Suzuki of Elmhurst

NEVER EVER BUY A CAR FROM HERE. I wouldn’t buy a car from here if my life depended on it. This dealership and all of it’s employees are complete trash. They sold me a lemon.
This is hand’s down the worst experience I have ever had with a car dealership and it just keeps getting worse.
When I went to buy the car the service was average, they were tools about the price, but they had the car that I really had my heart set on so I let this go. Almost immediately I began to regret this.
First of all was the car keys, when I bought the car they couldn’t find the 2^nd set. I had already written the check and they were very disinterested in helping me beyond that point, including giving me the 2^nd set of keys and the remote that the ad promised. They recently informed me that they found the key and would be sending it. A few days later I received an empty envelope with a tear in the side. I guess they thought that sending a car key in a paper envelope via US mail is preferable to FED-​EX because it saved them money. Well, because of them I don’t know where one of the keys to my car is and I had to spend $ 150 to get an extra set made at a ford dealership. They are selfish and couldn’t care less about the customer.
The second place they screwed me was on the license plates. When I bought the car their computer system wasn’t working because an employee there had left it on overnight, and the manager said that when they do that it the system crashes. Instead of getting my plates at the dealership, when I should have, they issued me temp plates. Apparently they thought this was enough because when I called 3 months later to check on the status of my title and plates they hadn’t filed them yet. The title I have lists the date of purchase as a date 3 months after they cashed my check. This is because they didn’t file for the title when they should have and had to LIE to the state of Illinois in order to be permitted to file the paperwork.
Then there’s all the mechanical issues. They sold me a lemon. As soon as I got home from the dealership my car had trouble starting. I took it to auto-​zone to have the battery checked and sure enough the battery needed to be replaced. The technician at auto-​zone told me that there is no way they started the car at the lot without jump-​starting it. The new batter cost me $ 90. Another mechanical issue I had was the brakes. When test driving the car the brakes were grinding, I made them check the brakes and their mechanic said that the brakes were fine and the sound was only because it hadn’t been driven in a while. Well their mechanic lied *gasp*. The grinding sound never really subsided and this past weekend I started having trouble getting the car to stop. I took it into the shop today and the whole brake system needs to be rebuilt. The owner of the shop I took it to said that there is no way that their mechanic didn’t realize how bad the brakes were if he really did look at them. The brake rebuild is costing me $ 750, a small price to pay considering what could have happened had the brakes failed and I got hurt. These assholes put making a sale before my safety.
This is the most typical used-​car operation. They are a shit dealership with incompetent employees and are only looking to make a buck. I wouldn’t buy a car here again if my life depended on it. They put making money ahead of my safety and their reputation. As a result I want to do everything I can to make sure their reputation suffers. They have cost me an additional $ 1000 in the first 6 months of ownership and could have cost me much more.
Sorry to my fellow Unilocalers for the colorful language but I don’t want anyone to make the same mistake I did. If I could give them –1000 stars for every dollar they have cost me I would.

Suzuki are nice cars for the money that have a good warranty — just dont take them here for service.
The service department at this location is horrible. they never respond to phone calls, emails and have actually made my car worse to drive after every visit (replaced radio, cracked dashboard; screwed up timing belt, ended up breaking catalytic converter; replaced catalytic converter, broke o2 sensor)…
this dealership has made me never want to buy a suzuki again. I recommend, if you’re looking for a vehicle, that you go elsewhere.