Gerber Collision & Glass

The good: the work they did on my car was excellent. Another driver had opened their door as I was pulling into a parking space, and severely dented my fender. They replaced my fender (had to insist on OEM parts — they wanted me to sign saying aftermarket parts were ok). They painted and blended and it all looks great, even with the metallic paint on my car. So, in terms of what I hired them to do, 5 stars.
The bad: when I got my car back, I was looking around and noticed I was missing quarters. All the quarters in my armrest except the top on in the coin dispenser. I’ve heard about mechanics doing this before– leaving the last one so its not obvious, but never thought I’d see it. Anyway, I confronted the manager and all he would say is he stands by his employees and «this never happens», and «possibly someone got in while we had your door handle off so we could paint your door», but it’s just as bad to me if my car was unlocked/​open and not protected from random people going in and taking things out of it while it was in possession of the body shop.

Unfortunately, I’m updating this review and not for the better. I was being quite generous with the original rating anyway. You can read it for details.
After finally receiving my car in what seemed like good condition, I dropped it back off to another shop to have its Modesta coating reapplied. The owner of that shop called me to say that he couldn’t even prep the car for coating because of the amount of «pinning» in the paint.
Pinning is quite possibly the result of leaving too much solvent on the body before painting. Then bubbles come up through the paint and will/​can damage your clear coat.
USAA brought my car to another shop for repainting who did a better quality job. From my understanding, Gerber had to foot this bill.
If you have an eye for detail and actually care about the quality of work on your car, I would not recommend this shop.