Westchester Mazda

Someone must have talked with these guys.
I say that because this was my second go-​round with Westchester Mazda; the first time wasn’t great, but it’s the closest and most convenient. And I believe in second chances.
So here it goes…
First of all and most importantly, my car feels so much better to drive, so I’m hoping that means that the actual auto service was great; but Customer Service is what we’re talking about most of the time, and this review is no exception.
Be ready for Charlene’s brusque but loving manner, which is more endearing when you expect it. I was put off by it the first time, but more so remember her strong empathy on return, after ten days without my car… She knows what it does to you when you are without your car… she knows her stuff, and these are the important things.
The Charlene greeting and her ‘auto triage’ was followed by Louis the porter whisking me off in a personal shuttle to work (read: they had no more loaner cars but got me where I needed to go. And picked me up).
Ralph the service manager was in touch several times during the day regarding service; he was consistently apologetic about the lack of loaner cars and assured me that Louis would meet me again at the end of the day. He appeared straightforward about what needed to be done in that much of the work was under warranty; additionally, there was some wear due to a defective Mazda part, so they replaced that free of charge! Whaaaaat?
Ralph even advised me about a coupon on their website, which saved me even more on my NYS inspection!!!
Holy Crap! A Dealer Service Center that SAVES you money!!!
I vote yes. Go there.

This review is for the service center only.
The service center is NOT open on Saturdays– who wants to take time for work? They will drive you to the train if it’s before 9AM, however, you won’t get a ride back. They also do NOT have lock out service. also, you must have car trouble in advance as they can’t squeeze any emergencies in. also, do not get towed here on weekends as they are not open. Facility waiting area is tiny. No comfortable place to sit

Just bought a new Mazda 6 from Mazda in elmsford ny. Let me start by thanking my sales rep Ben Ehrlich for the most satisfying and productive experience working with one of the most valuable and dedicated employees. I was recommended to Ben from a friend in which he too bought a Mazda 6. Ben did all the leg work explained everything from the start to the end. Ben was always pleasant, caring and extremely professional. He truly sets the stage for Mazda, which is very important for a business to succeed. Every company needs a Ben Ehrlich he was a pleasure to work with!
On a personal, note Ben is down to earth and very personable. A real «people person». He is a true asset to Mazda. I would be extremely happy to be a reference for Ben. Thank you so much for this wonderful experience.

(This review is purely for the Service Center) Absolutely terrible customer service! After Westchester Mazda performed work on my car totaling thousands of dollars, they refused to reimburse me for a nominal rental car fee after repeated misrepresentations by individuals in the service center that I would not be charged for same. Numerous emails and calls later to several members of Westchester Mazda went unanswered. What a terrible way to treat people. A customer brings over thousands of dollars of business to you and you cannot reimburse him for a petty fee which you repeatedly said you would? The fact that they continue to ignore my repeated communications speaks volumes… avoid this place at all costs.

Don’t ever go to this place. They pretend to have a better price and utilize all tricks to try to get you on a worse deal. They lied about a lot of information and altered their price several times. Mazda is a good car. What a pity that they have a dealer like this!