Elm Floor

This company came in to do work in our town home in May 2015. A friend referred him based on work performed years ago. We had a number of problems:
1) They routinely failed to show up as promised for three weeks.
2) There are gaps everywhere. They created filth everywhere.
3) Above else, they did not know how to complete the stairs. They completed about six steps, and the hard wood was not only different coloring, but also different levels on each step. We called up the owner, Adam, who see asked to take a look and make an assessment. He showed up and texted us that he «didn’t know what we were talking about» and that the steps, to him, looked good. We fired him at that point and then he removed materials from our home — between $ 500-​$ 1000 — that we paid for.
This is an unprofessional and unethical company. We will never hire them again.

Two things make this a bad company to deal with. One is that they do terrible work. The other is that when faced with that terrible work, the owner, Adam, sees no problem and defends it. What were the problems? Well…
The first floor they were to install was of the pre– finished variety. About a quarter way thru the job we stopped them because it was chipped and the edges were shredded. No photos cuz they tore it out after claiming the materials were the problem.
Then they installed red oak that they would finish. Oh, they finished it. When I rolled out the fridge, the wheels of it were stuck in pools of varnish. The floor under the stove can’t be washed without tearing the rag that catches on shards of torn wood. In places there are gaps you can fit a dime’s edge in, and in other places the boards are too tight and popped up. Of course, all of this makes it harder to keep the floor clean.
They also did some trim work. In the corner of the baseboard, I kid you not when I tell you the miter leaves a gap of a quarter inch.
Perhaps worst is that when I showed the problems to owner Adam, he DEFENDED the work. «Nobody is going to see under the appliances.»
This work was done in 2011 and I’ve been stewing ever since. Absolutely terrible. Hard to imagine worse. So, at last I’ve said it! Careful not to confuse them with other, possibly reputable companies as the name «Elm» is quite common. Make sure to look at the photos, and DO NOT do business with these folks.