Fossil Store

Emeryville, Estados Unidos

4.6

Fechado agora

20 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 510-654-4238
Site:
www.fossil.com
Endereço:
5635 Bay Street, Emeryville, CA, 94608
entre a Shellmound St & a Christie Ave
Paradas e estações próximas de transporte público:
630 mEmeryville
2.3 kmMacArthur
2.8 kmDwight Cresent & 7th St
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
Sim
Estacionamento
Estacionamento
Estacionamento para bicicletas
Sim
Aces. Cadeira de Rodas
Sim
Somente Com Hora Marcada
Não

Hoje

Hoje 10:00 – 20:00
Fechado agora
Horário local (Emeryville) 08:14 quarta-feira, 23 de abril de 2025

Horário de funcionamento

segunda-feira 10:00 – 20:00
terça-feira 10:00 – 20:00
quarta-feira 10:00 – 20:00
quinta-feira 10:00 – 21:00
sexta-feira 10:00 – 21:00
sábado 10:00 – 21:00
domingo 11:00 – 18:00

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Proximidades

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20 avaliações para Fossil Store

Não exige registro
Classificação do local: 5
Oakland, CA
As has been written here over and over: the best customer service of not only any watch store, but of any store in the Bay Area!
Classificação do local: 5
Stockton, CA
The staff is extremely welcoming and accommodating. If you’re watch needs repair or a battery, they’re on top of it. This store definitely knows customer service. Keep up the great work.
Classificação do local: 1
Hayward, CA
I brought my brothers christmas gift to this store to get fitted. admittedly it wasnt a fossil watch. But the process is simple push the pin out remove the link and then re attach band. He said he «didnt want to break it» i offered to pay him to do it. He then lied to me and said zumiez down the way has a machine that does it… they do not. He just didnt want to talk the time to do it. How hard is your job…
Classificação do local: 5
San Jose, CA
Very helpful and friendly staff were there 7⁄28. They changed my battery and helped me turn in a malfunctioning watching for another. They adjusted the new purchase and changed a battery in another. I need to go back and get the screw tightened because it came apart but I am very pleased with the service and the watch.
Classificação do local: 5
Aurora, IL
Great store, great location, and best of all great people. Customer service was great. I went to change my battery and they did it in a flash. Not only did they change it quickly but the service was complimentary. I recommend this store highly.
Classificação do local: 5
Santa Rosa, CA
Love this store! The staff are always so friendly and put up with my gushing over everything.
The staff are always knowledgeable and alway point out the things on sale (woot woot!).
Classificação do local: 5
Emeryville, CA
Kelsi was amazing !! You won’t believe how she saved the best per of earrings my husband bought for me… After I lost three stones from my earrings she changed it with no problem and with big beautiful smile! Thank you !!! Come to fossil Emeryville on bay street best costumer service ever!
Classificação do local: 5
Washington, DC
My fiancé and I stopped by tonight to see about repairing a fossil watch he had bought me a few years ago. The staff was incredibly helpful and pleasant. They offered me two options: sending my watch away to get the ceramic band fixed for a fee, or switch it out for one in the store. Not even just the band, an entire brand new watch. It was so nice! I decided to buy a new one just because they had helped me out so much, and one of the workers even stayed after his shift was over to help size my replacement watch while another staff member helped me find a new one. I love my two new watches and am so happy with the service I received. They even gave my little doggie treats!
Classificação do local: 5
Emeryville, CA
I always hear stories that seem too good to be true about this place, where people look to get things repaired only to be given a new replacement, for free!
Today I went to get my watch battery replaced for the watch I got from this exact store. The previous place couldn’t get the back off of my watch (something to do with the design?), so I figured the place I got it from would have the tools. Turns out, they also couldn’t get the back off, which was at first a bit disconcerting. Instead, they just grabbed one of the new watches from their store (exact same model as mine) and gave it to me!
Truly amazing service, though a bit strange that 2 separate places were unable to replace the battery. However, the end result was me getting a functional watch (without even having to pay the battery replacement fee).
Classificação do local: 4
San Francisco, CA
Really friendly staff. And that for me counts more than anything.
Classificação do local: 5
Oakland, CA
I’ve come into this store 3 times and had positive experiences every time – it’s great, quality product, and the customer service is exceptional. The first time I went in looking for a white ceramic watch. We went through all the models, found the perfect one for me, and there was no pressure to buy. She was just enthusiastic about the product and let me decide.
Then I dropped the ceramic watch 6ft onto a hard tile floor and broke one of the links (I can’t believe that’s all that broke after that far a fall). I’d already lost the receipt. Took it in, asked what my options were… they just replaced it, right then and there with a new one they had in the store.
A year later, I had chipped the glass (again, just me being rough on my watch), and they replaced it again! No receipt, no questions. Just super friendly people providing exceptional customer service. They always greet me when I walk in, are friendly, and don’t try to ‘sell’ me on anything.
Classificação do local: 5
San Francisco, CA
Shortly before Thanksgiving I made my first trip to Fossil on Bay Street.
A wonderful gal named Adrienne did a wonderful job helping me.
She was pleasant, professional and funny — and had encyclopedia-​level knowledge of their products.
After explaining my needs/​wants for a gift, and her asking some smart questions to ascertain the goal — she made the perfect suggestion.
In fact, she showed me one of the coolest watches we’ve ever seen.
ITS TITANIUM. Yes, titanium — no joke!
Bling bling — rare medals yo.
Its crazy light.
A little under 3-​hundy in terms of price.
Done.
Thank you Adrienne — I really appreciated the help!!!
Classificação do local: 4
San Francisco, CA
I walked into Fossil in search of a wallet for my boyfriend’s birthday. The staff was very helpful and attentive, noticing immediately that I was on a mission and guessed on the first try that I was looking for a wallet for my boyfriend. Quick and easy visit but I found what I was looking for. I do wish the selection was a bit wider but the main reason I am writing here is because of the friendly and helpful staff. They were very sweet and helpful and their customer service really resonated with me.
Classificação do local: 5
Oakland, CA
Today I need a new band for my sexy oversized boyfriend watch. The sales lady was the sweetest assiociate I have been help by in a long time. I mean really even changed the buckle because no I don’t want a silver buckle to go with my rose gold face. It was a pleasure to give them my money!
Classificação do local: 4
Walnut Creek, CA
I have always liked Fossil watches and handbags. I do think the handbags are a little over priced, but I pick up things in the sale. The staff in this store and friendly and attentive without being too pushy. If I say want to just browse they leave me be rather than following me around and filling my ears with incessant chatter/​facts I don’t care about.
Classificação do local: 5
Washington, DC
Look, you either like the stuff in the store or you don’t. This review is not about the product, so much as the staff.
I went in the other day because the Fossil sunglasses that I’d had for close to a year – and the ones that I broke – needed replacing. I went into the store and found the exact same pair. The manager noticed that the ones that I had on were the same ones, but I explained that the a small piece had fallen off and one of the screws was starting to come out.
Without even thinking it over, he removed the price tag from the new pair, apologized that I had problems with my old ones (again, they were over a year old – definitely just regular wear and tear type of problems) and gave me the new ones for free.
Great customer service!
Classificação do local: 5
Nyack, NY
LOVE THIS STORE!
STAFF IS UNBELIEVABLY INCREDIBLE!
Great Selection, Got my uper cool wrist band with studs from there and a dial. JUst now got it replaced and if I will need another watch I will go there again.
Highly Recommend!
Classificação do local: 4
San Pablo, CA
This is by far my favorite store in Emeryville. All the watches I currently own from from Fossil and from this store. I try and buy at least one a year.
The staff is always nice and friendly allowing you time to browse and think and then giving you the right customer service as needed They are very helpful and stylish as well.
The store décor is my favorite. The watches are laid out in a way where you can see everything. Kudos to the lighting as well.
I love how they also have a little section of handbags and wallets.
The prices all arrange from high to low, which is great!!!
LOVE LOVE LOVE this place :)
Classificação do local: 5
San Francisco, CA
It’s a very clean, modern store with nice merchandise and very cute, friendly, competent young men on the sales floor. Clearly, I will spend much money there in the near future. :-)
Classificação do local: 4
Los Angeles, CA
The staff here is super sweet!
The store is decently new, but everyone is super friendly. And the sweatervests they wear are just too cute.
My friend and I stopped by, and honestly did not look like we were going to buy anything, but the staff was joking and talking with us and gave us stickers.
Im coming back to get a sassy watch… after pay day of course.
It’s definately worth a peak. Plus, fossil sunglasses have never failed me.