HSBC Bank USA N.A.

I feel so fortunate that this HSBC retail operations has not been dissolved. I grew up in The Hurst and still frequent this neighborhood for food and drinks with old friends. I made two deposits and one withdrawal at this branch as a 20+ year customer so I cannot write a fair review on service but to be honest to the public. I am very unimpressed with the customer service on Queens Blvd across from Georgia Dinner and the staff from the Flushing branch have limited English based on how my questions were answered.

This is a review for the bank tellers more than anything. I’m a HSBC Premier customer yet each time I’ve been there (which isn’t often), it seems like the Premier lane never has a dedicated teller. There’s a huge line for the regular customers and only 1 or 2 tellers at most. Very inefficient if you ask me. Whoever is running this place needs to have a better system in place where there’s more scheduled tellers working during peak hours. Not only that, the tellers that are working seem quite disgruntled and not very customer service oriented at all. They couldn’t care less that you’re a Premier client which says a lot about how they are trained or who they hire.
The one aspect of this particular branch that I can say something positive is that the PRMs (Premier Relationship Managers) are on point and really get to know their customers that they serve. Katie has been a pleasure to work with in setting up a joint account for my wife and I. She takes interest in our personal lives so we don’t feel like just another account number to her. Wish the rest of the bank could also provide the same level of service.

they steal your money, won’t ever help you. makes me nervous to have them hold onto my money. absolutely horrible and that goes for the company as a while and not just this horrible branch. worst customer service physically, digitally and on the phone. switching banks as we speak.

Ugh, I wish there’s more HSBC bank in Elmhurst. Office hours here starts at 9 AM on a weekday. And there I am at the door (9 AM sharp) early this morning, patiently waiting. 5 minutes past, the lady sitting in the front continues to type away on her computer. Another 5 minutes past, and the lady finally gets up… and miraculously disappears for another 5 minutes.
HELLO?! I need to get in the bank, make a quick deposit for my parents, and fly out the door. TIME IS MONEY, WOMAN! But it seems like she wanted to take a break early in the morning. This is why I opt for Chase Bank. When they say they open at 8 AM, they open AT 8 AM!

poor services, long wait, everytime you waited on-​line to make a simple deposit or withdrawal, they tried to sell THINGS you don’t need. skip it if you can. or try the ATM

It’s a ok bank, but they mostly cater to the Chinese and I find that very racist so if you aint chinese good luck getting help?