Boyd’s Body & Auto Repair Shop

Many thanks to Bob and his team for fantastic jobs to repair/​paint my mazda miata’s entire exterior which had so many dents. I also appreciate he gave me a quote with huge discount and also offered waxing with free charge. I originally intended to sell the car after paint gets done, but changed mind to keep it since it turned look like brand-​brand-​new. Arigato Bob!

I have always found Bob to be very helpful and very keen to make sure I’m satisfied. You can discuss things with him and he’ll give you a straight answer. I definitely recommend him.

I brought my Cadillac CTS to Boyd’s. Not many mechanics outside the overpriced stealerships will service Caddies but Boyd’s did. Had a list of repairs needed — all done with within the time frame and reasonable pricing. Now, I’m a happy customer because my car is running like a champ and smooth. It was a shot in the dark with mechanics and I came out with quality repair work and touch up paint as a bonus. Thank you Boyd’s.

I take my car here all the time. As a woman, I was tired of being manipulated and ripped off by people who knew more than I do about cars.
They are so good and fast with repairs, and they never overcharge.
Last time I took our car in and got a $ 400 repair quote. I asked, «Would you recommend doing this on a car so old?» and he said, «Nope. Just switch to mid-​grade gas and your car will last a few more years without the repair.»
Highly conscientious, awesome shop!

My wife and I have both taken our cars here for a number of years, both for body work as well as maintenance and repairs. We’ve always had a good experience with good customer service, reasonable prices and solid work. A couple of times over the years there have been minor things that still needed addressing after picking up the car, and they were always taken care of right away, without any additional charge. I will definitely continue using Boyd’s, unless I encounter something that has to be dealt with directly from the dealer.

My car was fixed beautifully and the service was excellent. The staff is very friendly and helpful.

My a/​c died and another repair shop told me that I had a leak and it would need to be replaced. Boys couldn’t find the leak and instead just recharged it/​now it works like a charm and was much cheaper then a whole new a/​c system!

They were very helpful and I was able to leave my car there for over a week while I was on vacation and they worked on the car. It was great and they fixed some other little things I was not even aware of.

I am so impressed with this shop. I’ve had 2 experiences with them in the past 3 months. My partner had her car repaired there after a pretty big accident. They were great to work with and handled all the communication with the insurance company. My lease is coming to an end, and they gave me a great deal to fix a few minor dents. Plus, they did it in less than a week while I was away on business. Bob, the manager, is wonderful and kind. Their workmanship is excellent!

These guys have been my shop for the last 2 years. They do great work, quickly, and add a very very reasonable price. I am a loyal customer, and would not think of bringing my car anywhere else.
Thanks for all your great work the last few years!

I took my 2012 Ford Focus to Boyd’s on a Monday. It had deep scratches on one side and a puncture in the bumper. By Thursday it was ready, looking like it did the day I drove it off the dealer’s lot. Bob runs a fair & reputable business at a reasonable cost. Outstanding quality.

I came here because my car needed a new transmission. I spoke with Bob and he was very informative and helpful and seemed like an honest person. I left the car to be fixed and when I came back and drove it everything was working perfectly. They did everything they said they would and they did not try to cheat us into anything, as I have experienced at other auto shops. I highly recommend this place if there are any issues with your car because they do a great job and they are honest people.

I would not recommend this place.
They stole items out of my car. When I went back to ask about the stolen items the owner pointed to a sign that says they’re not responsible. I could understand that if I left my car overnight but it was only there for a couple of hours which means one of their employees stole from me. Plus my brakes are still squeaking! Never going here again.

Solid service, very kind & friendly mechanics and reasonably priced. Very thankful for this great business!

tl;dr Bad customer service, shoddy work, absurd pricing. Do not recommend.
***
I had high hopes for this shop, because my partner had such a great experience with them. He warned me that the owner was surly and that their prices were high, but assured me that the service would outweigh those drawbacks.
I took my car in for a couple of minor issues, and to get a smashed window replaced. I dropped it off on a Saturday, and waited almost a week before I heard anything. They quoted me $ 600 for the window (something about getting glass from the dealer? I don’t even know) and more than $ 1K for the other issues. Foolishly, I authorized them to fix the window, but baulked at the cost to fix the other problems.
Several days later, I got a call letting me know that the window was fixed and the car was ready to pick up. They had fixed the other issue without having to spend the $ 1K+ and were only going to charge me the examination fee. So, that was nice. Although, I wish they had explored cheaper options before telling me it was going to cost a metric butt ton of money. Especially because it was very clear that the owner had originally misdiagnosed the problem.
When I picked up my car, the owner made a point to repeatedly explain that he had fixed the other issue, saving me thousands of dollars (although not really, because what he originally told me was wrong, really wasn’t). He was also very emphatic about having vacuumed out the broken glass from my window (and for $ 600, I should hope so).
As I drove off, I noticed that my window wouldn’t close all the way and there was still broken glass all over my car. So, I returned the next day to get the window looked at. And as expected, the owner was surly, but more surprisingly, he refused to even entertain the idea of fixing the issue with the window — an issue that I didn’t have before bringing the car to him. He was dismissive and uncommunicative, and kept reminding me how many thousands he’d saved me by putting a little oil in my seat’s tracks.
Feeling frustrated and defeated, I talked to my partner about the experience. He was shocked, because his experience had been so different. The owner had been a little curmudgeonly but he was at least helpful and respectful. We were both disheartened by the egregious disparity in service that I received. I’ve heard about mechanics treating women differently, but this was the first time I had truly experienced it. I mean, it could have had nothing to do with my gender. He could have had issues with my personality. Although, I went out of my way to offset his cantankerous demeanor by being friendly and polite. And regardless, it serves business owners to treat their customers fairly and respectfully. So, bad form on his part, no matter his motivations.
The following weekend, my partner returned with me to the shop to follow-​up about getting the window fixed. Fun fact, the owner was much more receptive to helping my boyfriend than he was to helping me. They argued about whether fixing the window was possible and what it would cost to do so. (Hint: the mechanic expected it to cost hundreds, if not thousands). Then, one of the other shop mechanics came by and tweaked one small thing. Just like that, the window rolled up.
The owner’s assertion that the window frame was damaged beyond affordable repair was almost plausible until his associate fixed the issue immediately at no cost to us (the second star in this review is for that guy. I like him). Additionally, I just had the same window smashed and fixed at a different shop for a third of the price, and have had no issues rolling the window up. Oh, and it took the other shop two hours to fix the window and clean out all the broken glass from my car, highlighting how truly terrible my experience with Boyd’s had been.

Boyd’s is now my go-​to for repairs of any kind. My experience was so excellent, the license plate frame they gave me is staying on.
Bob and his team gave me a truly great deal on a wide array of repairs — repainted roof, replaced bumpers, belts and hood hinges, diagnosed and fixed electrical problems, they took it out to get the alignment adjusted, and more.
They were patient when I had to change up my schedule. They stuck to their quotes when the work was harder than expected. They detailed the car afterward. They were nice the entire time.
Thank you, Bob.

I’v been going to Boyd’s ever since AAA recommend him! At least 15 years.
The WORK is unprecedented, caring, fast response, go out of their way to help, the shop is clean, organized, and the job is always done right .
I’m soooo grateful BOB and his crew are there for me and you.
Vera K

Body work: I took my car to several places for a quote, and Boyd’s was the most competitive pricing.
Auto repair: My car needed some major repairs, as well as a basic tune up. They were very transparent about the costs of parts and labor, and even took the time to email me a written estimate since I was traveling and couldn’t talk by phone in detail. The prices were very reasonable.
They’re very accessible by phone and email, and I really appreciated that they made it so easy to get estimates for the body and auto repair work.

I highly recommend Boyd’s Auto Body & Repair. They are professional, courteous and their work is excellent.
I first went there five years ago for body work when someone hit my side mirror. They replaced it and painted it to match my paint exactly. Then they used the paint to touch up a couple of other spots on my car and washed/​detailed/​vacuumed out my car– all complimentary.
When I later needed mechanical repairs, I decided to try them just because they were close to my office. That was five years ago and I am still a customer. Bob, the owner, is a kind and honest man– exactly what one looks for in a mechanic! His prices are very reasonable, the shop is spotless, they stand behind their work and they will even drive you to work and pick you up when your car is ready. A+++

Boyd’s is awesome. Bob, the main guy, is very honest and consistent. He’s like an old school business man. If he gives me a quick verbal quote for work I need done, he always honors his word, even if it’s several months before I return to have the work done. He’s been willing to work with me in times of financial hardship. I’ve been to Boyd’s twice for body work, and he’s totally gone the extra mile, even fixing some nicks and scratches I didn’t ask him to, on the house. The repairs are top-​notch and have my car looking good as new.
The other thing I want to say is, nowadays an honest mechanic is worth his weight in gold. He doesn’t fix what ain’t broke, doesn’t say it’s broke if it ain’t, and always gives competitive pricing and excellent customer service. I’m a customer for life, as long as I live in the SF Bay Area!
Rock on, Boyd’s!