AT&T

Wanted the new SE for my kids birthday. Sooo… ATT is otta stock across the country and will take 3 weeks to get. So we order it online with the delivery date of ⁵⁄₁₃. Get a call ON ³⁄₁₅ to say they are back ordered until Mid-​June. Well, cancel that order and go to the store to place my order there and wait. Now, ³⁄₁₆ the original order (that was cancelled ⁵⁄₁₃) shows up in the mail. Go to the store to activate and they can’t activate it because it was cancelled!?! Can’t activate on the reserved number either… because its reserves for the phone that’s coming in 3 – 4 weeks. Only option is to return it to the store and PAY $ 40 RESTOCKING FEE!?! Or send it back. ATT, you suck!

Thanks to Jario our phone nightmare is over. He spent the time to get our small business forwarding handled and make sure everything was working before we left. Very professional yet friendly. Thanks it’s finally over, thanks Jario. Should of come here from the start. Don’t try to go through the phone, come to the store. Jario will take care of you.

Worst customer service ever– 9 people working and no one wanted to help me. They all stood in a circle and talked about what tattoos they were going to get. After 15 minutes one of them asked to help.

Worst customer service ever! We bought a broken $ 800 iPhone from ATT directly and in order to return it, we had to pay a $ 35 restocking fee. Manager refused to replace it or rectify the situation in any shape or form with complete arrogance. Sad to say they just lost a long time customer to verizon over $ 35.
UPDATE: Called corporate cust service. Fee was credited back to our account, new phone shipped expedited and she even credited us for our time & gas.
Don’t deal with the store, just call corporate!

This AT&T location has the worse customer service ever. We were there this past Sat evening around 6pm to buy a new iphone 6. The girl that greeted us at the door told us to have a seat and took our name down. She told us someone would be with us in a few minutes and that they had the phone in stock. After waiting for 40 mins and no help, we left the store. Mind you there were enough employees working there but majority of them were in the back room.
We eventually left and went to the Apple Store in Oakbrook and purchased a new phone within ten mins of service.
This location is a joke and needs management to look into new ways on improving their customer service or they will continue to lose customers.

DON’T COME HERE!
Thee worst customer service.
Don’t know if other centers are as bad.
What you get walking in the door:
Disconnected, uncaring, low intelligence, robots in a company issued shirt leading the wearer to believe he/​she is Mr. Big Stuff.
Gave this location 3 chances. Bombed.
You’ll wait for eternity here.
Employees spend the majority of time in the locker room that the poor souls waiting to be «served» can see from their pergatory. «Employees» spend more time on their newest, flashiest cell phones, texting, vs. actually selling those phones to the customer.
And lastly, the person carrying the fancy IPAD «checking you in» gives the customer zero direction or common courtesy in regard to the process of waiting for one’s name to be called via the oversized TV Monitor where you will find your name misspelled.
The newest, greenest Hostess «checking you in» at Denny’s knows at the least, to inform you how long the wait will be.

Cant get anyone to answer the phone! Been calling numerous times for several hours. Nobody answers the phone

Nice friendly knowledgeable staff. I purchased my phone here a year ago and they knew a lot about the phones and the service. I would recommend this store when purchasing your new phone.

Had a very pleasant experience here. My rep remembered my name and they were the only att store that had the case I wanted. Overall just shocked that my rep remembered my name the second time I came in!

We came in on a Friday afternoon to buy a new phone, the store was very busy and rather than wait 40 minutes we decided to make an appointment for Saturday morning at 10 AM. So much for the appointment — at 1020 we were called. They know how to take the appointment… they just don’t know to ‘Hold the Appointment’

Following a job change I need to change my service from a company plan to a family plan used by wife and kids, After waiting nearly 45 minutes they told me they could do it but I couldn’t use my current IPHONE (it’s from Verizon) and did not have the phone i wanted. They would only order the phone if i signed up for 2 years using another number and paid them for the phone in advance. Once the phone came in they would charge another 9.99 to change the number from the one they used to order the phone. THEY WOULD NOT ORDER A PHONE UNLESS I SIGNED UP AND PAID FOR A SERVICE I COULDNT USE AND A PHONE I DIDNT HAVE AND PAID ANOTHER FEE TO PORT THE NUMBER A SECOND TIME!
They said I could take a chance and keep checking in to find out if their normal inventory shipments included the model I want. They wouldn’t hold one for me or call to say they had one. It was like I had to do the work if i want toi be their custoner.
I went to Verizon, kept the phone, no hassles in and out in 15 minutes.

8 sales guys, 6 customers and still a wait time. Played around for 15 minutes and found my way to the door. One guy seemed to be pretty abrasive with his customer. Gotta sell, sell, sell. The rent isn’t going to pay itself!

We have used AT&T for our cell phone service for as long as I can remember. This store is well-​staffed and has provided excellent customer service on both of my visits.
My first visit was when my cell phone case cracked. I went in to see about getting a replacement case. It was only about two months old. I honestly expected to get a hassle from the employee. I was pleasantly surprised. Not only was he helpful, but he took care of my request in moments with the one year warranty. I was in and out in less than 10 minutes!
Most recently, I visited this location with my sister and her fiancé. We had a very patient sales associate. He deserves multiple gold stars… we were not very informed before we came into the store and took longer than I think we should have. But, he was helpful and kind and not the least bit annoyed with his uninformed customers.
FYI…this is a corporate location & it is worth the drive rather than visiting an authorized retailer. The employees are great and the customer service skills are fine tuned. I would highly suggest visiting this location for your AT&T needs.

I am nothing if not persistent.
(Just ask my husband. :))
Our U-​Verse service has been pretty good the past six months, without any real problems or interruptions. So we’ve decided to take it with us when we move.
And once again, it was a bit of a comedy that could have been … well, really obnoxious.
— Husband calls to make moving appt. They are in the process of confirming appt for moving day when he’s disconnected.
— Email confirmation reveals date almost *three weeks* post-​moving day.
— He calls back later in the day, gets the runaround for an hour (multiple transfers to the wrong department) and then is told the people who can help him are gone for the day.
— I step in and contact customer support via Twitter; they promise to look into it for me.
— Three days, two missed phone calls and many tweets later I finally get help from someone in Dallas, who schedules us for … moving day.
Thankfully a guy named Matthew (good name) shows up EARLY on moving day, and installs everything no sweat — even set up our wireless network for us. He was super-​nice and friendly, and if only we could keep getting the good techs… we just might stick with AT&T.

Let me start this review off by saying that I hate Comcast. So not being Comcast earns AT&T two stars right there.
However, my ATT Uverse has been skipping a lot lately, and stopping shows in the middle, and doing that pixel-​y thingy and then skipping, like, four minutes of Law and Order SVU. A LOT happens in four minutes of that show, so it really bums me out.
I think ATT is alright about 80% of the time. And thank you for being not-​Comcast.