Pure Air America

I was taken big time by this company. I used their «coupon» for low cost air duct cleaning. By the end of their job, I was talked into a cleaning of my furnace motor and an air purifier. I thought I was bargaining when they kept lowering the price. I thought I got a «good deal»! A year later, I called them to maintenace my electronic air filter (part of the deal to have 8 years of maintenance for free). A man answers the phone and says they are now no longer in existence. Now I have looked at these horrendous reviews! I don’t know if I have any recourse at this time or not! I am sooo frustrated!

FML. I don’t know why I didn’t check the reviews. Maybe it was the too good to be true coupon. Same thing $ 65 each furnace all ducts, plus dryer cleaning. It didn’t say 5ft of dryer cleaning free anywhere in the coupon… But it’s all good.
They arrived about 40 minutes late, which sucks since I was on my lunch break. He seemed very confused and there was no method to his madness. We have a lot of vents and furnaces so there should have been a plan and direction on where to start/​end. But no. We couldn’t keep track of what was cleaned and what wasn’t. And I know 2 rooms were left untouched while I went out to make a call.
They also scratched my cherry wood stairs while pulling up a hose with metal rings. I could claim it from the company but I don’t have the time nor patience to deal with this customer serviceless company. He did give me an extra 10% off, probably for scratching my wood (which would cost hundreds to repair) and not cleaning all the air ducts.
I will not be using this company again and will never recommend them. Discard of the coupon and find someone better fellow Unilocalers.

Should have checked Unilocal before I called them. Same story as the other reviews. Came in with a vacuum and attached to one vent, sprayed air in the other vents, then tried to show me how dirty my furnace is (which it was not) and tried to upsell a $ 500 cleaning job to take out the blower and clean it.
The funny thing is there was this Aprilaire 2400 filter system right after the blower that filters the air from the blower into the vent and when I pointed that out, he said its not filtering the dust from the blower and that he has 20 years of experience and if I dont pay him $ 500 then it means I dont care for my family !

Called a few times and the lady was rude on the phone both times. It was almost like me calling them for info was bothering them. Really?!? You don’t want my money? Just from the tone of their voices and unprofessional attitude on the phone, I could tell this place is ghetto. I’ll take my business elsewhere.

I wish I would have read the reviews on Unilocal.I also received the $ 69 coupon for an air duct cleaning. They were prompt when they arrived however, since there was not plug in for them downstairs, they could not use their «zero-​gravity» or whatever vacumn system. I wish they would have asked me about the plug on the phone especially since I let the woman know on the phone that we live on the second floor. So as they begin to clean my air ducts with a shop vac and a paint brush, the man looking at my furnace lets me know that there is no point in cleaning my air ducts unless I also allow them to clean my furnace for a cost of $ 295. Okay, again, I wish that the woman booking the apt. had let me know about this possibility. Also, I might have let them clean my furnace if it would not have been for the guy’s pushy salesman vibe and the fact that even though I let him know I understood, he proceeded to draw a picture for me, etc. He also had his co-​worker, a Latino looking guy, do all of the grunt work like hauling all of the equipment while this guy just stood around with his clipboard. I just got a general bad vibe from the guy with the clipboard and felt sorry for his co-​worker who seemed nice and respectful. Overall, when I told the guy «no» on the furnace, he still charged me $ 35 for the travel fee. Can anyone on Unilocal recommend a good duct cleaning and furnace cleaning place that is fairly inexpensive?

Idiots, I don’t know how they’re in business. I took time off of work with a scheduled appointment just for them to call and say the so called technician is stuck in traffic and by the time he comes it will be too dark for him to work. Little do they know theres a new invention called electricity that turns on lights. They promise a new time (more time off work) and after a no show I call with I’ll call right back. No call, called twice and it went to a voice mail (obviously have caller I.D. and the idiot secretary didn’t want to give another excuse). When it finally answered another we have to reschedule. Pure morons.

Zero stars if I can! CROOKS, SCAMMERS, SCARY PEOPLE
Don’t use, please save yourself time and money.
These people are scammers. They looked scary. I was afraid to kick them out. Cleaning the duct? I could have done it myself with a vacuum cleaner. PLEASE DON’T FALL FOR THESE CROOKS. My home was filled with dust and dirt after they left, was promised a clean home… NOT!!! BAD BAD BAD!!!

Please do not fall for Pure Air’s $ 49.00 special — you are wasting hard-​earned money on absolutely nothing!!! This is the first time I have ever written a review because I have never felt so ripped-​off in all my 56 years!!! Every incident in the four previous reviews happend to me. They also tried to upsell me ($ 375.00) to clean my «dirty» furnace. PG&E was out the week before and said it was fine. Please save yourself the time and money and don’t bother with this company.

NO! NO! NO! never use and stay away!!!
i can’t believe i didn’t check the reviews first before even thinking about using. it was too good of a deal to pass up and they were so nice on the phone. well all that doesn’t last long at all.
first off once they get to your place they will try to sell you everything under the sun and when you say no they get pissy and very rude about it. at one point i even mentioned i’m not buying any other services and he asked why and i told him straight up he’s being very rude about everything.
when they do clean your vents the dust will go everywhere in your house and make you feel like your going to die. i’m not sure where the cleaning part comes in at all.
even when everything was complete i didn’t feel happy at all and even got more rude attitude as they were leaving. well fu you and your company and i hope you enjoy your soon to be unemployment.

Shame on me for not checking this. WONT HAPPEN AGAIN!!!
Ditto this:
«Called them to clean our air vents. Was very nice and accommodating on the phone. Different story when they arrived. «Didn’t even bother to remove vent covers. Drier duct was never cleaned. (Drier wasnt even moved to get to duct) They basically blow air into the vents with a compressor and have a vacuum on one end to pull it. Other vents were never closed so the pressure was never there.
Tried to up-​sell everything. ($ 375 for additional cleaning). As soon as I refused, took them all of about 10 minutes to pack and bail with their equipment. Goes to show that the duct cleaning is a front only and its never in the best interest of the customer.
Left the house a mess as well… Very disappointed.
Here is how it should be done from the website of very well rated company and how I have seen it done. When I asked about this, was told several times that its not needed.
«First, the HEPA-​AIRE power vacuum is connected to the duct system near the furnace.
Next, long lengths of air hose with special 360 degree high velocity nozzles are connected to the compressor and snaked through the duct system, dislodging debris that has accumulated on inner duct surface. Spinning wire brushes are used where accessible.
The HEPA-​AIRE unit creates a powerful vacuum, pulling dislodged contaminants 1/​300the the diameter of a human hair and returns filtered «hospital grade» air to your home. You are supposed to close off all the vent registers, if any of them don’t close tightly, seal them with plastic so none of the dirt comes back into the rooms.»
THE SAD THING IS _​THEY PROBABLY RENAMED THE COMPANY AND RESELLING THE SAME CROOKED SCAM!!!

I called the company with a request for a $ 65 air duct cleaning special from a coupon mailer. With the cleaning came a FREE dryer vent cleaning and inspection. There was thought to be a blockage somewhere in the line by a previous handyman who came out to snake the line last summer for $ 69. Figuring a company who specializes in vent cleaning would be a great second opinion, I turned to them as a last resort before calling in a contractor. I was told by the sales representative, Amber, that the dryer vent repair was free (for the first 5 feet), but if any other repairs were to be made to the actual line, it would be $ 65 per additional 5 feet. **However, she explained, any repairs to be done would have to be authorized by myself before the technician actually went through with them so I could be given the opportunity to review the repair/​pricing of the job and accept/​decline repairs.** She further explained that their business was very coupon-​based driven, so their goal is to save consumers as much money as possible. Upon completion of the vent cleaning/​inspection (which only found a plaster-​sealed vent flap OUTSIDE of the house which was pried open by a screw driver), I was written a bill of $ 260 for work that took a mere 30 – 45 minutes. At no point during this process was any of my air ducts cleaned (which was my motivation for calling the company). When I presented the coupon, the technician, Ben, said the work done was not that of the free cleaning/​inspection and what he had done was beyond any free cleaning/​inspection even though no physical repair was done to the actual line itself in the wall. A snake was run during this process, but my assumption (like other cleaning methods) was that this was standard. Little did I know that once it went past 5 feet, I was being charged. Once it was determined that the flap was stuck shut, it was obvious that it was the problem all along and running the snake was irrelevant. Hesitant to pay, Ben called his manager who knocked $ 60 off the bill and that was the best he could do. Ben justified the charged saying a contractor would have charged me much more. The reason I called Pure Air was because of the coupon When I stood firm with my stance with the coupon and what was explained to me over the phone, Ben called the secretary and I talked to her. Amber understood where I was coming from and said the manager, Mike, was very understanding and customer service oriented and that we would get this straightened out within a couple of days (Mike was on vacation). In good faith, I paid the $ 200 bill and stupidly signed the invoice so Ben could be on with his day and sent the coupon with my invoice so Mike could see where I was coming from. I was finally able to get a hold of Mike 6 days after the service. Instead of working with me, like Amber had confidently stated, he said the charges were justified and the the work saved me hundreds of dollars from not having to call a contractor. I explained that there is absolutely no disputing that the problem has been fixed, but the whole reason I called his company was because of what was advertised and the price of the whole services. He said he had talked to Amber and Ben about what they had told me over the phone and at my home during the service. Ben had told Mike some conflicting stories of what I had told him. Mike explained that Ben said I had 2 different people come to my house and snake the line, which I immediately corrected him and said one person, one other time. Also, he said Amber was very specific about explaining services and charges during our near 10 minute conversation, yet minutes later, he said he should probably train them better as «they are just reading off a sheet of paper when people call.» At the time of original call, I was very clear about the coupon I had received by mail, yet Mike explained to me that Amber said more emphasis was put on my dryer vent cleaning than for the air ducts which should have never been the case. The company operates on deceptive business practices and false advertising. Avoid at all costs!

I recieved a coupon in the mail for Pure Air. Since the allergy season has came I decided it would be a good idea to get my air ducts cleaned. My brother was at home to let Ben and his worker in. They performed the job but were left alone for 30 min while my brother steeped out. They used my restroom, which is fine, but left urine on the toilet seat. The place was left filthy and garbage was left on my balcony. Although the job was completed, I would definetly not recommend this company to anyone of my friends or customers at work. My home is my sanctuary and I feel like it was taken advantage of. I filed a compaint with the manager the next morning and he refunded me part of the job.

Called them to clean our air vents. Was very nice and accommodating on the phone. Different story when they arrived. Didn’t even bother to remove vent covers. Tried to up-​sell everything. Even when we did buy the electrostatic filters from them… think they swapped out a premium filter for a cheaper one. Left the house a mess as well…
Will definitely not use them again.