Crisp-N-Clean

Worst place ever. They lost half my clothes. I took in a sweater and pants. The pricing was really attractive. It overwhelmed my initial reservation due to their Unilocal reviews. When I went back to pickup, they had my sweater however misplaced my jeans. They took my number and told me that would call me when it was resolved. I never did reviewsthatcall. In the middle of all of that they were moving to another location. It took me a couple weeks to finally track down the new location and pick up my pants. Overall the pricing is great, but what does it matter if you lose the clothes close.

If I could give them 0 stars I would! I had a $ 100 sweater I brought back from Ireland dry cleaned there. When I got it back there where red stains on the left side, so I took it back to have it spot cleaned. When I got it back a second time they had SHRUNK my sweater 3 sizes! It was completely un-​wareable, it looked like a child’s sweater.
The woman working couldn’t help me so she called the manager Amir and I spoke to him. I told him I wanted to be reimbursed for damaging this item beyond repair and he was incredibly rude and defensive and arrogant. He said that’s not the way it works around here, I’d only get 50% of the value, I had to have the original receipt (which is absurd to think people have every receipt from every garment they bought) and that I can’t expect to get everything I want. He told me to come back the next day at 10 am to speak to him then in person.
I returned at 10 and he didn’t show, the clerk told me he’d probably be in at 12. I came back at 12 and he still didn’t show up. He relayed the message to the clerk that he didn’t know when he would be in but I should leave the sweater and he would look at it. I didn’t trust him or this company so I told the clerk I wanted to speak to him face to face, she started saying how hard it would be and it’s unrealistic to expect that. Then when I said I wanted to speak to the owner she said she’s out of the country. I said that’s fine, I just want contact information because clearly Amir is attempting to brush off this incident and the clerk said she can’t give out owner information.
This company and its employees are unprofessional, rude, degrading, irresponsible and GOD AWFUL. I’ll be reporting them to the Better Business Bureau. NEVER take your clothes here!

Its been several months that this place lost my belongings I’ve spoken to Meri she promised a call back, that never happened! I’ve called her many times she is never there. I’ve had asked to speak to someone else besides her and the young lady explained to me that mari did not allow them to give further info. Yet she has not returned my calls. Crisp and clean you have the worst customer service and your employees need better training. I will be reporting this to the better business Bureau, and will be contacting my lawyer Thank you !!!

they have taken a claim form now for this but never paid! scam theives beware! i’ve contacted the better business bureau and i’m filing a police report against meri becuase she seems to be involved!