Countrywide Relocation, LLC

BY FAR THE ABSOLUTE WORST COMPANY EVER!!! Please read all of the reviews before deciding do work with them. If Countrywide Relocation offered to move my stuff across country for free, I would gladly refuse the offer. They are the definition of unprofessional. It was the most horrible and stressful experience of my life. The owner is an asshole, the woman is bipolar and they do not know how to run a business. They up charge everything at the move. Some of my stuff was damaged, and three months ago the claims company sent out my check to the moving company. Guess what? STILL HAVEN’T GOT IT! They are crooked people PLEASE DO NOT WORK WITH THEM!!! (They do not even deserve 1 star but Unilocal made me click 1 for the minimum).

First of all — I have read each and every review including ones filtered by Unilocal’s software and they seem genuine based on my very own sorry experience with Countrywide Relocation. I moved interstate (NJ to TX) This company & its employees have a very identifiable cheating pattern (now i know well the hard way):
I have structured the review in multiple stages of moving —
1) Sales — Cat Williams /​Lori Jennings continuously called me everyday for several weeks with unbelievably low estimates and that they are regulated by law so they will honor their «binding» estimates (Lie #1). Also i should have noted that they always quote in cubic ft (a red flag I ignored) and also did not come over for in-​home estimate.
2) Pickup — When they came to pick my stuff, suddenly the price doubled up (I was quoted around 3000 but they started asking for around 6000 AFTER loading truck) — I asked them to measure the volume. They refused. I asked them to weigh truck. They refused. Leo, the dispatch guy (and owner), started negotiating with me on price in lieu of skipping measurement.
3) Delivery — Never store in their warehouse. They will steal, lose or damage your stuff. I had items stored for a month. All my major stuff was either lost or broken. They lost a KING size mattress. Lost head board and foot board of twin beds, side rails of queen and broke the king bed! At-​least 8 more boxes with miscellaneous items were gone missing !!! The delivery guy wanted all money in cash before offloading — he looked very threatening and may have punched me if I argued more. They hire unskilled labor locally to offload and assemble the stuff who don’t know how to even use these tools. The assembly was all done incorrectly.
4) Followup & Claim — Now that my stuff is gone, Mr Leo & his staff is completely unreachable. I called using another phone line & the sales (Lori) picks and is nice initially — «Oh they forgot your stuff», «I know its here in the warehouse», «I will send it over in the next shipment to TX» …blah blah blah !! Never happened. And then they stopped answering calls. Kept following up over the next few weeks. They asked to file claim — seems like the «independent» claims company (
) they use doesn’t have a customer rep to talk on phone. They give a form to fill online and there is no claim number and no tracking and no customer representative on the given number. At each step they ask us to wait for a month. All we get is an ambiguous email that they have received «something». I finally got a shady letter of claim settlement for $ 68 (again no claim number no job number no reference to anything). Even if they go by weight (60 cents per pound), they lost/​damaged atleast 1000 lb of stuff (3 beds, king mattress, 8+ large boxes).
* AVOID being scammed, AVOID Countrywide Relocation — they have three addresses, please just lookout & DON’T use them.
80 Jefferson St Emerson, NJ 7 630
55 Triangle Blvd Carlstadt, NJ 7 072
195 Fern Street, Washington twp, NJ 7 676

Worst customer experience. Ever.
The prior negative reviews on Unilocal are not exaggerations from high-​maintenance customers. This was awful.
My stuff was delivered August 2.
If I hadn’t been doing inventory like a hawk, they would have overlooked the fact that they did not deliver one box of mementos and one very nice guitar.
The owner Leo promised a call about my stuff on August 12. There was no call on August 12. I called Leo almost daily until August 23 without a response. On August 23, I called using a different cell phone and, miraculously, I got an answer. «Your stuff is gone,» Leo told me. When I got upset, Leo the owner recommended that I «get a life.»
Is this normal for a moving company? Do I call the police? Or a regulator?
In retrospect, their initially charging me for 600 cubic feet for no more than 350 cubic feet of stuff seems comical and foreboding.
If anyone writes a positive review of this company, I suspect that he/​she is an employee.

One star, because Zero stars was not an option. Original quote for move $ 1874.00. Settled «flat fee» $ 2400.00. Had to battle to keep that. Then they lost or misdelivered two wardrobe boxes containing my tailored suits, kilt in custom woven tartan, and other clothes totaling over $ 2000, and damaged a mantle clock that was in my family since 1874!!! Now they aren’t returning calls. STAY AWAY FROM COUNTRYWIDE!!!

Great service and extremely timely service!
Very excellent and very quick assistance. I just shifted from N to M and it took less than one day for the whole apartment to be shifted. The movers came in on Wednesday and the complete shipping was provided and unloaded on Thursday morning hours.
A few guidelines I discovered from my move:
— Be very obvious on exactly how much stuff you have so you get an precise calculate. I came in below the lowest so that was less of a problem for me.
— Read the contract perfectly. If you predict a more time range from their car to your entrance, any extra actions, etc — just know you will be billed for it.
— Do your very best to source the truck parking identify right at the front side of your place, to assurance that they can move things in right from there. I didn’t do this and there wasn’t a extensive enough starting between truck right out front side so they had to recreation area a few vehicles down and that’s how I got billed additional.
The costs, the packaging and the managing — all was done very expertly and very fast! would highly recommend this relocation company who wants to make a fast, efficient and professional move.

First of all, thank you, all you Unilocalers who post such thorough reviews. I’m sure my move could have been even more disastrous than it was had I not learned up front about moving brokers.
There was one filtered review for this company that I wish was not filtered — my experience, right down to named individuals, was similar. Make sure you read the filtered reviews!
I have moved five times in my life, and this was easily the worst, most unprofessional experience I have ever had.
I also spoke with «David» initially, who quoted me an insane $ 7200 to move. I politely declined, saying they were $ 2000 higher than the next-​highest quote I got. Then the phone got handed to «Joseph» for the hard sell. My guard should have gone up, but by then I must have just been tired. Eventually he came down to a guaranteed «not to exceed» estimate of about $ 5300, matching the next-​highest quote I got. I got nonstop rambling about how they were honest and beware of brokers and it’ll be the greatest experience I’ll ever have etc etc etc. I swear I thought I did my due diligence… I wonder what I read instead?
He said they didn’t cheat people; they didn’t go by cubic volume, they went by weight. They’d load the truck, weigh it, and my price would be based on that. He told me not to worry, his estimate was so high there was no way I’d end up paying that much (ie, the $ 5300). OK, I’m 100% ashamed of myself and feel stunningly pathetic for having bought that, but I did. I pressed him repeatedly: this is it, right? NO other charges? NO other surprises? No, no, no, no, he swears (even in emails, which I have copies of). But when I went to sign the contract, it said that they were «not responsible for glass.» So I called him up and said «um, what about this? I have 4 glass coffee tables, a large mirror in my bedroom, and three mirrored panels in a piece of furniture,» and he said «oh, that’s OK, we’ll tell you how to pack it.» WTF? I said «actually, the way it gets packed is that YOU pack it, just like every other mover I had. Then he said they’d have to charge me for packing materials, how all the glass had to be wrapped and crated, and I said the other movers I used wrapped all the glass in blankets and taped them securely. He said they’d get fined by the DOT if they did that kind of thing and oh my god what kind of moving companies had I used before etc. He said he was unaware that I had any glass in my load, when just before I had given «David» an inventory right down to exact number of boxes and not only which pieces were glass, which ones had to be disassembled and wrapped. I kept ignoring the red flags…
He assured me that even with the extra packing charges, I’d still come way in under the weight estimate.
He said he’d be sending 8 or 9 men. 3 showed up, with a truck that fit half my belongings. 2 men unloaded it the next day, and scheduled me for the next day to load and deliver the rest of the house. Then they tried to delay it (now I’m dealing with «Leo»; I note on the BBB site that the owner of the company is a «Leo,» although he was introduced to me as the «scheduler» or «dispatcher»), until I pitched a serious fit.
I was charged for things Joseph said were included (piano fee, mattress fee, and they tried to charge me a credit card fee, which I simply refused to pay), there were 2 truckloads, nothing was weighed. Not everything they disassembled got reassembled, large pieces of furniture are still taped (I even have a chest of drawers wrapped and taped in one of their blankets), they left the first house a disaster and removed a piece of trim from the stairs, and didn’t even pack everything… two futon mattresses «didn’t fit on the truck.» And it was NOT their truck, as noted by the other reviewer, it was a Hertz-​Penske truck.
Arguably, I got all my stuff (as far as I can tell) and nothing is broken (as far as I can tell), and my experience isn’t as horrific as some of the others I’ve read on here, but PLEASE AVOID THIS COMPANY. They are fraudulent in their practices and staggeringly unethical in their behavior. I have reported them to the BBB and the DOT and filed a dispute charge with my bank. PLEASE DO YOUR DUE DILIGENCE AND HIRE A DECENT MOVER!
Best of luck to all of you; may none of you ever experience this kind of thing!