Elite Car Outlet

Ive was in the auto industry for 40 years. My young friend demanded we go here so she can buy her a car. I begged her not to. She wouldnt listen to me and what happened? She bought a bucket of shit! I know a company has to make money but I guarantee these tools bought her SUV for $ 2000 and sold it to her for $ 5500 (financed).
Is she happy? No. The gauges dont work… no radio… things are going wrong with it. Is Elite the problem? No. Not 100%. The consumer is. Buyer be aware. Folks… know what the hell youre buying before you sign.
Why just one star? They buy shit vehicles and resell them. Stuff that is close to being in a junk yard. BUT they also have decent stuff. The one star is for over selling junk. Morally its just not right.
If you only have $ 800 in the bank and they sell you a car that needs $ 1000 worth of repairs AND you finance it… thats not right in my book.
BUT… again… its on the buyer. You made that choice.

Stay away from this place, cars are mostly junk and people working there have no clue about how to treat a customer! Rude and dishonest! RUN!

I would like to start off by saying, Chris is Fantastic! For two months I have been looking for a car, Nissan Murano to be exact. Chris, has gone out of his way for me! I test drove on Friday after work, I was dropped off. I went to pick my daughter up due to only driving car for 5 minutes on my lunch break. Chris told me to come after work, go pick up my daughter because that would give me at least 45 drive. I live in Darien. (About 15 – 20 min away).
On my way to drop car back off, I called spoke with Juan. I told him I was on my way back and could anyone drop me off at home.(it’s 7pm). Juan said, no. He didn’t have anyone going that way (he didn’t even know which way I lived). He said I could take UBER or cab. He was rude!
I prefer to only deal with Chris. He’s honest and has been more than kind to me!

Juan at Elite Car Outlet was tremendous to work with and went WAY above and beyond for me. He had a car for sale, advertised on the internet and I live many states away and he was able to do the following for me: send extra pictures, take a video of the car and motor running, call me while test driving and even take the car to an independent shop for pre-​sale evaluation (at my cost). He was honest, responsive and super helpful. I couldn’t ask for more help or a better experience. THANKS!

An ad on Auto Trader came out on Sunday night for a 1998 BMW with 64,200 miles. One owner car. It is a car that I have been looking all over for and I am from out of state. I call on Monday morning asking for information on the condition etc. Chris tells me he just got the car in and has only seen the outside and looked at it briefly. I asked him if he could send me some pics and he said they just got it in and it goes to detailing. He said he will post pics maybe on Tues and then if not Tues they will be posted by Thursday. Since it was a rare car with such low miles I asked him if he had a smart phone and could he please take at least a couple of pictures. He just said it is being detailed. He said he had very little info on the car since they have over 100 cars on the lot and it is hard to keep track. I pleaded with him that I was a collector that was very interested in the car. He assured me that he would call me once the camera person posted the pictures. So your telling me in 2014 someone can’t go out of there way just to take may 3 or 4 pictures with their smart phone. So I waited patiently looking daily to see when the pics would be posted. Nothing on Tues so I waited for Thursday. Finally on Thurs still no pics. I then called on Thurs and asked for Chris. The guy said he is not working on Thursday. So I asked him about the 1998 BMW 328I. He said he know nothing about it and to talk to Chris. He said Chris will be in at 11am on Friday. There was no effort to even ask how can I help you. So strange from a place that sells car. So Friday comes along and I call Chris and ask him about the pics. He says that because of the rain it was hard to take pics. He said just got back from detail and he said again to me he only saw the outside and the engine compartment. Again no detail on the condition and he said again that he did not see the inside. He then said he will have the camera guy take and post pics later in the day. He said it was raining and that the camera guy is really busy. At the same time he said that somebody now is test driving the car. He said after the test drive he will do a walk around to tell me about the car, but the pics will have to come later in the day. Finally he said that the test driver went home to get his daughter to look at the car. I asked him if he could do the walk around. Then he said that the test driver drove the BMW home to pick up the daughter and show it to his wife. He said he will let me know if it is sold. Finally he calls and says the customer bought that BMW and if I come across anything similar to that in the future I will let you know.
I mean can you be anymore clueless??? I called right when newly posted ad came up on the Auto Trader. I told him my position. 5 days later I just get the car has been sold. 5 whole days – not one picture – not one description. I did everything I could to get this car in my possession and in no way was anyone at this car lot was going to go out of their way. Then he has the gall to say if I come across anything like that in the future I will call you.
Just horrible, horrible service. How cruel can you be! Just say that we don’t want to deal with people from out of state. But this was a horrible experience for me. Just sat waiting for 5 days for a picture or even a description only to have someone just walk in and buy the car which I knew was going to happen.
How can a business operate with such little integrity or compassion?

I saw a few cars on their website so I went to take a look at them and see what else they had. As I pulled into their lot a man came to me and asked what I want while I was parking the car. I said excuse me? He said what do you want. I said I want to buy a car. He replied you cant park here, pull your car up to the street… I thought to myself you mean right next to the sign that says no parking? Anyhow I pulled out of his lot and parked on shoulder of Rt. 83 and went in. I walked into the office and there was a very heavy set gentleman sitting in the back of the office. I said can you show me some corolla’s under $ 4k. He said we dont have any. I said your website shows a prism and at least one corolla under $ 4k. He said they dont have any. I said what about that green one next to my car. He said that is not for sale yet. At that point I was not going to take a car from him if he gave it to me, so I left. But I still needed a cheap car with good gas mileage. I live down the street so the next day I checked their site again and saw the same cars but a new addition. I called this time. A guy by the name of Chuck I think answered. I asked if he had a prism, and a couple corollas and civics that are on the website. He said they are all there. I said a heavy set Hispanic guy told me you didnt have them. He said he didnt know why he would say that and to come in and ask for him. I went in, turns out Chuck or whatever his name is was the guy who asked what do I want when I tried to park in his lot the day earlier. He showed me some over priced wrecks with bald tires and much heavier damage than the pictures on his website showed. I said the cars are in tough condition, does he have any cleaner cars? He said he sells these cars all over the world, he shipped them to Zimbabwe or somewhere in Africa, Europe, people fly in from other states… I obviously offended him so I said good luck with that and left. Unfortunately every salesman at every used car dealership I went to in the last month met me with either anger, indifference, or a defensive posture. I dont get it, is the used car industry doing so well that the salesman had to learn to be rude and ignorant just so they can keep some inventory on hand?

I hate leaving 1-​star reviews because jobs and commerce revenue are at stake, so I only do so when it’s warranted. I’m not sure what kind of horse and pony show this place runs but they tried to do a bait-​and-​switch on me. I found Elite Car Outlet via
. The ad said to contact Juan or Jaime. I called Jaime to ask if there was a car still available and he said yes. I paid $ 40 for a carfax report on it and the report was clean, no accidents or anything major. AN hour later I drove about 45 mins to buy the car. However, Jaime was not there and Juan assisted me. He said the car I wanted was sold, but has 3 other cars alike, of which one was older with more miles and more $, and the other 2 were newer and much more $. I find it hard to believe the car I wanted was sold within 2 hrs. He also said the one I wanted had a lot of body damage. When I told him the carfax report came clean, he said carfax reports don’t mean anything. Really? So I should trust a used-​car salesman over carfax? I don’t think so.
After wasting 2 hrs and $ 40 on a carfax report, I’m still at square one. I would recommend anyone to think 3 times dealing with these guys and make sure the car you want is there before going to them. Does a honest used-​car lot really exist?

I recently purchased a car at Elite Car Outlet in Elmhurst. My car had gotten totaled in an accident, and I decided to get a used car with the insurance money. I was very pleased with my purchase. I got way more than I thought I could for my money, and the car has been great. If you find yourself in the same situation, you can trust the people at Elite Car Outlet!