Big 5 Sporting Goods

This Big 5 location is lacking in customer service. When I have visited the store in search of baseball cleats for my son, the staff was not very helpful. In light of that the online store is full of options and has a wide variety of selection. I would recommend searching for a coupon before making a purchase as well.

Staff are very friendly and helpful. Price is affordable and good brand.

Went to look for womens hiking pants and the woman had no idea if they had any or where they would be located

Good store with ok-​ish prices but the atmosphere feels very crowded inside the store.

went into this Big 5 to trade a pair of youth shorts I had bought at a different location. I did not have my receipt, cashier was very nice and helpful with the whole transaction, even went out of her way to help in finding the exact pair I was looking to get. good to know that some stores still have good helpful customer service.

CHECK YOUR RECEIPT before you leave the store. I was charged $ 15 for something that I did not end up buying… I asked what the price was and they had to ring it up at the register, and they never took it off the bill! I’m assuming this was a mistake, but if they marked the prices of their merchandise they could avoid this problem completely.
The manager insisted on having the receipt in hand to fix the problem… which is fine, but I live 35 miles away, and in LA that’s a pretty ridiculous drive.

I love this big 5 because they always have great sales on everything. I like to stop in and get gym gear all the time because I am one of those girls that like to look fly at the gym. I find some good stuff there and the quality of the items are really good.

Always has the tv products I think will put me into Mr. Olympia shape without much effort.
I get my Russel athletic and Adidas sports wear here pretty cheap. I like the big parking lot and friendly staff. This is a great alternative to more expensive athletic stores if you’re not looking for the latest greatest devices in the world.

Everything was organized and clean. I came in to picked up ping pong balls. I was surprised at the amount of merchandise that they fit in the store. They had a little bit of everything.

False advertising and bad management. I went to this store on Saturday and attempted to buy a certain soccer ball. There was a sign on the floor indicating that the soccer ball was on sale. When I brought the ball to the cashier, she scanned it and it came up as costing almost double the sale price. When I told her the ball was on sale, as clearly indicated by a sign, she said that it wasn’t, but that she could give me 10% off. When I told her I wanted the sale price as advertised, she told me I could speak to a manager, which I did. The manager was totally incompetent and non-​responsive. He said that the ball was never on sale in the first place (even though the sign beneath the ball said that it was) and that regardless, the sale (which apparently applied to different balls) had ended the day before and that they forgot to take down the sale signs. Given that the signs were still up and the signs clearly indicated that the ball I wanted was on sale, he should have honored the sale price. In fact, he was legally obligated to do so, per contract law of offer and acceptance, but believe me, this guy wasn’t up on contract law. He would not honor the sale price and left and paying customer very angry and frustrated. Bad management! I won’t be buying from Big 5 again.

very chaotic store with poor customer service and close to nothing for petite females in the snow section — had to pick from junior and men’s. but I got most of what I need — i think? Oh and they miss-​charged me, but for $ 10 I am not going back

I went in to make a purchase 5 minutes before closing. Usually you get terrible service when you shop so close to closing because everyone is in a hurry to go home. Not here the service was fantastic! The manager helped me make a purchase, everyone was friendly and attentive with good product knowledge. I will be back for future purchases.

Very good place to shop, I hade a pair of sun glasses from this store after a week I noticed a small scratch and I didn’t have my receipt, but I used my credit card and the gentleman locate my receipt and exchange it for me with smile. Appreciate that, excellent

Always good help in here. but you have to ask the people in the front. store is packed with everything. fishing, shoes, tennis, baseball, basketball, swim, hunting stuff.
endless fun.
also they have night crawlers.

As with all Big 5s, the store is a bit of a cluster-​F; super crowded and not displayed very well. On the other hand they have lots of merchandise and I think you could find virtually any sporting gear you need there. Always seems kind of dead, which seems strange. I got a great pair of running shoes, heard an old man in front of me at the register ask for $ 10 off — I asked for it, too, and they gave it to me! Good customer service.

I come here at least once a month for a bunch of different things. I always get help when I need it and the staff is very well knowledgeable. The manager helped me my last time in and it was great. They actually had a bunch of customers and he was helping one of the cashiers but still was able to assist me with all of my questions. Lots of parking. Clean. Great stuff. I prefer this store over the one in Reseda or Van Nuys.

So i give it 3 stars instead of 4 because its location is a little strange.
Smaller
You have to park in the giant parking lot in the back and come in. I know alot of Big 5’s have that but this was alittle weriod the way i had to come in. Felt like i was entering an apartment building.
Overall what can I judge about Big 5
They had a lot of sporting good items and decent prices. I want to say cheap but its not necessarily. you have to be a good shopper sometimes.

It is small but it has what you need. What more do you need at a sporting goods store. It has a little bit of everything that involves the outdoors. It is a place you go if you kind of just need a quick thing. I wouldn’t go lets say if you are looking to go camping for the first time and buying all the equipment as an example. Great competitive prices as well.

Small, but effective. They have everything!

This is a smaller Big 5 location but still features a great variety of products. They even sell fishing licenses here!
I’m a fan of their athletic shoes when on-​sale.