Encino Outpatient Surgery Center

They bought the practice from my prior doctor, Reder. An office visit before with better bedside manner and better care was about $ 80. I loved Dr. Reder. I went in with this new doctor, was told I had no infection left, looked in my ears and charged me $ 365 dollard, $ 265 was for «office Outpt New» and $ 100 for for impacted both ears. What? I didn’t have impacted ears! Frauds and we wonder why we cannot afford care here. I spoke to Amanda and was told someone will call me back regarding my bill. No call back and I am not shocked. But hey, they gave me a commercial discount of $ 14.69? They were supposed to be in my network as they stated. I thought I would put up with the doctors bad breath but I am not returning to them if they are the last doctor alive.

SIMPLY THE WORST! There is an expression that if you have a good customer experience you tell 10 people, and if you have a bad one you tell 100. I wish I could tell anyone considering having a procedure done at this center DO NOT! If your doctor contracts with this outpatient center, I would highly recommend you find a new doctor. My review is based on what essentially is a truly dishonest, greedy business, that more or less has figured out a grey area in the medical insurance world to rip you off. Encino Outpatient Surgery Center (EOSC) makes a point of finding out if your insurance is out-​of-​network, so they can then charge you. Your doctor may be in-​network, but they make sure their facility is not, thus creating a copay of whatever your insurance provider charges for an out-​of-​network facility. They also charge an exorbitant amount for common procedures from the get go so that that 20% or so out-​of-​pocket copay is nice and high. In addition, they will charge a facilities fee for procedures that are supposed to be completely free based on the rules of the affordable care act (whether or not you have ACA issued insurance, or private insurance, basic screenings such as a colonoscopy are supposed to be 100% covered). Case in point, as stated above, a routine colonoscopy screening is supposed to be 100% covered, right? Not if you have it done here. Sadly, I feel any doctor who works from this center is complicit in the scam and rip-​off they clearly have based their entire business model on. Do yourself, and your wallet, a favor and STAY AWAY.
P. S.They even lie to patients about little things; and tell them that they don’t validate parking, and that «nobody in the building does,» which is a completely untrue (I have been going to a dentist in this building for over 12 years and they have always validated).

Shady scammers. Said they were in network, but were not. Received no bill, but then received a letter from collections agency in Texas over a year after the procedure. Paid the balance, yet received yet another collection notice now, 5 months later. Also, charging 21,000 for a colonoscopy on a 3-​week-​old infant, which doesn’t even require sedation, is ludicrous. We will be reporting them. See other reviews.

One star for facility.
My daughter was scheduled for a surgery at 6:30AM but we were asked to show up at 5:45AM,
We were told that there is no self parking, valet only, arrived on time to find NO ONE at the parking lot for valet, NO ONE in the building to answer questions, other people driving in circles trying to figure out if they’re in the right place, total chaos, NO ONE answers phones!!!
If you have to go through a procedure at this facility prior to 6:00am, do yourself a favor — BE LATE!!!

I’ve had some great experiences at the many surgery centers that my doctors have used. This place was NOT one of them. I woke up from my surgery sick as could be and they kicked me out. I was too sick to get out of the bed until I had to go to the bathroom (they wouldn’t help me) and when I got out of the bathroom, my clothes were dumped on a chair outside the bathroom! They made me get dressed and wheeled me to the elevator. I vomited on the way to the elevator, but they kicked me out anyway.
I honestly didn’t go into the procedure with the level of confidence in the staff that I usually have. Just an impression — they seemed to not really care. Once again, this is based on the great experiences I’ve had in other surgery centers and hospitals.
And now I’ve just gotten a notice from Medicare that the surgery center’s claim was denied. When I looked at the procedure codes that they used, it’s no wonder to me that Medicare denied them. I’ve worked in the medical industry and you’ve got to be pretty incompetent at billing to have Medicare deny you for a medically necessary procedure.
Do yourself a favor and ask your doctor to do your surgery somewhere else. Having surgery is the worst time to have a bad experience with a business.

I brought a family member here today for a procedure. The lobby /​waiting room is emaculate. Everything is in its place. Here, however, is my review of the staff.
Dr. Hepps was great and as always courteous. He came out after the procedure and explained any findings. Great bedside manner.
The receptionist was very courteous and pleasant. She has the front office organized very good.
The two other woman coming from out of the back as well as another gentleman couldnt say hi or crack a smile if their life depended on it.

This is purely a review for the facility, not it’s doctors. I arrived one hour before my son’s surgery. At that time, I was handed a pile of paperwork stating that I had accepted and been notified prior of using an out-​of-​network facility. Now, mind you, I normally would look these things up. However, I was notified he needed surgery four days prior. Who deprives their child of surgery when deemed necessary?! Anyway, I’m handed all these papers to sign. I was never notified prior to arriving for his surgery that this was out of network. In fact, his Dr’s office had told me I would pay at 90% benefits, which matches my in-​network fees. Now, they did charge at 10%. However, their anesthesiologist charged out-​of-​network. AND, I got a letter from my health insurance advocacy agency that the facility has a contracted fee of about $ 4300, yet the facility submitted for over $ 18,000! I have notified the facility multiple times. Have spoken with Jessica, a supervisor, once. She ignored my first call. My second call she was available and spoke to me. She said she’d have to call me back. She hasn’t. I called again, and again she hasn’t called back. Very shady indeed. Even my insurance agent called this behavior shady! The surgery was on Sept 29, today is Nov. 23…
Bad job Encino Outpatient Surgery Center!

Recently had surgery at this facility. The Receptionist made several mistakes, and outright lied about trying to reach my spouse when the doctor came out of surgery to talk to my spouse. She made so many mistakes. The nurse assigned to my spouse was extremely rude and condescending. Our doctor was outstanding, but the staff at this place needs some training in «customer service.»

My complaint is about the financial part of the facility. They demand that the patient leave a credit card for «future» billing, regardless of the insurance. I had Medicare with a no co pay supplemental and yet I was called before surgery for alleged co pay amounts as they did not bother to verify my insurance situation until I told them there was no co pay due. I also asked if they accepted the medicare and supplemental in full payment of their fees and was told yes. However, the next day – on day of surgery – the receptionist demanded my credit card, screamed at me that it was their POLICY, as I was interrupted in trying to inform her of my conversation the day before. The screaming did not stop until I backed up from the receptionist and just said, no, I will not give you a credit card. I have gone to 3 other surgery centers in this area and never was told to leave my credit card. In all cases, they accepted my medicare/​supplemental without issue. They did not have a policy of leaving a credit card as Encino Outpatient did. The front desk personnel appeared scared of repercussion from the owner – As another patient that was concerned about this «policy» stated, why would the facility need someone’s card unless they are double charging etc??? I can state the standard of medical care was fine and problem was the financial side of the clinic. My reason for being at the facility was for a time sensitive surgery medically needed or else I would have left without having the surgery.