Hotel Q

On February 16^th, 2016 I went to the Hotel Q located in Queens Blvd., NY and had booked 2 rooms for my friends for February 20^th, 2016. The front desk agent had used my American express card to simply book the room and had told me I can pay cash or they will charge the card once I check in. I have told them the rooms were to be for my friends and when they check in they will either pay cash or with their cc and the agent assured me that my card was simply used for booking purpose and will not be charged. I have called the hotel for a week trying to speak to the manager Paula regarding the charge on my statement but I have not been able to reach her and she has not returned any of my calls.
I was left with no choice but to contact American express regarding my issue to dispute this amount and start an investigation as to why I am being charged. I understand it is a hotel policy to get a pre approval and it can take a couple of business days to see the amount back but it has been more than a week and they have done nothing but give me the run around. The front desk agent’s Rohit and the other one I don’t remember the name of had told me the manager is available from 7am-​3pm mon-​fri but when I had called friday morning i was told she would be available after 3pm. The reservation #‘s, phone # and the email addresses are the same, the only changes they had made was the names on the account and they had also taken both of my friends credit cards to charge them for the same exact room they had charged me for.

Nice clean rooms. It seemed a bit small for my liking but a lot of the hotels around here are small too so I won’t hold that against them.
Perks, free breakfast, parking lot, and they also will give you a tooth brush if you forgot yours. That’s a big deal because lots of hotels don’t offer that.

Stayed for one night & wished I stayed for more! Staff was amazing very nice and professional. Room was clean and spacious! Bed was very comfortable & price for staying was great!

The man at the front desk was nice and helpful, but even he did not seem to be a found of the hotel. Our hotel room smelled of cigarettes, there was a hole punched in the wall, the air conditioner was not working and there wasn’t even a proper bed sheet on the bed. Honestly for the money you can find a better place closer to the city and with far better housekeeping. I felt gross sleeping on the bed, it was not a peaceful way to end a night of sight seeing and walking around in the City.

My boyfriend and I stayed here two days over this past week. If I had taken the time to read the reviews I may not have chosen this hotel. It’s not really too bad if you just need a place to lay your head.
I was disappointed in the housekeeping service. The throw on the bed had a stain on it and should be thrown away. The chair in the room is also torn. I did ask the housekeeper to provide extra washcloths the next morning and she did do that but forgot to give us a floormat.
The other problem was with the AC given that the room is so small and the fan blew pretty much directly on us, it was hard to control the temperature at a happy medium! I woke up several times both nights to adjust the temperature.
I didn’t find any issues with the Front desk staff. My major complaint is that the walls are relatively thin. I was woken up two nights in a row at 2:30 AM by the same neighbors. They just spoke very loudly for that hour of the night; fortunately they did quiet down once I knocked on their door. If you are on the street side it can also be noisy with passer byers not so much the cars.
There is a bus that goes right into midtown Manhattan very convenient. The parking is an issue if you are concerned about putting it in the lot (only a few spots) but we were comfortable parking on the street one block away.

We chose here because of the price and because they offered free parking and it’s not too far from New York City. However, when we arrived we found out that
had charged us $ 20 more than the room cost the day before and we had to pay again at the hotel. Not sure what that was about. I have to wait and check my statement, maybe one was just to hold the room, I don’t know. We found parking when we first arrived but I noticed we got the last spot. (Only 9 parking spots for the whole hotel, and 1 handicap). Later we decided to drive to Times Square which was fine because the meters were free after 7pm and we were able to find a spot. However when we got back to the hotel at about 11pm, all the parking spots were taken. It was really stressful trying to figure out where to park so late at night. The only spot was the handicap spot and we decided to park there and we informed the front desk. We were upset and they allowed us to park there and assured us we wouldn’t be towed or fined.
As far as the room, it’s very small and the sheets kept coming off the bed. Even the mattress cover kept coming off and it made me feel a little uncomfortable sleeping in the bed. I was on the second floor and it was very loud. Overall the room served it’s purpose but I won’t be sleeping here tonight.

I booked the room for a week, two months in advance and confirmed the rate before checking in via the phone one day a head as well. They changed the rate to more than $ 50 over night. According to the Person who happen to be the same person book my room, his manager does not honor the rate he had given me. Since It was too late in the night and I had two toddler kids with me I stay for one night and search other hotel in the area, checked out the very next day. The lady who checked me out was extremely rude. I guess she was a manager. The rooms for two beds were very small. Bathroom is not bigger than an airline bathroom. I checked in the the Crown Motor Inn next door and found the staff to be very friendly and the room was big and clean. They clean the room every day during my stay. The price they charged me was way lower than Q Hotel. Stay away from Q Hotel. It is a ripe off with rude staff and BTW breakfast does not have any breakfast item. Just coffee and Toasts.

we chose here because of the price and all other hotel is full. the hotel is comfortable. some review said about the smell. we got room 104 and 106, i didnt smell anything. their soap and shampoo is not bad.
the strongest point of the hotel is all of their staffs are very nice and helpful!!! I didnt ask other people name but on our last day we spend about 3 hour waiting for shuttle bus at the lobby. Sofia worked at the time. We saw she work and nice to everyone. We got some problem about taxi and she call taxi for us and the price is much cheaper than super shuttle.

Horrible hotel, to pricey for the area cuz it’s far from subway and everywhere, horrible and very rude front desk guy, he’s very young early-​mid 20s… me and my boyfriend stayed Sunday night April 06. After a long drive from Maryland, later that night my boyfriend got bitten and found a bed bug, so we went downstairs to complaint but he said he won’t give us a refund, he won’t contact the manager and he said we have to come back tomorrow to talk to her, I already told him we have to drive back home tomorrow… he gave us another room 2 doors away (I told him «how can we trust if there won’t be no bedbug again?»…he said «we’ll we have to find out» I said «r u kidding?»…he said «Im not joking», wtf). I finally spoke to the lady manager over the phone, she was nice and handled the complaint professionally, she gave me my money back and apologize. Even tho it’s sucks cuz we have to drive again to another hotel at 1am.

The staff is very very rude. I showed him the Unilocal deal that they have and he gave me a rude response. Definitely felt like it was a rip off.

This was absolutely the worst hotel I have ever stayed at. I was looking for a cheap room for 1 night and it was pretty cheap. I got the reservation online for $ 120. When I got to the hotel they tried charging me $ 175 and the credit card machine kept declining my card. I had to pull the money out of an ATM machine, and when I paid they had no cash register. The woman working had to go into her purse to get me change. Got to the room 1) A/​C didn’t work, 2) the TV was staticky, 3) there was no hot water 4) the handle to the bathroom broke and to top it off there was no toilet paper. I will NEVER EVER stay there again!!!

Stayed here for Hurricane Sandy, power didn’t go out, water was running, etc throughout the storm. I live a few miles away and so obviously, never been to a hotel in New York before. I wasn’t expecting much, but they definitely exceeded my expectations. The room was clean, there was room service, a big screen tv with a few channels on it, and the best part– FREE breakfast! Woo! Would recommend it to anyone visiting New York who wants a lower priced room.
It’s only a few blocks from the subway, by the way