JCPenney

I really like JCPenney but the customer service at this location leaves much to be desired. Went in today to buy a suitcase towards evening time so the store was pretty quiet. Browsed the suitcase section but didn’t see the brand I needed. So I went to the customer service area and asked one person if they had Travel Pros. The man looked at me like I had 5 heads. The woman knew what I was talking about and said yes we do they’re around the corner. I told her I looked pretty thoroughly but didn’t see them. She directed me where I just was and said oh we have them. So I walk back to the section (alone) thinking I must just be blind or stupid.
Well guess what? Still no Travel Pros. I see a sales associate walking near me and ask her where they are. She said she doesn’t work in this section but she was nice enough to go to customer service and ask them where they were. So she goes back to where I just was, asks where the bags are and the woman working in CUSTOMER SERVICE (hence the name) still won’t walk the 50 feet to the bags and tells this sales associate to help me. The sales associate couldn’t find them either.
So at this point I’m finished. I went to Macy’s and got the bag I needed. There were zero customers there and even the sales associate said it’s the customer service’s woman’s job to walk over and help me. So not only did she not know they were clearly out of Travel Pro bags, she didn’t do her job. And if they did indeed have them, then Macy’s got the business instead. Oh and on my way out I passed the man who looked at me like I had 5 heads and he didn’t even ask if I found everything I was looking for. They do not care about their customers.

I accompanied my bestie because she wanted to grab a quick gift for her Staff Christmas Party. She picked the worst day to go shopping for Christmas gifts. This place was mobbed with customers, returns, & bad a** whining children.
The lines were atrocious. There were 18 people waiting in a single file to be called over to checkout. There were only two registers open. I was starved. I didn’t want to be there. I had a funky attitude. I wanted to be in & out. The cashiers were moving slowly & the customers weren’t any better.
I’m the type of shopper that has my card, coupons & merchandise readily available once I head to checkout. It’s not a game. You would think that more registers would open up to move the line along but no one showed up. No one showed up until «we» (the 15^th customer) headed to checkout.
Although we were leaving that made me so infuriated. Their help was obviously not needed anymore. Where were the cashiers when we were standing in a single file as if we had a practice fire drill going on.

The JC Penny located in the Queens Center Mall. Decent sized, with a pretty good selection of items. They do keep the place pretty neat.

eh. I don’t know if I’ll ever come back again. Their selection isn’t that great, and their customer service takes forever. I stood in line that said «customer service» for a good 10 minutes to pick up a package, to be told that it’s the other line that I was previously standing on for another 10 minutes. Overall, put some bulletins around with directions please!!!

Very organized, good sales, and friendly employees. I’ve never had an issue shopping here. After Macy’s this is my go to if I don’t feel like spending too much time or money at the mall. I really like there partnership line with Mango! They have so really cute pieces.

Not for nothing I do have an iPhone but don’t badger me when I’m obviously busy planning things shopping along side my mom. What’s the deal with needing the damn coupon code from the mobile web site. My mom still owns a flip phone so because she does she doesn’t get that 15% I mean that’s so stupid. I was trying to plan where to meet some one for my sons day for his gift since today’s his 16^th bday and this lady ringing my mom up was telling me to open it up. So I tried and it wouldn’t work and then she kept saying no it had to say jcp so I walked out before I could curse her butt out. You’re doing your customers a disservice by relying on the mobile coupon!

Yesterday I went shopping at JC Penney in queens center mall I had the best help from 2 sales associates at this location. I have to mention Mark in the curtain dept and Bis in the linen dept they were outstanding they explained different options in the merchandise and showed me different styles. Also after many years of shopping at JC Penney I was informed yesterday by Mark that I can ordering curtains at jcp .com in the length I needed 72 inches instead of purchasing 84 inches and having them hemmed to. 72 inches saving me a great deal of money. Thank you thank you for a great shopping experience!

The returns policy stinks:
1. The cashiers say about 45 days returns policy even though it is not true for everything — check their web site;
2. The manager tries to give you less even though they have a receipt.

I’ve always liked JCP and I admit, I liked them more when they hired Ellen as a spoke person. This location is well maintained and the staff are not too pushy. They are always helpful to me and keep the floors very orderly.

Great prices and helpful staff. I had to leave out of this store before I went broke lol.
The store was very clean and organized and had great selections.

The review is intended for the Customer Service Furniture at 1−800−442−7902, just for people to know specifics. I purchased a very nice bed from JCP and it was delivered on July 10^th, 2012. First, my husband was told that he needed to move the mattress before the delivery person would do anything. So he did as the individuals waited in our bedroom. Second, as the individuals were unloading the bed to assemble it, they realized that they did not have screws. So they left the bed spread out in our bedroom, and stated that some one would come back the next to assemble it. Thus, we had no bed to sleep on for one night. My husband was told by the JCP Customer Service that assembly would take place on the 11^th and for the inconvenience we would receive 50 $ JCP gift card. The 11^th came and the assembly person arrived and had screws for the parts of the bed, but not the slacks that hold the box spring/​mattress. The assembly person and customer services stated that we could purchase the screws and do it ourselves… but doesn’t this negate the warranty??? Also, we wanted the bed to be assembled as a traditional style bed, not a platform bed, since we have a box spring that was recently purchased less than a year ago. So, after speaking with Customer Service for the second day regarding the slacks and assembly, they order another bed so that it can be assembled currently, apparently the foot board needed to be replaced. So 3 days later, we have another delivery, and we explain to this new person what we wanted. The third delivery person/​assembly person states that if we wanted the draws for the bed, which we did, then we would need to have bed assembled as a platform bed in order for there to be room under the bed, which made complete sense. I did asked the person if he had screws for the slacks and he stated he did and him and his partner were kind enough to remove the box spring and mattress to screw down the slacks put the bed back together. What was interesting in all of this is when the third delivery person called Customer Service and attempted to explain the issue, the Customer Service person was rude to him. In fact, I had to get on the phone to explain the situation, that it was impossible for the bed to be assembled the way I had asked in the store. Given, it was my slight error with misunderstanding the assembly, but I expected the Customer Service and the store to know this little bit of information and not give us the run around. In addition we still have not received the gift card, although we were told it would take 10 – 14 days to be sent to use. I called today, which streams me, and was told that there was nothing in the system regarding the gift card for inconvenience and this Customer Service person stated she placed the request in the system today. Will I purchase something from JCP again, I am not sure. If I do, I will make darn sure I cannot find my items any where else.

This JC Penny sits inside Queens Center Mall.
Shopping on St. Patrick’s Day 2012 with a party of two was a grinding chore. With insufficient designer brand names, the choice is very limited for fashion and style very dated 1980s era. The clothing fits the faces of a historical relic FOSSILS unearth to the 2012 surface. Blah to the bone as it suits the older woman.

I love JcPenney. Especially since they always have a sale.
I went to a few stores last night doing some last minute shopping for my trip (tomorrow) and this was the only store where I found things quickly. I walked over to the sale section and they have sooo many nice shirts for around $ 5-​$ 12. You can’t go wrong with that. The staff is friendlier than I thought. security guards at entrance/​exit greet you and say goodnight. And if anyone knows the cashier who works on the 2^nd floor (Charlotte) you know she is very chatty, and very friendly.
This location is definitely easier to navigate than the one in Manhattan Mall.

I read a rather disturbing story about this JcPenney not long ago. Apparently, a shopper was illegally detailed and had her personal property confiscated by a security guard. The item confiscated was NOT something sold at JcPenney. Since reading of this incident, I refuse to give money to this location though will patronize other locations or go to the website.
That being said, it’s a JcPenney. It’s definitely more spacious and has a better selection than the one in Manhattan. I have also never personally experienced rudeness here. This particular location is clean enough and well organized.
For true selection, I have found that suburban locations tend to be better.
Had I not heard about that ugly & completely illegal incident, I could give this location 3 stars but since I abhor illegal actions and would not react kindly to it myself, I have to knock off a star.