Pep Boys

Needed a new car battery came in on a Sunday morning. There was a wait because there was a few people in front of me when I got there I got there about 9:10 it opens at 9 on Sundays. The guy at the service counter said that they’re always busy on Sunday mornings. Service was okay. They have a waiting area with a TV. The staff were helpful I didn’t have any problems with their demeanors. I spoke to the mechanic that changed the battery in my car and he recommended also that I should fill up my power steering fluid which was helpful I’m glad he told me that. The gentleman at the parts counter seem to be very knowledgeable. I would recommend this establishment for all your car needs. Oh by the way I was finished at 10:15 considering it was pretty busy that’s not too bad.

I would give them 0 stars! I bought my car in for an oil change… I came out with a oil spill. They completely ruined my new car. I’m suing, reporting this business to BBB and pepboys corporate. Plain and simple, these mechanics don’t know what they are doing!!!

I came here to get a tail light and head light fixed. They give me the bulbs and charge me for the labor which was ok. The price was decent. I give the guy my number to call back and we calls me back with so much crap. He said oh my back breaks are bad and something was leaking in my car. Horrible! I just got my breaks done last month! They just wanna steal my money! I will never come back here and they need to learn how to not rip off their customers. I already called corporate and have a case with them. I WILL NEVER RETURN.

Complete Rip Off. Dishonest. Went here for my inspection and got a call later in the day that I needed about $ 700 dollars worth of work to pass inspection. 95% of what they «suggested» to fix was hogwash. Aside from that, the staff at this location are unfriendly and stare at you awkwardly… without offering to help or ask if you need help. ZERO STARS.

My battery died and the GM and an installer came out and swapped the battery for me. This is what I call a 5 Star Rating! I couldn’t ask for better customer service. I’m a loyal customer and this is why I consider you better than any other competition. Keep up the great job, Elmont Pep Boys! The leadership from the District Management is great. These guys care about the business and treat it as if it’s their own. Pep Boys, you should be proud of your team; you have hard working and great management.

The customer service at this location is the best I have ever encountered. Last week I came in to buy a car seat cover and the service manager Sherwin helped me with the best selection recommended for my Pathfinder.
Today I brought it in for a diagnostic since the check engine soon light came on. Nirwan took the time to explain how the diagnostic works and set some realistic expectations about completion time and costs.
Carlette and all the staff are so pleasant. For a 8am opening I was pleased to be greeted with love and laughter. Looking forward to picking up my car soon.

Came in this morning to get my car battery tested. At first it didn’t seem like no one was there to help me but I spoke to soon. Store manager: Raulins came to my rescue. He was very attentive and knowledgeable. Haven’t seen this in a while: where a manager does the job as a sales associate and is calm and collective! Need more people like him in middle management in any company. From service to register, Raulins was there every step of the way to guide me through a smooth transition!
I will be coming here in the future to service any of my cars and will let my friends and family know!

I wish I could give zero stars! Horrible horrible serve. Will never come here again! Staff was rude and made me wait 3 hours for a tire change!

LOOTERS PARADISE! Come any morning right when it opens and there is ONLY 1 person working with all the waiting customers. I’ve seen more than once people in the back just stuffing their bags and pockets with things and walking out. Some of these guys are regular weekend warriors. LOL. This place and the staff is a joke.

The service here has been decent. I never had problems with NYS inspections. Sometimes it takes a while for service to finish but at least I haven’t had problems so far.

I don’t write review until it’s too much. Last week I went for a car inspection at PepBoys in Elmont, NY and failed the result and then the front desk guy named Nirwan told me that the result was failed due to not enough mileage after battery death, so I need to drive more than 50 miles. He also said to me that next time if I come for the inspection again, they will charge me only $ 10 but If I could come there same day after 50 miles drive, they will not charge anything. I said if that’s happened, there should be free of cost in next time since last year I didn’t need to pay in same condition in one of the Auto Shop in queens, NY. But he said I need to pay $ 10 there for the inspection again for the failed result. Then I though it might be different rule in different auto shop and agreed with $ 10 next time pay and paid full inspection amount of $ 37 that time.
But today when I went to PepBoys for the inspection again, Nirwan told me that I need to pay $ 27. I argued that last time he said only $ 10. But he said he never told $ 10. Again I said he even told if same day inspection for the failed result will be the free of cost if there is enough mileage drove (he said more than 50miles). Again he said he never told. I said he was lying but he said no. I argued what I could but he never agree with $ 10 then came back without inspection. I even said that for the (27 – 10)=$ 15, Pep Boys will lose one customer who is spending in auto service to Pep Boys at least two times a year. But never listened by Nirwan. And I just did my inspection in another AutoShop. Now I just want to say Bye Bye PepBoys

Horrible slow service, don’t ever come here for service F minus and that’s being nice. Smh!!!

Service just keeps getting better. Sharvanie is whom you need to ask for in here. She is professional, polite and caters to your needs.

Francis in the parts department should be running the place. Other than him, it’s hit-​or-​miss at best. They’ve done my oil changes a couple of times, but they left a mess under my hood this week — spilled oil all over my engine cover and then apparently decided not to clean it up. No funnels in the service bay? If they can’t do an oil change properly, I’m not trusting them with anything more complicated. I’ve been in a few times to buy windshield wipers, washer fluid, etc, and I’ve never waited less than 5 minutes for a cashier to come up to the register and check me out, even after being paged by the service department. One girl always acts like she’s doing me a favor by walking to the register. Parts department: 3 stars (5 for Francis). The rest of the place: 1 star.

Went in and was helped by Vijay and Chris. Got a fair deal & they answered all my questions without a problem. Also my tech Andrew was very helpful with checking my rotors for me. They were a very friendly team, very happy I chose this location.

I went in with a slow leak in my tire– turned out to be a nail. It took almost an hour to fix after they had said 20 minutes but they fixed it for free! Very nice employees too.

I haven’t had a problem with them. always take my car in right away, even without an appointment. the wait time is reasonable. price is around market value at other places as well so you know you’re not getting robbed. Although free would be better, I can’t complain. I’ve only experienced good service here. so far I’ve had tires mounted, oil change, and a rotation. It’s my second time coming there.
I had crappy service and liars at the other pepboys in bayside. That one should be avoided at all costs.

Came here when a tire was going flat. Decided whilst I was here to get all four done.
My mistake!
«technician» damaged car when tires were being replaced my name was taken down by employee and was told manager would call me. Whether or not he was given message was debatable, but be assured I wasn’t called.
While still waiting for manager to call, noticed car wobbled at medium speed. Brought car to dealership where I was told:
1) they had done a lousy job of balancing tires. None was done right.
2) wheel alignment wasn’t done-​or was done poorly.
After the dealership fixed what Pep boys had already screwed up, I was out another 350.
Do yourself a favour: Avoid this place at ALL COSTS. a car us supposed to come back better than when you leave it there, not worse.
Oh, and I’m still leaving messages for the manager.

Stay away form this place. Horrible service and shady mechanics

So I decided to give them a 2^nd chance (dumb mistake). I had a nail puncture my tire resulting in a flat. I took the tire off, found the nail, and brought them the tire thinking they would just plug it and be done. 45 minutes later they say they found another nail, and due to the «angle» of that nail, they couldn’t fix it and proceeded to sell me a new tire. I decided to get a second opinion and brought it to a mechanic at a random gas station nearby. The mechanic submerged the tire in water and determined only one nail (the one I found) punctured the tire — between the diagnosis, removing the nail, plugging it, and mounting the wheel, it took him 20 minutes and cost me $ 10. I gave him a $ 10 tip on top.
In summary:
Pepboys — 45 minutes, only a visual diagnosis, refusal to fix, and a sales pitch for a $ 90 tire
Random mechanic — 20 minutes, full diagnosis, fix, $ 10 cost, and restoration of my faith in mechanics that don’t work for pepboys