FedEx Office Print & Ship Center

This FedEx Office was a huge, huge, HUGE disappointment. We had sent a very special birthday gift to my cousin and ensured that it would arrive there a day early. Despite a rather cold, rude, and careless reception by the staff at this office, we felt FedEx would more or less come through and deliver on time.
For the past several days it has been in an endless shipping limbo and the gift still hasn’t made it to her. Upon calling customer service, we discovered that this was the result of someone screwing up the address of my cousin’s apartment when printing out the labels. As a rule, we double check and give the address as many times and as clearly as possible when shipping anything.
While it is also quite an awful effort by FedEx as a whole, since we’ve been playing phone tag and received one «guarantee» after another that the package will be delivered, I place the blame largely on this office. Birthdays are truly memorable occasions and it’s really hurtful for everyone involved when a failure like this happens. Please, please, please FedEx consider a big overhaul of your system. You can start right here at this office. I hate tossing around hyperboles but it flat out SUCKS.

DO NOT GO TO THIS STORE! Ridiculously overpriced I will never go back again. $ 0.50 per page to print out a few documents costed me $ 30. Never again

DO NOT PRINT HERE — COMPLETE RIP OFF AND INCOMPETANT
I wrote a longer review about how terrible my experience here was but it didn’t go through.
So to keep it short, their employee’s are nice but they do not train them in design and printing. They say they take .ai files and then charged me extra to deal with them. They say they want bleed on business cards and then tried to print the whole thing. They printed my fliers with the margins all off and one of the images, which is a high quality photo from my photographer book, was totally grainy.
They charged me an additional $ 60 in ‘extras’ like cutting the postcards and ‘enhacing the image’ making my fliers $ 1.40 EACH.
Needless to say I returned them but now I have no time to print them elsewhere before an important event on Tuesday.
I literally cried in my car due to my frustration over this. DONT DO IT. I will making fliers with a sharpie and index card, thanks kinkos!

Best service I’ve ever had at a FedEx Office. Thaddeus was patient, helpful, and so nice about my PDF format /​printing issues. Left with what I came for, plus a smile on my face. Thank you!

Had a great experience here after a disappointing experience at the UPS store around the corner. Came in with an oddly shaped package. They helped repackage and gave me the best deal. The customer service person /​assistant manager Thaddeus was super awesome and helpful. Will always use this place from now on.

It is a shame because this location is close by and it looks okay from the outside. The parking is good. It is not over crowded and so you can probably be in and out in no time flat. I am not usually one to review; only if given really great 5 star service or when given a 1 star service. This one star is only for the parking and employees showing up to work.
Here is the situation:
I have this awkward metal part to be shipped priority over night so that we can complete a job we have going on for the company that I work for. My boss is in emergency about it. I find that there is not a box in our shop for this item to fit in. It happens to be 30 pounds and has a strange swinging part on it. So, in my mind FedEx is the perfect solution. I bring a co-​worker with me to help move it in (so that the part does not swing in my face) and so it looks heavier, I’m sure. When we get into the ship area I start looking for a box that would fit. The rep behind the counter then tells me that they have no boxes that will fit and does not give a solution. I see a box that might work (because he is appearing like he just does not want to deal with it, without giving it any thought. I had heard that FedEx helps with custom boxes). I was measuring the item when I hear the rep yelling at me and my co-​worker, «LADIES! I TOLD you that your item WILL NOT be shipped today, it CAN NOT be shipped!!». Then he tells me that this item will need a custom crate made. I was about ready to cry. I have no clue why we were treated this way. We were in no way rude to him. He did not offer a different location. He was just short of kicking us out. This is probably the worst treatment I have ever received from anyone in my life. It is a sad thing that this location gets such a bad review but this is the second time I have been here to this location and the second employee that has been in a bad mood. The first time was reasonably not good. I’ve had many great experiences with FedEx but usually the ship and print locations.
So, my next stop was another location in El Cerrito (I am on my way to writing a 5 star review for them because they worked with me, no problem). The parking situation over there was not good but they worked with me and there was a sign right in the front, «ya, we’ll ship that». They found the solution and shipped my box out over night. They came up with reasons why it could work and did not yell at me. The other two workers were amazing, too.
Thank goodness for some good people but I want to say, I am never going back to this location again. It would hurt my pride too much, to say the least.

FedEx has the WORST customer service, the WORST online service and the WORST telephone customer service ever.
I paid for overnight shipping for some wines, and there are no indication whatsoever about whether or not I should upload my ID to verify that I am 21.
Initially I thought that the delivery person will verify it with me and that will be all, but NO.
They held my wines (2 bottles of 1990 Château Pavie @ 350 $/​bottle) and decide to store it overnight. Lord effin knows how are the damn wines now, given the condition that they are in.
I cannot contact any human customer service as everything is automated now, and the voice machine cannot recognize what I am saying.
And the tracking information online did not specify the location of the wines that are stored in. It just says EMERYVILLE.
Like seriously, which one?
I paid for overnight for a reason, FEDEX.
You guys just lost at least a dozen of potential customers because I WILL go out there and tell my family and friends to NEVER touch FEDEX services every again.

NEVER AGAIN!
After telling a woman I needed to send something overnight yesterday, she processed it for 2-​day delivery which = DISASTER.
FedEx customer service says they cannot fix her mistake.
UPS ONLY from now on and the Copy Center next to Wells Fargo next store for computers and copies.

Adolf is the best. He was the only employee behind the counter at 10:30 pm and was able to help about 3 different people, including myself, with a fun and friendly attitude despite a glitch with my order. What could have been a disappointing pick up was made right by his amazing customer service!

great friendly and great customer service. What more can you ask for.

matt did a great job helping me with my photos and printing them out. he was very helpful and made a frustrating experience a simple and easy one. i would get more photos made from here.

Had substantial copying to do, the staff was helpful with a copier jam, and when I ran out of paper. Waaaay better than the El Cerrito office, where they said my debit card wasn’t being accepted by their copier. More inconvenient to come here, but worth the extra effort.

Need to print certificate for the salon. We email them a fee hours, paid and when we came to pick up, it not ready. My husband has to redone it. Why didn’t email it call to let we know. Such a waste time.

Seems like I’m not the only one who has noticed the amazing customer service of Thaddeus. I have no real love of FedEx, and I’m surprised to be writing a review on it but when someone goes above and beyond it makes a huge difference. I mean proactive, flexible, smart and courteous: he’s seriously above and beyond.
He deserves a promotion.

«We’re about to get real spiritual, now»
— A helpful employee, as he demonstrated how to use the paper cutter

Never thought I’d give a good review to a Kinkos but the people here are actually friendly. Plus there’s a parking lot!
Of course everything is over priced and the staff aren’t exactly computer geniuses, but like I said, they are friendly and seem to actually care about what you want.
If this were a rating site just for kinkos, this location would get five stars. With Dennys down the street this is like a 24 hour with hub.

I came here yesterday to ship my sister’s care package. Initially the FedEx reps greeted me and worked with me on the type of package I wanted to send and if I wanted ground or not. Ended up shipping ground (it was the cheapest), the reps were really friendly. It just seemed like a bit of a cluster fuck in the beginning. Everyone shipping is in the same line, multiple reps but only one register to ship items? Seemed a little backwards, and for the amount of FedEx people working, it didn’t seem like people should have to wait.

My sister and I came here to ship boxes, a printer and a 27″ TV to a friend who had just moved. The printer and TV were repackaged into their original box, thinking it might be okay to ship like that.
Took them inside and this guy immediately told us that «FedEx does not ship items in their original package because 99.9% of the time, the item breaks» (what a statistic!). When asked if he had boxes we could put them in, he said FedEx does not carry boxes that big and we would have to go to UHaul or somewhere else that sells boxes (okay??). He offered to help me bring the items back to the car where my sister was unloading the other boxes but he didn’t offer to help bring those boxes inside (okay??). Guess he couldn’t be bothered.
Luckily, there was another older gentleman worker who helped us out. We had 6 boxes going out and he took his time and didn’t make us feel rushed.
Took what FedEx refused to box and ship to the Postal Annex in Livermore, yes, Livermore, because that place is the only place I can trust to carefully package and ship anything!

Fast and efficient and with plenty of free parking. Very convenient to I-​80– just a minute and one turn! Will always hunt this location down for these types of services when I am in the general area. I’ll be back!

I was very happy with my experience yesterday at this location. I had tried to get a simply flier printed at Copy Central and they just could not get it together to operate their own machines. Argh! A wasted hour.
At this Kinko’s I was asked right away if I needed help and then I actually got the help! Two employees helped me out with one fellow doing most of it. I got what I wanted quickly and efficiently. Just what it is supposed to be.