiding! All in all I would definitely recommend this place. Although I pray I never have to, if my girls ever get lice again they will be the first people I call to schedule an appointment.

BEWARE! Beware of the liar at the front desk. Although they did treat my family for lice and they did get rid of it, by the time the two appointments were done plus the the purchase of products to take home, it was well over $ 600.
Here’s why I am giving them 1 star. Its because I don’t appreciate being lied to. One of the reasons we went there is because we were told that we could submit the forms they gave us to our insurance company and get some sort of reimbursement. So we fill out the forms and send them in. Our insurance company (Cigna) said they’d be happy to reimburse us and because we had met our deductible we stood to recieve almost the whole amount back! $ 600 is alot of money and for us, getting that back would have been a huge relief because we could barely afford the service to begin with.
So Cigna says we just need the business liscence number of the company and we will be all set. So I call and I get the woman with the accent that typically answers the phone and sits at the front desk. When I ask for the business liscence number she refuses to give it to me and says its Cigna’s way of not wanting to reimburse us and that she can show me a stack of forms where people were reimbursed without the business liscence number and to call them back. It was ridiculous. After I went around and around with her for a few minutes she asked if she could call me back and guess what? She never did.
Now our time limit for filing the claim expired so we had to start all over again. So I call her up again about two months later and basically its the same run around. Once again she asked she can call me back in a few minutes. I say yes but do you promise because last time you never did. She says «I promise, I need just a few minutes» and needless to say I never heard from her again. She was so defensive and she was becoming borderline hostile so at this point I just decided I would go down there when I had the time.
So in the meantime I take it upon myself to call the State Licencing Board of California. I was not surprised to hear that HAIR WIZARDS OF ENCINO IS NOT LISCENCED IN THE STATE OF CALIFORNIA. Not only are they not liscenced, I learned that in any type of facility where one is getting any type of service done to their hair, the person that is touching the head of the client has to be liscenced hair technician as well. At one point when we were there, the rude receptionist that I mentioned before worked on my head when the other technician moved on to a new customer that came in.
So, Hair Wizards are in several violations. I learned from the State Board that their business liscence should be hanging in the window or at the front desk in plain view for everyone to see and that they have un liscenced people working on customers. So now I know why she was so hesitant to give me what we needed and what is our right to ask for. She kept trying to give me their tax ID number saying that would be sufficient. It was just a joke dealing with her. A complete JOKE. — smh.
Now we are out $ 600 due to this woman and her lies. I will be filing a complaint with The State Board and I am so mad that I really feel like taking them to Small Claims Court for the $ 600 we lost due to their lying to us. We could have went somewhere else and been reimbursed but Hair Wizards assured us we would be reimbursed by our insurance company so we stayed with them. If we take them to small claims court, we will win believe me. Someone owes us $ 600 and if Cigna can’t due it because Hair Wizards is unlicensed then Hair Wizards is liable.
So I would be very leery of anything this company tells you from the price of service, insurance reimbursement and the illusion that they are a liscenced facility. Having the receptionist work on your hair could be one of the reasons so many people have to come back after their initial two sessions.
I’d stay away from them under all circumstances. There are so many other salons in the area that cater to this type of service, you don’t need to bother going there. You will just end up paying several hundred dollars. Plus their floors were filthy, gross.

Lana and her staff were amazing!!! So much patience and knowledge! Thanks to them they calmed my worries and took care of our lice problems! My girls were able to have their hair done and watch a kid Movie on a mini DVD player. They ladies were so wonderful and did their hair beautifully after the treatment. Lana trained me on how to take care of the situation at home and advised me on what and how to use the preventative products:-) Thanks to her I went home well equipped and ready to tackle the house. Thanks for everything!!!

Great SERVICE! I was quoted a price over the phone and they were able to squeeze in my 2 daughters on Super Bowl Sunday. They checked the girl’s hair and they found lice and nits and we started treatment immediately.
They were the nicest women and the service was impeccable. They went over all the details on pricing and coming back in 3 – 4 days. There weren’t any other surprise charges at the end. I followed their directions and took care of the bedding, couches and carpet and changed the sheets daily. We came back on 4^th day and did another treatment as recommended (we were told of the charge).
I can honestly say they made it so easy for me to get rid of the lice and to take care of what I needed to do at home so we don’t get it again.
I would use them again and would recommend them to anybody who needs this service.

Great Service and i learned a thing or two about lice and what to look for.

Preschool teacher who got lice for the first time. They were very helpful, straight forward with advice and got the job done! What more could you ask for!

I was in shock and disblief when I found out my 3 year old got lice from camp! She gave my other two childern and me lice as well! My friends recommended the Hair Wizard. All 4 of us went to them. They were amazaing. Very nice and professional staff. They patiently spent almost 1 hr for each child cleaning out the lice with their natural treatments. My young childeren were entertained with movies on their Ipod, lollipops, and child friendly staff. They made this horrible experience more smoother. I later called my docytor and asked if I should do anything else, he said he finds the Hair Wizard ” effective.” As much as I like them, I hope I never have to go back. Thanks

I came home from work and my wife was in tears. She showed me her scalp, and I was like — so no big deal you have dandruff. Then I saw it moving around like a miniature city. I freaked out, I never seen anything like it. It thought I was looking at an ant farm. It was head lice. I thought that was just for children, not adults. My wife works as a nanny and we contacted their parents and to our surprise there was a major infestation spreading like wild fire. We raced to the drug store and bought everything we could to combat these head invaders. Weeks later we still kept finding bugs and even considered shaving heads. Then we found Hair Wizards Salon. Thank goodness! I was so pleased with the service and treatment. This was handled with perfection from the initial call we made to the tech who came out to the simple follow-​up plan they gave us. They are confident, kind, knowledgeable, and the method was safe. Thank you so much, Hair Wizards, your the best!

Not that I like having to come here but kids will be kids! Great service. They know what they are doing. Staff are very sweet and welcoming. They give great advice and are definitely the experts in the field. So worth getting rid of it fast rather than trying the home treatments and not getting rid of it.

The hair wizards will charge you double for treatment while pretending to do you a favor. They insisted we come back for a follow up where SURPRISE! they found more lice and charged us again. Oddly, it was a follow up from their own supposedly guaranteed service only a few days prior. We were quoted $ 85 when we initially called and ended up being charged hundreds by the time all was said and done. They also sold us product in between overprice treatments.

When my brother contracted lice at school and passed it on to me, I thought I could take care of the problem myself with over the counter treatments, but they didn’t work! I’m so glad I went to Hair Wizards — the staff there are wonderful, and they really go out of their way to ensure your comfort during treatment and to put your mind to ease. They walked me through everything I needed to do to ensure the lice were eradicated and that they stayed gone, including providing me with the CORRECT shampoo, conditioner, and a cleaning spray that actually worked, rather than the «pharmacist recommended» over-​the-​counter junk! They also go above and beyond to make you feel better about the stigma that surrounds lice — turns out if you contract lice it’s because your hair is CLEAN, rather than dirty!
They also walked me through everything, step-​by-​step, and very clearly explained their policies and procedures, such as why they only do treatments after the first initial treatment (not just a second screening which would be much less accurate), and how they would offer a refund if my insurance chose to cover it, which was helpful. I don’t understand the negative reviews for Hair Wizards — my experience with them was more than satisfactory and I would highly, highly recommend them to anyone suffering from this nasty, itchy little problem — visit them and they will definitely take great care of you!

I went to Hair Wizards today, as I was referred by a fellow mom. While having my treatment I noticed blood on the paper towel and asked about it. They told me this is common when getting treated. I ended up having another company check me later–
they were shocked when they saw my scalp and said it doesn’t have to hurt. They also ended up finding more nits on my head. So, the treatment wasn’t very thorough plus I had scabs and open wounds. The worst part in all of this was when I called to tell them Lana was extremely defensive and offered nothing in return, not even an apology. She told me I needed to bring the bugs to show her they found them. REALLY?
I would not recommend them to anyone. I wish I had read the other horrible reviews first. There are some great companies out there. For example, Lice Schmice is one that I can honestly saw has great customer service– on time, kind and they get the job done without any pain.

Woke up to my daughter scratching like mad… though I’m an hour away I drove to Encino and I’m happy I did! This is our first experience with head lice & all our research on the internet made getting rid of them seem daunting! The women here were awesome & funny made us all feel very comfortable, specially my poor daughter! They took great care in looking fir the nits & baby bugs! Also gave us tons of tips on cleaning the house too! It’s not cheap actually quite pricey BUT remember folks you get what you pay for & in this case peace of mind or better yet peace of scalp is the GOAL, highly recommend them!

My daughter contracted head lice from school. I was told the treatment is $ 85 and that she was guaranteed to be nit free after treatment. They didn’t tell me that I was required to bring her in for another $ 85 treatment after 4 days and that I would have to pay over $ 60 for special shampoo, conditioner, and household spray. They also charged me $ 25 per family member for a head check. They told me that their guarantee isn’t in effect unless they check the whole family. Bottom line, I took my daughter back every day for 3 days because I kept finding nits. Definitely not worth the money. This place cost me almost $ 300 for this ordeal. If my mom wasn’t on a trip overseas and could help me, we could have done a better job at home.

This place is a piece of shit. The only good thing is they definitely got the problem resolved. The bad things are, the owner and overall customer service is horrible and shit, then they tell you to return for a follow up just to have a check up, and when you return, they demand you to pay full price for another full treatment that’s not required and unnecessary. And the worst part of it all? My girlfriend decided to go to another salon in hopes of better service, and the owner of Hair Wizards (a lady) decided to call a few treatment verified salons (coincidentially the salon my girlfriend decided to visit instead), and asked them to screen their calls and names of people who are trying to make appointments. The new place admitted to have received that phone call from Hair Wizards. They were told NOT to agree to a check-​up and to charge for FULL TREATMENT. They messed with the wrong persons this time. The Better Business Bureau will be brought into this, and I promise there will be repercussions. This isn’t a threat, it’s a promise.

DO NOT GO TO THIS SALON UNLESS YOU WANT BAD CUSTOMER SERVICE AND WANT TO PAY HUNDREDS OF DOLLARS FOR UNNECESSARY TREATMENTS! READ ALL PREVIOUS REVIEWS BEFORE GOING!!!
After finding out that my daughter had gotten head lice I went online to find info on how to get treatment or to get rid of it. I came upon a website for «Hair Wizards Salon» and it stated that they 100% guarantee to get rid of the lice in 1 treatment. I called the phone number on the website and talked to the owner and asked her questions about head lice and pricing. She told me what precautions to take and that a full treatment at the salon is 1 hour for $ 85. I then made an appointment to get treatment for my daughter. At the appointment they were nice at first and it did take an hour for the treatment but when it came to paying for it. Turns out I also had to buy the shampoo, conditioner, and a spray at which ended up costing me $ 177 not just $ 85 like I was told on the phone the previous night. Then the owner was telling me that she was required to get a second check treatment in 3 – 4 days which I assumed was included in the $ 177 I had paid and she made the appointment for 4 days later. She called to confirm the appointment the day before and then advised me that the treatment will be another $ 85. At that point after my daughter had the first full treatment I was inspecting her head daily and it seemed she no longer had the head lice. I asked the owner if she can jus do a head check instead of another full treatment and I will pay for that but the owner said «no it’s either do the full treatment and pay $ 85 or cancel my appointment». So at that time I was upset and told her to cancel the appointment. The next day I happen to be at another location for the same business owner but in Santa Ana, CA. I called the number again to make an appointment for that location for a head check for my daughter and son and the owner said okay. Well when we arrived at the salon the worker there said that her boss; the owner of Hair Wizards Salon, said «either do full treatments or leave». This owner would rather lose my business to another company. I felt very misled and unaccommodating to the situation.

I was skeptical at first about paying someone for something I thought I could do, seemed easy enough. So I went the DIY route and the «#1 Pharmacist Recommended» product I purchased made the situation worse. I decided it was time to go to the pros. The staff at Hair Wizards were awesome and they took care of my kids with great care. We were told everything we had to do to make sure the problem does not reappear — and it was a lot. The price of their service is very fair I don’t care if I get reimbursed by my insurance co or not. The important thing is that my kids no longer have lice. Thank you Hair Wizards!