Superior Floor Designs

My floor of 10 years is buckling in one spot so I called Superior Floors (who installed them) to see if they could help and figure out why this was happening.
A super nice guy, John, came out to assess my floor and said they could help and would get us on their list, but would take a couple weeks. My husband called after we didn’t hear back at all after a week and called but no response. Finally my husband was able to get a manager on the phone at the store and they said we were not worth their time to come out and fix!:(((
I spent a lot lot lot of money on my floors and disappointed! The sad thing is I can refer them a ton of business!

Superior Flooring in Encinitis is not what it use to be. Richard, who was there for many years was very helpful and knowledgeable. However since he left the owner, John has been awful. He doesn’t return phone calls, after numerous messages, he doesn’t follow through and is totally unrelieable.
We have a problem with the carpet installed less than a year ago. John has been totally unresponsive to my calls and never follows up. Worst customer service, ever. I would not recommend using Superior Flooring in Encnitis, CA.

Despite needing a very small amount of tile, I received excellent customer service and suggestions for speeding up lead time. I really appreciate all the help.

I paid the high price for Superior Flooring based on good reviews and my sense that customer service levels would be higher than the big stores.
My floors were installed a couple of months ago (June 2014). The installers were OK – errors were made and fixed on the wood side; the carpet installer was REALLY rude, and the living/​dining rooms were installed in the wrong direction… but I let it go.
I was told the finish would be «the same» as the existing wood floors I previously had installed (by the same wood maker, Indus Parquet). However, they were slick, as I found out a few days in when I slipped and fell in my bedroom, breaking my arm in two places. My husband checked the spot, and as he says, very nearly «bit it» himself. Very slick – we bought a carpet right away.
I have contacted Superior Floors repeatedly to arrange, at my expense, to have the floors resurfaced with a non-​slip Bona finish as they advised. I have emailed or called at least a dozen times. I CANNOT GET A RESPONSE. I left a message for the owner, John– no response. Scott refuses to respond and Richard, who sold my materials, has left. The customer service is non-​existent when a problem arises. I have been trying to get a response for 2+ MONTHS. Sadly, it’s time to contact the BBB.
Again, I was not angry, not threatening to sue anyone… just did some research, realized the fix, and asked them to help me solve a very serious issue. NO RESPONSE. I am heartbroken. I yearned for wood in my bedroom for the 16 years since I purchased this house, and now it’s turned into a contentious, miserable nightmare.
I cannot recommend this store.

I had wood flooring installed throughout my old home. John and his son were professional, answered all my questions and just really great to work with. There was excess moisture and repairs that were needed before the flooring could be installed. I feel that the job was done «right» without shortcuts and on schedule. The installers, Reifel Brothers, were artists– really good, efficient and easy to work with. I highly recommend Superior Floor Designs!

We have had three recent experiences, all highly positive, with Superior. We did one DIY installation (bathroom vinyl) and used their installers for the kitchen/​family room vinyl and the living room/​hallway hardwood laminate. Their service is to notch, their installers are pleasant, punctual, and competent, and their prices are fully competitive.
Later this year we plan to replace two bedroom carpets, and we have already identified Superior as a our preferred vendor.

If you are searching for the perfect wood, carpet or tile flooring expert, you have found it here!!! No need to look elsewhere, as I have saved you the work (since I looked everywhere)
John, the owner of this family operation, is the nicest, most knowledgeable, helpful and patient expert. He spent hours advising us on just the perfect wood flooring for our entire downstairs and came up with extremely creative suggestions. He is happy to come to your home to give that personal touch and advice. Also, his prices are excellent for the outstanding products and service he provides!!!
thank you John!

Good local mom and pop flooring store. Not a huge design center but a good selection for carpet. Ask questions if need be or they will leave you alone to peruse the store; 5 stars would be for fabulous deals but not so here, mid-​range pricing.