Hertzel Sure, MD

Been with Dr sure for more then 15 yr sent my family and friends also to him. Went for a visit to his office recently was having side affects from new high blood pressure meds prescribed by him. explained to intern why I was there she said there was a problem with my insurance she let Dr sure know and he said I had to pay $ 95.00 dollars for visit I said no problem but have no money now can I pay next week? she went back and asked him he said no I have to be seen money up front. I never had a problem with my insurance. This was the very first time and Dr Sure made it about the $ instead of the patient. Very Upset by the way I was treated Totally dismissed with no care for $ 95.00 .sense his practice has expanded he has become less about the patient and more about the money and the compassion has went out the window .My family and I will be leaving this Doctor and going elsewhere for the care and compassion we deserve.

This doctor has tons of positive reviews on Zocdoc so I decided to visit him. The first time I came I was seen half an hour late. It’s also mandatory that they take your photo to keep on file, something that’s unusual and makes me uneasy (I did ask if I could opt out, and the receptionists looked at each other like I was crazy, before telling me I couldn’t). The office also seems to be somewhat chaotic. Multiple times various people entered my exam room without knocking to borrow materials or machines or even people. Finally this happened when I had my shirt off and that put a stop to the unannounced visits (the male nurse looked pretty embarrassed but what do you expect when you bust into an exam room like that?!) They’re lucky I’m a pretty relaxed person, because that was unbelievably inappropriate.
Dr. Sure is SUPER friendly. He says hi to everyone and asks everyone about their family, and can be heard chatting to his patients and staff throughout the day. He patted me on the head. Twice. I’m 26. It’s very nice that he thinks I look younger and interesting that he feels sort of paternal towards me, but that’s really not what I’m here for.
During the course of our meeting he wanted to put me on antidepressants for occasional chest pain after my EKG didn’t show anything unusual. Again, I’m very impressed with how he cares about his patients. But there is a reason GP’s shouldn’t be prescribing these medications and this is a perfect illustration of why. He also didn’t let the issue go after I declined, and I had to convince him that no, I do not need to be on antidepressants.
When my test results came back they made me come in– and refused to give me my results over the phone. Extremely inconvenient especially considering that they are ALWAYS late with their appointment times (check out the Zocdoc reviews– you will be waiting awhile). Sure enough, this visit for my test results had me being seen a full hour after my scheduled time. And the only reason they saw me then was because I told them I was now going to be late for work and all I was here for were damn test results. They actually pushed me to the head of the line, maybe I would have been a full hour and a half late had they not.
My results are in– I have a little infection. I get prescribed antibiotics. I take them. I feel better for a bit but then my symptoms return. Dr. Sure had told me to come in again if my symptoms came back, but I have now been late for work twice and I simply don’t have time for that. So I call instead. But Dr. Sure doesn’t call me back, another doctor who works there does only to inform me that I NEVER had this infection, that it can easily be mistaken for something else and I should perhaps see another doctor. Fantastic. I ask how this happened and why I was given medication for a condition I don’t have, and all she can say is that given the situation it’s not uncommon to make a mistake. Why isn’t MY doctor telling me this? He seemed pretty sure about what this was and what course of action to take. But she sounded short with me and in a rush, and I was not in the mood to argue. In fact, I’m not in the mood to come back. I’ll be taking my mysterious ailment somewhere else for treatment.
For the record, Dr. Sure does seem nice. And his patients seem to love him. There’s a good chance you’ll love him too, and it’s really fantastic that he hasn’t grown dismissive and impatient like so many doctors have. But the outrageous wait times and questionable conclusions reached leave me very wary.

This is my personal doctor and I can tell you this, He cares about his patients. I have been coming here for a little over a year now and my only compliant about this office is that the wait can be long at times. Even with an appointment. But I don’t mind it because hes good.