Terry’s Appliance Service

I would highly recommend Terry’s Appliance for appliance repairs. Our dryer was not working properly and I called on Monday morning and they were out as promised by the afternoon. While he was here I asked if he could repair my ice maker and he was able to fix that as well. The cost was reasonable and he fixed both the dryer and ice maker quickly!

My refrigerator was not cooling and I checked the Chicago Consumer Checkbook for a repair company in my area. Terry’s was listed as having a good price and service. However, I was disappointed with their customer service. Rich was supposed to come between 1 – 3. He didn’t call me until 3:15 to say that he was running late. I also called their office two times and left a message. I never received a call back. His excuse was that he lost track of time at his other job. As to why no one answered the phone, he said that his wife was at a card game and his son goes to another job. That’s poor business etiquette.
I asked him to give me a 5% discount for the inconvenience since I had to take time off of work. He said that he wouldn’t do it. When you don’t show up to a job at the expected time and are full of excuses about why no one answered the phone at your office, then you should do something as a curtesy to your client. I wound’t use this service again.