Race Pace Bicycles

What a place. Almost overwhelmed with everything they had. Staff service was great and location easy to get too. You will not be disappointed with the selection here and friendly and knowledgeable service.

I have a bike rack that I purchased from another bike shop. It’s the kind of rack that the support piece goes into a trailer type hitch. A key part was lost and I could not hook up the rack to my car to use. I went to the dealer that I bought the rack from– well… this other shop could not get the correct part even though they said they called the factory several times. Seven months later they still couldn’t get the right part — talk about incompetence! So I took the bike rack to Race Pace– even though they do not carry this line (Yakima) (RacePace carries Thule) they called the Yakima rep and got the piece in 5 days!!! Talk about competence!!! And great customer service!!! So recently I needed my road bike tuned up and took it in to Race Pace. The tech (Patrick) did a great job explaining to me how I could better maintain my bike and pointed out potential problems. I was so impressed that the next week I brought in my wife’s bike and my MTB to be tuned. Race Pace will for now on have my family’s bike business!!! Excellent service and knowledgeable employees!!!

Great selection, very friendly staff, very knowledgeable. The guy asked me very nicely what I was looking for. I told him, and in mere seconds I got what I needed and was on my. Great job! I will definitely come back without question.

As a bike rental business owner, from time to time clients have a mechanical problem with a bicycle and need help with how to fix the problem. Recently a client called me from 60 miles away and said they had broken the dérailleur on a rental bike. With a search, I found Race Pace to be nearby the client, and I contacted them. They assured me they would take priority care of my client and resolve the problem.
Indeed they did. For a fair price, they had the problem solved within a short time of the client arriving, having prepared for the repair after my call. As they promised, they called me back with a report, so I would not worry that I had a client out with a bad bike, and they emailed me a copy of the repair receipt for my records.
Services was excellent, and the extra effort to call me and fill me in, plus email the receipt, showed an excellence that is rare in this business.

I’ve had great customer service here. The best thing about them is that when I’ve dropped off my bike or my shoes for repairs, they’ve called me on my cell phone (as promised) every time and in a timely fashion. More substance than flash, they are good knowledgeable people to do business with. Plus they carry a ton of accessories.

I’m looking to purchase a new bike and its kinda a big deal for me :) I just want to make sure I’m getting a bike that I will love after I leave the store. All the employees are so patient, knowledgeable, and helful. I still haven’t made my decision, but they don’t treat me like I wasted their time.

I have been going to Race Pace for over a year now when I need something biking related. Most of the time I am there it is for something small, but I recently purchased one of my new bikes there and I must say that I am happy with the service I have gotten thus far.
Before I went to Race Pace I was a member at Performance bike. I personally like the Performance bike shop a little better because there are always sales (their a chain store) and deals that I can take advantage of. I would consider Race Pace to be the «mom and pop» type store, but with way better bikes.
When the weather is nice they also host rides around the local areas. I have been on a couple of these rides and the leader always checks with us to make sure the pace is good. Everyone is extremely friendly and there were several times where tubes, or other things were given out during the ride and you could just «pay whenever».
Overall I feel the store is great. They do a good job and are people I would trust. The prices are a little bit higher in some cases, but that always seems to be the case regardless of any store you go to.

Me and my coworker/​friend just purchased bikes from this store. We made two trips, the first time to see that they had and test ride a few bikes and the second time to actually make a purchase.
We bought our bikes from this store more because of convenience (its 5 minutes from work) then because of the quality of service or products. Not that either is lacking, but just we were too lazy to go anywhere else and price out the competition.
That said, both times we had knowledge representatives, although the first time, the guy seemed to know a lot but just didn’t take the time to actually tell us what he knew. The second trip in, the representative, a young boy, seemed to be more forthcoming with how things worked and the real differences in the bikes we were considering. That said, he could have been (and probably was) feeding us a load of crap – afterall, we don’t know jack about bikes. But it «felt» more user-​friendly to me, so that’s what mattered.
This place pushes the Trek bike’s for mountain bikes, but this was fine for me. My previous mountain bike was a Trek, and since I don’t know jack about bike’s and didn’t have a problem before, i was fine with another Trek.
It was actually really funny because after we dropped $ 700-​$ 800 for the bike and accessories, I remembered I wanted a map of the Columbia trails and the kid was nice enough to throw it in for free, afterall, he said, we had just spent a lot of money in the store. Wow, a $ 2 map! Thanks, kid!
I guess I should be grateful, I got the map for free…
I’ll try to remember to come back and update this review in the future, since I’ll be dealing with them again for tuneups and repairs and things.
For my first experience, this store was good enough for learning a little about bikes, finding resources to use for more information, and selling us decent entry level mountain bikes for beginner off-​road riding.