Q-Care Affordable Medical Care

Courteous, clean and comfortable. That’s how I feel overall about this practice. The receptionists and doctor are all competent and thorough. I loved my first visit with my little one. I’m happy to say we found a pediatrics to stick with.

I’m glad I found Q-​Care. It’s convenient and close to home. Dr. Kevin Charlotten is professional, answered all of my many questions and I didn’t feel rushed at all during my check-​up. The waiting room is spacious and exam rooms are clean. They have an online patient portal where you can review your lab work, send messages to the doctor, and refill prescriptions. The nurses and ladies at the front desk can be hit or miss with the customer service.

We have had many unfortunate doctor experiences where we felt like our experiences as parents and developmental issues with our kids were brushed aside. Dr. Charlotten has been a breath of fresh air. He is attentive and super smart. He is thorough and approachable. I love the fact that when we come with our kids his first move is to engage in conversation about them and ask questions to them rather than us. He takes their whole history into consideration and follows up in a timely manner. What a find!

I have very mix feelings about this place. I come here since I see Dr. charlotte and he is amazing. He always asks a lot of questions probably more than he needs to but that only shows that he cares and wants to really know what’s going on with your body.
Now lets talk about the office, is it really hard to find employees that are nice? Every time I have called to make an appointment they are rude and always wants to give you an appointment in like 3 weeks, if I needed a doctor in 3 weeks then why would I be calling now?
if the doctor has a lot of patients maybe he shouldn’t be taking new ones.
Most not all of the girls that work there have an attitude which bugs me like I’m here because I’m sick and don’t really need to deal with your attitude, they should treat their patients better.

This is third doctor for my 11month old son Doctor is very nice person and very professional I have no complains only problem I have making a appointment is a hassle staff does need to improve their attitude maybe little smiles to their faces…

I literally spent less than 30 seconds in the office. The place is clean and organized. However, the staff weren’t welcoming nor willing to offer any help. It seems as if they are not willing to accept any new patients and will only accept appointments, not walk-​ins, which is understandable. When I tried to sign up for a future appointment, they simply said the doctor would be on vacation for the next 1 – 3 months. No other health options were given. I only wish I had more positive things to say to correlate with my short period of time there as there weren’t many options of help given.

Knowledgeable Dr and has been very good and caring toward my mother, however dealing with his receptionists is an absolute pain and it is a hassle getting an appointment to see him even just to get blood test results. There is always at least a week or two wait, there has to be a better way

Just wanted to give a follow up review to express how great everyone is here. Dr. Charlotten is a great doctor and we love his staff. Had a couple of last minute emergencies this month and they were always accommodating and helpful.

This is a real nice and clean clinic so therefore I’m giving it a 5* I’m very picky when it comes to good service and clean environment and I was extremely pleased with both here. The doctor and staff were nice and the wait time was about 30 mins or more but overall I would definitely recommend this clinic.

Okay so let me start by saying that this clinic has the bitchiest receptionist or Assistant whatever! Bec I was feeling very sick I came to seek urgent care but bec I wasn’t a patient of this clinic, the bitchy receptionist just simply said you’re not our patient and we go by appointment and turned away! I wanted to set an appointment but I left the building! The bitchy assistant just made me feel worst! Agh! She could at least explain nicely! I wish she gets fired! She’s every patient’s worst nightmare! I am not coming back!

I really don’t trust doctors, and I only go to them once a year, or if I think there is something really wrong, like blood leaking out of my ears or something, which never happened by the way. However, it was time for my annual check-​up, and I now have my own insurance which I pay, so on a recommendation from a friend, I seeked out Dr. Charlotten. The office is right in my alley. Plus, the last doctor I had was pretty terrible. 2 hours waits, and he rushed all the time. He didn’t even have time to hear me out. So I was glad to be seeing Dr. Charlotten.
The staff is very friendly, and on my first visit, the receptionist explained when I need to pay, and when I don’t. I was very surprised that on a follow-​up for the blood results, I did not have to pay co-​pay! The office is really cozy and inviting, which makes everyone feel more at ease.
And Dr. Charlotten was really great! He really takes his time with you, and is super thorough. He asks you all the right questions, and I never felt intimidated or anything when I was telling him my problems. He is very patient and tries his best to understand you and gives solutions to your ailments. He gives the necessary tests. For example, he noticed that my sister’s tonsils were a bit inflammed, so he ran some allergy tests, and it turns out that my sister is allergic to cockroaches! Which is pretty funny, but sucks for her, cause those buggers are everywhere.
Dr. Charlotten is definitely the most thorough doctor that I have ever had. I just hope he does not get too popular, for I will have to wait longer to see him the next time.

I have been to several doctors in my 24 years and none of the doctors I have been to can compare to the level of care in this office. I came on the recommendation of my sister and originally, I had an appointment with the Physician’s Assistant, whom she told me to avoid at all costs.
I switched PCPs in December and went to this Doctor after having several bad experiences with doctors in 2012, and boy was it different. As soon as I walked in, the staff treated me as if they knew me already. Dr. Charlotten’s bedside manner was AMAZING; this was the first time I was speaking to him and he made it easy for me to speak to him. I have never had a doctor who just sits down and listens to me until I met him.
He didn’t run any tests that I did not need, and explained his reasoning for everything. Sometimes, I have been to doctors and felt like they didn’t really know what they were doing… I did not have that here. I thoroughly enjoyed my doctor’s visit & was pleasantly surprised that there was no co-​pay to pick up results. Overall, awesome.

I love Dr. Charlotten — even if I am ever not insured, I’ll be sure to visit this office. I’ve had a plethora of doctor’s office visits, and he is by far the most thorough doctor I’ve visited. I’ve been seeing him since 2010, and I’ve seen all of the practitioners in the office — Dina Louie and Amy Ma, included. I try to avoid the physician’s assistant and nurse practitioner, in part because I don’t think they’re as holistic as the doctor. Dr. Charlotten is an incredibly compassionate doctor, and I knew I would become a regular after I came a second time and he already knew my name. I used to avoid doctors like the plague, because they were dismissive and rude. Dr. Charlotten is not like that. If I have to be completely honest, I chose Dr. Charlotten because he went to Stanford Medical School and Cornell undergrad. (Yes, I am a bit shallow.) It wasn’t his ivy pedigree or Stanford degree that made him the excellent doctor he is, though. If you’re coming for the first time, I can not emphasize how important it is to make sure you see THE DOCTOR! The Nurse Practioner (Amy Ma) is decent, but nobody can even remotely compare to Dr. Charlotten. Avoid the P.A. at all costs — I had a UTI and instead of giving me medicine for it, she asked me to get a urine sample again in two weeks, so instead, I saw another doctor who would actually treat me.
Dr. Charlotten sits with you and addresses all of your most pressing concerns, and he attempts to treat you like an equal. He explains every aspect of every test he does, and he offers excellent advice about what might or might not be appropriate for you. As a woman, I am infinitely more comfortable with female doctors — but Dr. Charlotten is much more calming than any of the many female doctors I have visited for different reasons (gynecologists, etc). He’s an incredible gem in a neighborhood that is often stigmatized for being home to Elmhurst Hospital. I was apprehensive at first because of what I’d heard about doctors in the Elmhurst Hospital area, but he is nothing like the other doctors.
It has gotten busier since I registered in 2010, but it doesn’t mean they don’t still offer the same incredible service.
I am young and liberal and noticed right away that the office was welcoming to «all genders,» as even the registration form offers transgender as an option for gender identification, with room for explanation. So for anyone looking for a welcoming, accepting doctor in Queens — I’m sure this is the office for you! He also offers discounts to *pre-​documented* immigrants and college students, as well as to the uninsured. He is truly considerate of the situations in the community he serves.

Still like the place, but avoid the Physician Assistant. She’s horrible and if I have to see her again, I’ll leave and come back when I can see the Dr.

Wow! This was one of the BEST medical experiences I have ever had, no joke. And this is coming from an uninsured individual.
I had to get some blood work done, and it had to be through a doctor, which meant I couldn’t just hop the border to a CT blood lab. So, I searched for affordable options that wouldn’t take all day. I saw Q-​Care here on Unilocal and noticed they offered a discount voucher, so I scheduled an appointment. The receptionist was very helpful and friendly over the phone. I was trying to verify if the follow-​up for the results was included in the price, but I was beating around the bush out of fear of sounding like a cheapskate. The receptionist read my mind, cut to the chase, and told me «don’t worry, the follow-​up is included». Already I was feeling at ease with this place.
The office was very, VERY clean, had plenty of seating, magazines, TV, the usual. The check-​in procedure was fast and easy. I was seen quickly by a nurse who took my stats, then I waited a few more minutes before Dr. Charlotten called me.
This man is one of the nicest doctors I have ever visited. He sat down with me, listened well, and was informative and non-​judgmental. You would be lucky to get this much attention anywhere, let alone at an urgent care clinic. He showed me the list of blood tests and broke it down to get me the most bang-​for-​my-​buck (BTW, the prices for the lab tests were cheaper than the labs in CT). My results and the doctor’s note needed to be faxed elsewhere, and Dr. C was very accommodating with this. The entire appointment took little over an hour, yet never felt rushed!
The lab work was basic, so it only took a day, and Dr. C confirmed everything over the phone with me two days after my appointment, just as he said he would. He was going on vacation the next day, so he took care of everything — the fax, the postage — before that. I received my copy in the mail later that week.
Pardon the thorough review here, but since health care can be so hit-​or-​miss, I figured I’d detail what made this encounter so satisfactory. I highly recommend Q-​Care and Dr. Charlotten!

Great staff, great location, great office and great doctor! Usually the offices near Elmhurst Hospital aren’t the nicest or well kept. Q-​care, however, is sparkling clean, with all new appointments and features. The staff is very friendly, and is bilingual in American and Spanish. Dr Charlotten is a very kind an caring physician, whom takes his time with his patients and is very thorough. He is fluent is American and Spanish and participates with almost all of the major insurers.

What I like about this office is the fact that I can be seen at the same time as my 6 years old son. Being a working mom that save me a lot of time. I am also happy about the hours of operation since the office opens till pretty late on most days. They are also open on Saturdays which is a plus. The doctor got good bedside manner, very patience with my child and took his time to explain things in details to us. I was able to be seem on the same day. They tried their best to squeeze you into their schedule when need to. I also find the office to be very clean and roomy. I am very happy with them