Waterloo Pizza & Subs

I am done with this place! I posted a bad review before and was asked to take it down and I did thinking maybe I jumped the gun. Not this time. The manager is rude and does not care that he is ripping off the customer. I ordered the 12″ Italian Cheesesteak without the roll once again hoping it would be better. I also ordered double cheese and double meat and what I got was barely enough to have made one sandwich. Most things I order are good but this has made this loyal longtime customer cut ties with this joint.

So I called this place on 07/​02/​2015 at 10:13 PM and as soon as I got connected the person who answered said «Waterloo Pizza We Are Closed!!» Who closes 45 minutes before closing time. I told him that it said 11PM on the menu that I was handed and he said Oh well I don’t have any drivers and then hung up on me before I could say that I wanted carry out. Needless to say that I won’t be ordering from them ever! And I also plan to tell the management at the hotel I’m staying at to through away the menus and not give them to any guests.
There are business out there that would love to have late night guests for delivery and carry out. The fact is that there menu is way to big to be that great for pizza and since pizza is my favorite food I didn’t want to waste my time ordering it from there. So I wanted to try something simple like a sub but unfortunately I was denied this opportunity due to the laziness of the employees.
Know this that for everyone that gave this place a 5 star review I promise you that it was just an account created by the owners to help compensate for the 1 star reviews they have from the real customers

With farm-​to-​table being the new rage in restaurants, the corollary to this takeout place is Sysco bag to styrofoam. I’ve ordered takeout here over the years and my recent experience was not great. The cheesesteak had low quality beef and had so many condiments it was very soupy. Everything else was just simply deep fried. I have not tried their pizza.

We used to order from them a couple of times a week until recently. I have had three run ins with the assistant manager… he’s rude, antagonistic and a horrible representative for this business. Never again will I order from there. No one should be nervous to call somewhere when the order is wrong.

Just split 16 inch pepperoni pizza with 2 of my friends! Best pizza ever! Would definitely recommend!

I’ve been eating at this place off and on for a few years and just had to complain loudly at an absolutely horrible customer service experience. For mediocre and inconsistent food, you should have decent service, at least.
I ordered a sub without onions and was delivered to my home, a sub with onions.
I called to explain the mishap. The grumpy sounding individual that spoke with a bad mumble and an even worse attitude, explained to me that I was wrong, as if I wasn’t spitting out the onions. He insisted he made the sub with no onions and we went back and forth until I asked him to just return my money out of frustration. He continued to explain to me that he could send a new sub but I didn’t want a new sub I just wanted him to refund the money for the sub due the awful debate over if the sub had onions or not. He explained I could return the sub to the store and that sounded ridiculous. Why would I return the poorly made sub to the store at 10pm while he sits there waiting to refund me MY money. This guy TRULY did not understand customer service at all. He stood firm on NOT refunding my money unless I drove to his store. I explained that I would call my credit card company and find out my options
I called my credit card company to stop the charge. They said I’d have to call back after the charge posted to dispute it and I can have the sub shop stop the charge of indidnt want to wait.
I called back to speak to the closing manager. You guessed it. The piss poor customer service guy, is the manager. Of course. So this guy took the order, processed the payment, cooked the food (incorrectly), and fielded the compliant subsequent.
After ANOTHER back and forth with this manager jerk. He asked if I still had the food, and I, of course, did. I have a food allergy. Eventually I talked/​argued him into refunding my money for the entire order. But this guy had his driver come out and pick up the food before he said he would refund my money. I feel bad for the driver. What a completely crappy situation to be in. But that just goes to show you the height of that closing managers spiteful and skeptical behavior.
What a silly place.
I won’t ever eat there again. And the stand-​out customer service blunder, will linger and I’m sure I’ll tell that story for years to come.

I used to love this place. I’ve ordered from them for 20 years. They are very inconsistent. I have had the best shrimp old Bay cheese steaks from here, next day horrible soggy disgusting. Customer service is definitely not something they care about. I called to complain once about missing items from my order and the woman was screaming she was the manager and put the mozzarella sticks in the bag herself. I never received them though of course I did not realize until the delivery man left. It’s definitely a risky place, never know what your going to get. Too many options around to deal with wondering what kind of service you will get.

Loved this place until I found something crunchy and awful tasting in my salad. Husband says it was a roach, confronted one of the employees about it, and he went off on my husband. So heck no. Never again.

Man i read the Unilocal other people left and thought this might be worth a try. I ordered a cheese steak, chicken cheese steak, and med cheese pizza. I picked up my order and got home. The pizza looked good. After the first bite, i liked the sauce and cheese. It reminded me of skating ring pizza, not that good or bad but worth a dollar to stop your hunger. This place isn’t charging a dollar and i would not buy again. The cheese steak and chicken cheese steaks were horrible. Im am from up north so I’m sure if this is how they do down here or what but they had packaged cheese on the sandwiches. The thick slice velveeta cheese you would use for your kids grilled cheeses’s, they put on my cheese steak. smmfh I’m never going back or even recommending.

Great food fries aren’t so great but sandwiches pizza and hot subs are good quality for a takeout place does not deliver to Columbia MD though

One of the best pizza /​sub shops in Howard County. It is tucked away in a small strip mall near Costco and Trader Joes.
The amtoshpere;
Looks like your normal pizza spot and no space for dinning inside the restaurant, located off the beaten path, but plenty of parking.
Make sure u call ahead and place your order.
The food;
Everything I have tried on their massive menu is worth a try. The pizzas are fresh and handmade from the crust to the sauce, my favorite is the philly cheesesteak with the works. Taste as good as the major spots in philly, save yourself some time plus gas. You can get the BEST cheesesteak sub here in Elkridge.
The service;
The staff is fast and efficient, no matter how busy they are.

This is one the best places I’ve ordered from. You don’t think it’s hard to screw up pizza, but dammit it is! This place always gets it right, when I’ve ordered. The employees have been nice and the owner is so great over the phone. The pizza, the wings, the fries, the gyros, the baklava, the sandwiches, etc. its all been good.

A co-​worker and I had work in the area, and decided to grab a takeout lunch. We both had the salad (trying to be healthy) which was HUGE and very fresh. The grilled chicken on top was amazing — not sure what type of spices were used but it was great and much better than a normal deli salad. Everyone was super friendly and the service was quick. I like supporting small businesses and will definitely return if I’m ever in the area.

This place is very inconsistent. Some days you get great food that is prepared well and others you get a thrown together mess that lacks flavor. If you really don’t have any expectations and just want nourishment, I suppose this is the place. However, if you want to be sure you are getting a quality product every time then avoid it at all costs.

The service was horrible. I ordered a personal pizza and they told me 20 mins. I got there in about 20 mins and he said it will be another 10 mins (which ended up being another 20 mins). While I waited he attempted to give me a pizza that had already been sitting out in the waiting area for who knows how long. I appreciate the gesture but the pizza was cold and after waiting already 30 mins I wanted my food hot. It still can out with running cheese and sliding pepperonis. I won’t be visiting again

Waterloo Pizza&Subs conveniently located like 5 – 6 min nearby where I live… So whenever I feel like a sub or slice of cheese pizza I come cross Waterloo!
They really have good pizza and it’s delicious at reasonable price!
As I usually try my favorite food «Philly Cheese Steak» and «Gyro» at any place before I write a review about, Actually this little pizza shop got really good Gyro and Philly filled with lots of meat!
Their fries is different I mean in a good way. It tastes like seasoned fries but it isn’t! I like their food a lot and will continue to order from here!

We spent $ 28 on two subs and some fries and got…
A wimpy, generic cheese steak that was very light on the steak and the cheese. The Italian Cold Cut had 3 slices of meat, one slice of cheese ($.89 was paid for
’extra”), and didn’t have the pickles, or vinegar and oil as requested; even though it was printed on the receipt. The sweet potato fries were the only good part.
Long story short, I feel ripped off. Not ordering from there again!

I have ordered from this shop maybe 10 times over the last few years, never once have they been anywhere near consistent.
The folks answering the phones need to have a class in how to speak to people, I don’t care about the employee-​to-​customer aspect as much as I do just the «polite thing».
When you charge 10 bucks, then complain that you shouldn’t have to add cheese to a meatball sub is ludicrous. Any other place will add toppings of your choice without issue, except these goofs. When ordering at Subway (not a favorite either but better), they give you free topping such as cheese.
When I asked for some mozzarella, I was told «you don’t get any cheese» with that kind of sub. Well… you do anywhere else!

Great place for good food delivered hot & fresh. My wife and I have tried many items on their menu yet to be disappointed.

We actually really liked getting the white pizza from Waterloo, but Andrea’s review of the lack of cleanliness has completely turned me off.
It was good, but not worth risking food poisoning.