Elmhurst BMW

Let me start by saying the people giving bad reviews of Elmhurst BMW couldn’t be more wrong! I worked with Eugene Royfe (internet sales manager) and he was awesome! Didn’t «stalk» me with emails and calls while I was looking online. And once I came in, the whole process was a piece of cake! From Eugene’s help to Jack Metz and Bill Pfeffer in the finance department, it couldn’t have been more simple! I seriously can’t wait to buy another car from them! I highly recommend Elmhurst BMW! :)

Just leased a 2015 BMW 328ix from Elmhurst BMW. I’ve bought and leased BMWs from Fields, Knauz, Pierillo and Bill Jacobs over the last 40 years. Elmhurst BMW dealership my appear small in size compared to these other dealers but their selection of bimmers can’t be matched. At Elmhurst I worked with Eugene Roye, he is professional, courteous, well inform, very responsive and knowledge about BMW the car and company. These professional attributes helped to get a deal done on one of their BMW. We emailed for over a month on financing programs, available cars and pricing. Eugene was quick in reply to any questions I had. It was a pleasure to lease a car through him. The only other dealer that put this amount of time into getting me in the right BMW was Bill Jacobs BMW but Eugene got the sale because he worked harder. The purchase process was a breeze, Eugene and Bill Pfeffer had everything ready when I got there and went so smoothly I kept waiting for something to go wrong… But it didn’t. They even have a BMW genius, Devon Hunter who helped me with all the technology features on the car. easy instructions for things that seemed complicated. He even offered another session if I needed more help with the nav system. In summary if you a good price, helpful people in a smaller dealer atmosphere… This is the place for you. Give Eugene a call… Tell him John sent you.

I was on the hunt for my first BMW. I looked around for a good two months. I was looking for used only. I found one privately with the coral red leather interior and I fell in love with it. But the price for that car wasn’t right. I kept looking in hope to find the perfect car and I found it at elmhurst BMW. It’s a black 328xi e92 with the red leather interior. I requested more info and the following day Mr. Michal Banach followed up with me and I made sure to schedule a test drive as soon as possible. We came in and he was very professional and polite. The only thing on the car that was bad was the rear left shock but Michal made a deal with us that was included in the price. The service department was going to replace both rear shocks, completely free of charge. They called us within the next two days and scheduled an appointment for the following week. We were in good hands with Mr. John Gonwa. He was also very polite and made sure all of our requests were taken care of. I highly recommend him for the elmhurst BMW service dept. There is now no noise at all as there was prior to the springs being replaced. Michal gave us a really good deal, we couldn’t turn it away. We’d highly recommend elmhurst BMW and especially Michal in sales and John in service. Exceptional. Very pleasant car buying experience. I’m so glad I got this car. I’m in love with it. I also really like the dealership. I’d work there if that was possible. I love BMW… hire me! I’d give it six stars if i could. I’d highly recommend elmhurst BMW to all of you.

I have been talking to BMW Elmhurst Sales representative, Mr. Eugene Royfe from several days.
Out of those, I have visited once to have a test drive a of BMW 3 series X drive few days back.
We kept on communicating over the email to ensure that all the features and the price is optimized.
Yesterday evening, I drove there from downtown office for do a test drive for an X3 (did not drive since he told me it’s beyond my budget) and drove the following car BMW 3 series X drive (stock no B6426A — Color Sparkling Bronze). He worked with the number and told me that my OOD price is $ 27 050. Then he offered me the trade in value of my BMW 2003 for $ 2000. We were approx… $ 1000 away from out final negotiation. When he suddenly became irritated, as I requested him to go back to his manager (which is normal course by sales people as I have noticed in previous vehicle purchases). He got up from his chair and took the paper off the desk and shock hand with me and told me that we can’t meet your monthly payment.
I thought that was a little intense response from a BMW sales person who are professionally trained. I quietly walked out of the showroom without creating a scene.
Since, I like this car very much with all the features (stock no B6426A — Color Sparkling Bronze). I emailed him again this morning asking him to help to with the OOD price. Here is our conversation (not exact word to word however, meaning is same)
ME: Hi Eugene, how is your day going? You know I liked this car and I drove in snow last night for over 50 mile.
HIM: Huh, did not get a good response.
ME: Tell me what the final OOD price for this car is
HE: 27 050, I emailed you already and how many times you want to ask me.
ME: Well this is OOD price right?
HE: with your car (bmw2003 trade in) which we offered 2500 $.
ME: so tell me please the out of the door price for this car
HIM: 27 050 and your trade in
ME: But I need to know OOD price without any trade in or down payment. Total OOD
HI: But the monthly payment you want to pay is less than $ 335
ME: That is not an issue, I will talk to my bank to bring more down payment to bring my monthly payment down.
HIM: How can you afford more payment now when you told last night that I can’t go beyond $ 335 per month?
ME: that is you don’t have to worry, I am talking to my banker, please tell me what the out of the door price is.
HIM: you have to put 10 K down to bring the payment to $ 335 per month.
ME: Let’s take a fresh look, assume I am not doing trade in for my car, let’s not include my trade in value. I need to know how much I am paying total for this car.
HIM: (rudely) I told you many times, its 27 050 including your trade in.
ME: I said please not include in trade in, why you are not telling me that OOD price.
HIM: you know what, I don’t want to sell the car to you and you buy from somewhere else
ME: Thank you, bye
I was shocked how I was treated and how a BMW trained sale person can treat someone like this and refuse to sell me the vehicle just merely I asked him many question (which was my right as a customer)
Bottom line, I like to make this complain official so that no other customer has to go thru this again and feel insulted when he is fully capable for purchasing a BMW and who is a diehard fan of BMW model.

Worst worst worst place… They will do anything to talk you into this and then will show you something and will give you something.
First time I had this worst experience. And I will not recommend this place to anyone. After talking to the sales person, who was doing anything to convince us to take a decision ASAP ‚. And when we finally approved, they then showed us something and then gave us a different one. When we asked them if the car had so and so features they confidently replied yes it has that. Then I finally I asked will my car have led head lights? they said yes. And then when we realized the head lights we wanted are not what we wanted so we called them and they said yes we can help don’t worry and then when we wanted to come get taken care the very next day .all of them denied saying they can only help «unfortunately» if we pay so much. For a brand new car they wanted us to pay for the stuff which they were suppose to give us with… Sadly we had to compromise and keep the car until we are done with the lease but very unhappily. And want to beware all who want to get into this. Make sure you double check everything you want and don’t trust by their words.

This place is horrible they don’t care it’s just about numbers. They were rude and judged by appearance I went to Naperville instead.

Smallest BMW dealership I’ve ever seen. The service department is a fail. Unfortunately it’s the closest one to my house, I’m willing to travel further for better service.

I just bought my 328xi at Elmhurst BMW and the dealership is just what I was looking for. I wanted an honest, no-​hassle experience. I knew what I wanted, every option, what a fair price was, what my trade-​in is worth. Should be simple to just exchange cash for a car, but other dealerships tried to bait-​and-​switch me or offered a bad deal. Michal agreed to the price, didn’t try (hard) to upsell or cross-​sell anything, and didn’t try any last-​minute tricks when I came to pick it up. Why can’t all dealerships be like this?

Honestly, I dealt with 4 BMW dealerships, got the typical sales runaround at 3 of them. Elmhurst gave me their best price right up front and was so far beyond the other offers I jumped. Other than needed a quick service job done my first week, this was a premier experience. Everyone was delightful and very helpful. Love my new car.

My wife was looking for a 328ix GT. We found one at the dealer closest to our home and wanted some concessions, but the salesman would not give anything.
Not having a good feeling about the deal I researched the same model and was directed to Elmhurst BMW. Michal Banach contacted us and, over the phone, agreed to sell us the same car with added upgrades for basic the same price as the first deal. When we inquired about other things, Mike worked and gave us a better deal.
Bill from finance got us a great finance rate, we did check with other banks.
I’m sure the dealership and Mike made money on the deal, after all this is their business and without profits, they’d go bankrupt. But what made this a good experience is that they gave us things also. We’re happy and feel the dealership worked with us for the sale.
We came in as customers and left as friends.
Highly recommend Mike and the team at Elmhurst.

We are long time customers of Elmhurst BMW. My husband is on his sixth or seventh BMW all purchased at the Elmhurst BMW location. Their service and sales are top of the line. No hassle and no aggravation, what they say is what they do. We called, ordered the car and the dealer trade was there in two days. The trade in value was strong and the deal was a no brainer. This is what buying a vehicle should be like. Comfort and confidence in the company you are dealing with!
Thank you Elmhurst BMW for another fantastic experience!

As a former Mercedes owner, we wanted to stay German. Elmhurst BMW won our business over Porsche and Audi. They were more competitive on the price and more excited about their cars. Everyone we dealt with was friendly and knowledgable.

After speaking to GM and service dept mgr about my issue following the last service, they offered to fix the problem at no charge. Took vehicle back for service, and Car was ready 3 days later.
Updated rating to reflect an average of my previous ratings.

I didn’t buy today but nice to deal with a relaxed salesperson. Stopped by last Saturday and talked about a couple of newer models I was interested in. Reasons I was thinking of selling my current BMW, etc. One of the cars I was eyeing was out of my price range but he offered to get the keys for a test drive. I respectfully declined as I couldn’t consider myself a serious buyer for that car. Today they didn’t have what I was looking for but I’ll be back.

Hmm. Let me start by saying I have been driving Audi cars for last 15 years and this is my point of reference for Service Dept review.. My hubby wanted a certified BMW convertible and we purchased one month ago from Elmhurst BMW. 2011 328i, approx $ 31K. Purchase experience was very smooth, easy as we agreed on purchase and trade in price without issue. One month later we bring the car in for agreed upon work (tear in leather interior and lumbar button to be fixed) and two new issues (brake light came on within a week of buying car as did oil light). The work will take two days and they will give me a loaner car. Service dept at Audi is a well oiled machine-​clean, professional, impeccable customer service. At BMW the techs wander around-​at one point being chastised by boss-​aimlessly and appear to have trouble pulling out cars with manual trans. Not that big of a deal. But then I get a dirty loaner. Dirty on the outside, and dirty on the inside. Not vaccumed or close to clean. So-​suffice to say these guys fell way short on my expectation based on my Audi experience. A shame they didn’t put their best foot forward-​as a new customer I wasn’t impressed. 3 stars because this wasn’t an epic fail –things go wrong with cars and they need the opportunity to fix it-​but certainly not a 4 or 5 star experience.

I have purchased several cars through Elmhurst BMW and have always found them to be superior in service and selection over any other Chicago area BMW dealership. Recently this was reinforced with a somewhat tricky problem I had. Suffice it to say that Elmhurst took a potentially poor situation and made it very positive.
Nick in sales and Korey in service are both EXCEPTIONAL at customer service; not only did they resolve my problem to my full satisfaction but actually made the experience a net positive and gave me the sense that they truly cared about making sure we were happy and taken care of.
I live in downtown Chicago and it is worth the drive to work with the people at Elmhurst BMW. At the end of the day all dealers have the same vehicles, it is the people that make the difference; easy and very high recommendation!

Eugene Royfe
Internet Sales Manager
Elmhurst BMW
I corresponded with Eugene. He was very helpful and quick to respond by email. Kind, courteous and efficient.

Great dealership. Got a great deal without much haggling and the delivery, sales and finance experience was top notch. Everything was just as advertised, from the mileage of my car to the Internet prices.

This dealership has no communication between departments. Say you call the service department, and I use that term loosely as the service clearly stops at the once you walk in the door, you have to manage every aspect of your time there and coordinate it with the other one. Constantly reminding people why you are calling and what you need. My car has had numerous car issues, emailing them is like a foreign event to them. Broken water pump, broken transfer case, bought the car and 3 months later I needed to «purchase» the upgraded software for the engine to run correctly. You know when you buy an apple or computer, and there’s a new software coming out, they give you a free upgrade into it, Elmhurst gives you a free upgrade for $ 1000, otherwise your car is worthless.
I brought in my car 2 or 3 times to have it looked over for $ 120 or whatever it is, and not once did anyone tell me that my car’s engine block had broken off of it’s mount, 2 of the aluminum fasteners sheared off and the other two just weren’t there. My engine was sitting or resting on parts and causing more damage. If you’re looking for a good bmw mechanic, try craigslist.

Discovered a rather large hole (1″ x 3″ gash in my tire yesterday and called Elmhurst BMW to arrange a time to bring my car in. They were happy to schedule a service appointment… for 6 days later. When I questioned this it was explained that would be the first time they’d have a loaner available. Huh? But you’re a car dealer. Aren’t there a bunch of cars sitting around? Or better yet, it’s a new tire. How about doing it quickly while I wait. Nope. Can’t do that. I went to Laurel BMW in Westmont without an appointment and was out the door with my new tire in just over an hour. That’s the difference between keeping and losing a customer.
In all fairness, the sales experience a few years back was fine, but the service experience has never lived up to what I’d expect from BMW. The good news is that the run-​flat tires work. Despite a hole that size the tire hadn’t lost air pressure one day later.
PS. I’m writing this review while waiting for my new Volvo XC60. It’s good to be home.