Bo Beuckman Quality Ford

I’ve had four encounters with Bo Beuckman. The 2^nd and 3^rd were more of the thanks, but your service department looks like a little backed up to meet my needs variety. The 1^st was alarming, but I let it go, however after this most recent encounter they can reap what they’ve sown.
6 years ago I was in the market for a new car, specifically something impractical, rear wheel drive, and manual. A Mustang was an option in the running so off I went to browse their selection with my then girlfriend, now wife. A salesman met us at the area where they had the 2009 and then new 2010 Mustangs and began to explain the differences. The differences according to him were slightly lower exterior lines around the doors and both cars in GT trim came equipped with the same 273 cubic inch V8 rated at 335 horsepower.
If you’re in a hurry, skip to the next paragraph and know nothing he said was actually true. The 2010 model underwent an ENTIRE refresh of the interior and exterior. The 273 V8 was a Chrysler engine that hadn’t been built in several years and unless they do their own work to every production car the engine that SHOULD have been in the cars, the Ford 4.6 liter has NEVER been rated at 335 horepower in a normal model. If you don’t know as a salesman, own it. There are tons of vehicles and I don’t expect you to know the difference, just say I’ll go find out.
The salesman then asked me if I’d be more comfortable looking at pre owned cars. No I’m good, tell me more about the differences in model years. More misinformation followed by am I sure I wouldn’t be more comfortable looking at pre owned. No buddy, my askance glances at her are about you not knowing crap about the product you sell.
Today I needed a service scheduled. So after their website decided to not work I called and it went like this.
Me: Hi, I’d like to schedule something with the service department
Bo Beuckman: What kind of service?
Me: An oil change.
BB: I’ll transfer you
They pick up
BB: Hello? (no service department, how can I help you, no indication that I’d reached the right place)
Me: Hello?
BB: (angry) Hello?!
Me: (Do we have a bad connection?) Hello?
BB: Can I help you?
Me: I hope so, I was transferred here
BB: (I’m blurry on this but something along the lines of) What do you want/​need?
Me: Nothing anymore, disregard, have a good day.
I went ahead and scheduled the service with a dealer 40 minutes drive away rather than deal with their gruff attitude and incompetent employees 3 minutes down the road. I also ended up buying a car from a different dealer from a visit 6 weeks later. Not only did the salesman not lie to me (he knew his product), he actually told me to wait a month or two for news on a new powertrain refresh.
If you like being treated like garbage and being lied to I’m sure its a great place to buy/​service a car. I’ll keep avoiding this place like the plague despite 40 mile drives.

I trust Beuckman Ford based on their honest y and integrity. I also get better service on my Ford through Beuckman Ford than I do on my luxury brand cars at their respective dealers.

Do NOT rely on Beuckman to be honest about your car service needs. They recommend a MUCH more frequent maintenance schedule than Ford does. And, if you ask for a transmission fluid change, be prepared to be charged for a full flush instead. If you do decide to use Beuckman, I strongly recommend that you get a second opinion on ANY recommendation they make. I’ll never trust these people with my cars again.

Great, fast service and comfortable lounge with Wi-​Fi while you wait.

Ask for Denise O’Brian. He helped me and my fiancé find a car right before closing time because our car broke down. He was great, not sales-​like at all and explained everything to us. Great man.

Excellent customer service!

I will tell you plainly that I visited this dealership while seeing friends in St. Louis, I live in Chicago. I purposely returned just to buy my Ford Edge from these guys, specifically Joe Strange.
I should say that I have been in the warranty business and I know every dealer trick there is… EVERY SINGLE ONE. Without tipping my hat, Joe Strange was honest and straightforward from the very beginning! They made it very easy to buy a car and I am absolutely certain i received the very best price. The entire dealership, including the finance manager were pleasant, honest, sincere, and genuinely cared that the process was quick, easy, and pleasant. I know this sounds too good to be true, but I am utterly sincere. Email me for details if you’re looking to buy a Ford and i’ll tell you. I DO NOT WORK FOR THEM OR KNOW THEM in any way shape or form. I have been screwed so many times in the past, that I set out to learn every trick from my old job, and I did. This dealership deserves to be rated #1.

This is the «other» SVT dealer in St. Louis. If you’ll look down my reviews (way down, I think) this is the dealer I used to use after I discovered that the dealer that sold me the car… was incapable of putting the right oil in during regular oil changes. I also had them replace pretty much the entire clutch/​flywheel assembly under technical service bulletin several years ago when I lived in St. Louis. This time, to avoid the hassle of rentals, scheduling around work, and the like, I drove down to the parents early before Thanksgiving, and just let Beuckman do a timing belt, water pump, and serpentine belt change.
Called up a couple days in advance, and they were quick to confirm, yes, we can get you in, no problem, and even called back to confirm the parts in stock, which was nice for a semi specialty vehicle. I dropped off first thing Monday morning, and they had it done for me by Tuesday night. Not bad. I did have them look at some other items, and they did recommend I change my badly worn tires, which I knew needed to happen, rather than do a bunch of diagnostic work related to a wheel vibration. Makes sense.
It cost plenty, I thought, but it was mostly labor. I don’t know what I think it should cost, but reading forums, it’s a pain to do what was done — something about partially unmounting the engine to get at the timing belt positions. Not exactly something I’ll be doing at home, so I’m hard pressed to really come up with a fair estimate of what that all «should» cost. I’m OK with paying someone to do it right — you screw up the timing and I’m buying a new car.
So that’s a history of prompt, friendly customer service. It’s just too bad they’re 5 hours away from Chicago.