The Beauty Shoppe Salon And Day Spa

First time customer. I had Mckenzie. I have natural medium/​ash brown hair and requested all over color to cover gray. She showed me a couple of swatches showing me a dark brown one and I said I didn’t want to go dark. I also showed her a sample picture of the color I wanted. She then showed me two swatches– a medium brown and a light brown saying she was going to mix them so my hair wasn’t too dark or too light. So my hair came out almost black. I stated it was way too dark and she said it would lighten when I washed it, but there was no way it was going to lighten to my original color. She stated we never discussed a light brown color. She then stated she could ‘malibu’ it but I refused because I was crying about how terrible my hair looked and just wanted to leave.
I called the manager Nika and she was very understanding. Nika stated she talked to Mckenzie and she had used a gel color which usually comes out darker (throughout this process multiple stylists told me they would not have used a gel) She was able to get me in after closing the next day to fix the color with Mandy. My hair was bleached and then color put over it, it came out to be a dark chestnut color (still lighter than the color Mckenzie put in). I was still dissatisfied with my color because it wasn’t as light as I wanted but Mandy stated she wanted to do it in cycles not to ruin my hair. It also has an orange hue to it. I also had to pay for the color fix.
No follow up call from the manager making sure I was satisfied and no follow up offering the next cycle to get my hair to where I had originally requested it.
So clearly not the best experience. Hopefully I can find a place that has professional colorists and doesn’t make the customer feel like it’s their fault if the color comes out wrong.

They handled the wedding party (bride + 5 bridesmaids) I was with very efficiently. They were nice for the most part. All of our hairdos looked fabulous.
But they are not a five…
Absolutely positively do not allow these people to do your eyelashes. The bride and three bridesmaids got eyelashes, and it was a mess. There was too much glue, and the chic basically stuck them in and kept it moving, no trimming. She covered her botch jobs with mascara, but no one was fooled. We had to fix her disasters by buying eyelash kits and using that glue to fix the situations.