Sub Zero Repair by Certified Refrigeration

Received excellent service on my older model sub zero! Joe was very responsive and provided me with same day, weekend service. He rebuilt my entire subzero on the spot saving me from purchasing a new one. It’s been 7 months and it’s still working as good as new. Great, reliable and efficient service!

This is by far the best service experience I have had since we moved to New Jersey! Eric came out within a few hours of my service call, and was extremely helpful and informative. He let me know that he could do the work now, but that I could also still get the work done under warranty (new house, did not purchase the unit). The job would have to be done by a different company, of which he knew the name and contact info. He even stayed with me when I called the other people to make sure I was covered and seen by them the next day. You can be sure that this company will be doing quality work, and are a true service business. The best!!!

After a horrific experience with another company that left my subzero not functioning at all, I was blessed to have Joe show up and resolve the issue. He was incredibly prompt, professional and most importantly was very well versed in the operations of my refrigerator. I can’t recommend this company enough!

Excellent work — easy to deal with, easy to schedule, prompt, courteous, professional and patient. After a nightmare dealing with my home warranty service, I was able to call in my own sub zero repair and Joe was wonderful in working with the insurance company and fixing my compressor. Highly recommend this service and Joe as a technician.

Joe left my house a few hours ago, on a Saturday, after replacing a burnout fan in our 15+ year old sub-​zero fridge. Last year he came out and did extensive work on the same fridge. Both my requests for service were not only answered in the same day but he physically showed up and COMPLETED the work on same days! Pricing was reasonable and no surcharge for weekend calls.
A strong reminder why good small business men/​women deserve our patronage! Highly recommended!

I’m a member of the fan club, these ratings are warranted. Came home from huge food shop to find a warm SZ. Checked these reviews and gave them a call, hoping I’d get help in the next few days… Received a call back in less than 10 minutes and Joe was here 30 minutes later. I’m assuming he would need to order parts, the ice box is over 25 years old, but he had everything he needed to get us up and running. Refrigerator hasn’t been this cold or quiet in years!!! Joe went out of his way to fix extra issues even though it was late on a Saturday. Thank you thank you.

As good as it gets — Joe was fantastic! Called me back within 5 minutes of placing a call to the main number.
He walked me through the diagnosis of the problem over the phone.
Had my test a few switches — comes up with the fix — and says he will send me the part — no charge!
He also sent me a link online on how to replace the switch
It doesn’t get better than this !
Thanks guys!

Amazing prompt service.
Called at 730am and my sub zero freezer was operational by 3pm.
Very reasonable and courteous

Joe was extremely helpful and timely in solving my SubZero problem! Even better, he taught me how to check and problem-​solve the issue so that I could repair it myself! Can’t ask for better service than that!

Believe these five-​star reviews! I have used Joe, Eric and the crew for several years to service my late-​80s refrigerator. They are complete gentlemen. Prompt, polite and thorough. They have extensive knowledge of SubZero and always seem to have the parts we need, despite the age of our unit. We never think twice about calling Certified Refrigeration.

Joe knows SubZeros inside and out. In 2010 he saved my aging refrigerator when others told me it was beyond repair. Recently I needed help again and didn’t hesitate to call him. My phone calls are always promptly returned. John came out the day after I called to diagnose the problem and Joe came the following day and performed his magic. Both Joe and John are knowledgeable, professional, courteous and give quality service. They offer clear and honest explanations about the options for repair or replacement. I highly recommend Certified Refrigeration.

Quick service… honest…and got my 28 year old sub-​z up and running again at a reasonable cost.

An honest appliance repairman? It’s unheard of today, especially with SZ. These guys have been great thus far. I was unable to be home during the service call; but, the repairman called me and walked me through everything he was doing to my SZ. He even went above and beyond to check the functionality of all components, rather than just fixing what was broken. Glad to see there are still people who care about their quality of work. Highly recommended.

We could not have been more pleased with our service from this company. We had a tricky problem with our Sub Zero freezer in our Manhattan apartment and the very nice serviceman. John, kept at it until it was fixed. Joe, the owner, even called the next day to make sure it was OK. Our initial call was answered promptly and John appeared as scheduled, right on time. I wish all service companies were as reliable and congenial as this one,

Certified Refrigeration called back fast and had the parts readily available. I called four other places and Joe answered the call within minutes. It was a weekend and therefore difficult, so we did expect a high repair cost. It was higher than expected, but we wanted it done right then. Our Sub Zero freezer was warm and a lot of food would have been wasted. We needed an inverted board and fan motor, and no one seemed to have one but Joe. Once here, he also cleaned the condensers on both units.- for a fee, of course. It needed to be done and he already had the compressor compartment open. Glad he came, glad its fixed and we didn’t need to wait home on a weekday.

Joe returned my 1^st call within 5 min and set up an appt for same day to repair my non-​cooling 1991 frig. Told me to expect John between 11 – 3 and he would call beforehand, which he did at 2. Within 15 min John knew I needed a new coil sys, which I saw was half-​covered with ice, and a new thermostat. The condenser fan was wobbly. My ice maker (IM) hadn’t worked in yrs, as well as the lights. He wrote down a list of all repair items with the cost for each one. My choice for what I wanted done. I chose all and he was done in 2 hrs in a very calm, friendly and neat manner, answering all my questions. Later, I saw IM had not made any cubes so I planned to call the next AM. Joe beat me to it, calling at 8:20 to ask how the repair went. Told him I was happy except for IM. Said that he would send John back. An hr later John came, holding a new «sensor arm». How did he know that was the problem? A 10 min fix and it’s working!
How many companies make a follow-​up service phone call? I can’t say enough about the speed, efficiency and friendly service. A 5 Star company!

No one else even bothered to pick up their phones. It was the weekend but I assumed since it was a service business you would think the weekends would make them busy. The owner got back to me in five minutes and even tried to help me on the phone. They sent Eric, he was clean and normal. He replaced the fan and although it wasn’t the cheapest repair I have ever had I am glad I can actually rely on someone in the future.

Owner Joe, is prompt at returning phone calls and making appointments. Technician John was professional, smart, nice, tidy and got the repair job done. In 2010, technician Eric was the same. Great company, reliable, trustworthy.