Sprint Store

This was hands down the worst experience I have ever had with a company. Incompetence is what you are sure to experience. In between the guy putting the wrong name under my account and him putting the wrong address in my account for my rebate card I would recommend you have a chimp give you help than who ever it was that helped me. Its the guy on the right side in the middle when you first walk in. Not sure what his name is, but make sure you avoid him. He will surely mess everything up.

Faheem helped us and we left very happy, one of the few times where our problem has been solved quickly and efficiently! Thanks so much.

This service was worth writing about! My phone was not working and would not reset so I stopped by Sprint. Bianca and Scarlett were so professional and service orientated. Not only did they take a lot of time to evaluate all of my plan options, they were so friendly and professional that I not only had a replacement phone but upgraded two other phones and have a cheaper plan. I am now saving money monthly and have great new phones and accessories!
They both went above and beyond what they needed to do to ensure I had the best plan and equipment. If Sprint is interested in gaining customers, they can model Bianca and Scarlett process for customer service and would have very satisfied customers and new customers.

I walked into this Sprint location just to ask questions about the «Cut your bill in half» promo. Jean was so customer service oriented that I walked out with an iPhone 6s, iPhone 6 Plus and an LG Flex 2! She really understands what a customer’s needs are and even shipped one of the phones to Florida for me. Erik was a great help also with answering some questions to make sure all information given to me was true as I’ve had a lot of misinformation given to me by Verizon, my previous carrier. Thank you Jean & Erik for such a great experience!

If you come into this store make sure you talk to Howard. Howard’s customer service is amazing he’s really great at what his does. He goes above and beyond to make sure his customers are satisfied and happy before they leave the store and he got the magic touch.

Love the new administration of this Sprint store.
Staff is attentive, active and always willing to help.
My phone had a malfunction with quality calls, CS ran a test and found the problem, replaced the piece and my phone is running like new again.
Thanks Sprint Emeryville! ;)

Had a great experience with Angie B. Came with an issue with my iPhone, and she immediately helped resolve the issue. When I told her I got a new job she put music and started and ask me to do a victory dance for the new job. She has a great personality and great customer service. I highly recommend to see her when you go to Sprint in Emeryville.

My name is Sherman Bell, this is the first and best Sprint store in California. And Angie
Amazing!!! She had patience with me she created an atmosphere that all people should learn from. This will be my favorite store from now on thanks to Angie B.

Angie Brown makes you comfortable at the Emeryville store. She is very entertaining as you wait for your phone. She is a great listener and answers all questions in a professional manner.

Bianca made the switch from AT&T to sprint hella easy. She even helped me save $ 20/​month on my plan. I’m closer to the one on Lake Shore in Oakland, but this location is much and worth it

Best Sprint experience ever. Angie helped me with issues I couldn’t solve with customer service over the phone and Quan helped me with setting up data management systems on my iPhone.
Angie is an angel and makes the store great with her positive attitude, in my opinion! She went above and beyond to help me with my plan and was incredibly personable and friendly.
If you need help with anything tech-​related, Quan is your man– very patient and knowledgable.
Best sprint store in the east bay because of these 2.

I recently had trouble with my phone and customer service was no help so I decided to go into the store and see if I could get something done. I wondered around for a bit after someone took my name. And was getting frustrated by the whole experience and then a lady with curly hair named Ms Angie re instilled my faith in Sprint. She was super professional and actually listened to the problem. I was patient with her and she worked it out when I was ready to cancel my service. I only wanna deal with her from now on. She saved me money and a headache I will definitely be back to see her for anything I need.

Best sprint store ever!
Ask for Bianca! She is amazing! She helped me switch my family of four from T-​mobile to sprint. We had a lot of questions and she was willing to answer every single one. (There was a lot) she also helped us pick out the perfect accessories for our new iPhone 6s’. Shes friendly, efficient and made us feel excited to part of the sprint family! Her manager Sam was very nice as well! I forgot to tell him she needs a raise! She does excellent work! Thank you Bianca for making our sprint experience truly a great one!

Great store!!! Honestly, I hate going into any cell phone company’s store because the Sales people are typically so pushy, but I was really surprised when I walked into this store!
Scarlet & Jeff helped out and they were so nice, informative and their customer service was beyond compare!!! Thanks guys! You rock!!!

I must rave about Bianca and Scarlett!
Came into the store, got greeted immediately and was told there was about a 10 – 15 minute wait. Which was fine, just like the dmv you have to wait. Shortly after, the sales rep Bianca greeted me and started to help me. I was having phone issues (iPhone 5) and I was asking what my options were because let’s face it, it was time to upgrade!
In the middle of our transaction, another co-​worker of hers called her over because there was an angry customer yelling because of something that happened at another location. Bianca excused her self and said she’d be right back and told me Scarlett would take over over for her for a couple minutes. Scarlett was great! Great attitude and very positive! Bianca shortly came back, we finished the upgrade and even got me a lower bill!
Both girls were great! Thanks for the amazing customer service, I will definitely recommend people to them!

Ask for Faheem for Sales and Kwon for any Tech needs. These guys are very awesome and helped me get the phone I wanted/​needed for a great price, as well as helped me through all my technical needs! The store has its issues with putting you on hold for minutes/​hour (s) at a time and other unfortunate customer service problems, but the employees do try their best; and as long as you stick with these guys I mentioned, you should have a great experience!

I honestly cannot believe how rudely I was treated at this this location. The employees do not care and are extremely unhelpful. I will not be returning.

ASK FOR BIANCA!!!
So, I first met Bianca at the San Francisco store on Bryant in the Potrero shopping center. And since the start, she was very nice and always willing to go and beyond for me. My case was a little difficult. I was on my ex-​boyfriends account and needed to get out of that so she helped me get off his account and get onto my own, and she helped me applying a discount from my job. & she’s always made sure I was taken care of when it comes to billing and phone issues.
Recently, I learned, she got transferred to the Emeryville location.
So of course, I followed my favorite Sprint rep. YES, I CROSS THE BRIDGE FROM SF TO EMERYVILLE just for this rep, because she honestly is amazing and I do not trust anyone else (i’ve been played before from a different sprint rep)
Anyways, if you’re going to come to the Sprint store in Emeryville, go see Bianca! She’s great.

This is the Sprint corporate store in my area. It is the only place to conduct exchanges of phones received direct from
. Most Sprint stores are independent franchises and can’t help.
Try calling this store. The phone just rings and rings and rings, always. After my fourth successive attempt, someone at the store actually began shunting the call mid-​ring to
without answering. Eventually I reached someone who told me that they had «many» units in stock of the phones I needed.
Against my better judgment, I relied on all this and came to the store in person. Circled around the inadequate mall parking lot for 15 minutes, parked, and checked in. Then I proceeded to wait 50 minutes to be seen. In that time, two employees helped three people in front of me. This is not an exaggeration.
Finally my name was called. The stoney-​faced manager, Howard, promptly informed me that they did not in fact have the phones they had promised. He said one of the phones had *never* been in stock — he said his colleague had simply given me wrong information on the phone. He declined to apologize for any of this.
I asked him if he could help me in any way. He said no. I told him given my experience I’d have to leave this place a terrible review, and specifically mention his name. Howard said, «Have fun with that.» This is the manager.

Worst store ever.
They don’t acknowledge you, they are rude, and act like they are forced to be there and help you.
This store really needs to step their customer service game up, before they start loosing customers.