UCD Medical Group

Read the Elite reviews and those that have posted more than 25 reviews. As a general rule of thumb, those will always give you a better idea of the establishment. Those reviews should bring the average up to 3.5 to 4 stars.
Anyways, I’ve never had a problem with UC Davis in Elk Grove. They are among the best medical offices I have been to. Scheduling an appointment is always easy and I’m able to find a time that meets mine & the children’s schedule. Upon entering the building, there are antibacterial foam and face mask to protect yourself. The facility is clean and the staff are friendly. There’s typically a line waiting to check in and there’s a short 10 minute wait before seeing the Doctor. The multiple Doctors, Nurses, and staff I & my children have interacted with listen to my questions and knowledgable in answering them.

This review is for Dr. Liu. I needed an appointment and the locations closer to my home were all booked till June or the end of June. I was able to get into the Elk Grove location the next day. I wasn’t looking forward to the 40 minute drive, however I am so glad I came to this location. I highly recommend Dr. Liu! He is amazing and took the time to talk to me about my autoimmune issues. He recommend a better probiotic to me that is way cheaper then the one I am buying. He didn’t rush me at all and I loved that he took the time to take to me about my other health issues that had nothing to do with the gyno portion. I will continue to come to this location just to see him. Such a nice and caring man. His nurse was very sweet as well and very friendly. It was completely worth the drive!

This is the truth– My primary left this location and was replaced with Dr. Tamara Robinson. She instantly stopped filling my medicine, that I had been taking for about 6 months, and wanted to put me on anti-​depressents, horrible nasty woman. And I had a female gyno Alison breen, who I went to because of all the pain I was experiencing (I have ovarian cysts) and told her what I was doing to help the pain and she laughed at me and said nice try… no ultra sound NOTHING. and after telling her specifically I do not have 2 different things and that I did not wanted to be tested for those things she did it anyway and charged my insurance over a $ 1000. guess what– tests were negative but now I have to pay the remaining balance. This is a warning to you all… take it seriously.

Dr. Lie (Lou) spent a lot of extra time explaining scientifically how the digestive system and good/​bad bacteria play a role and more. He stays informed on all up to date research and actually seemed to care. I’m trying to switch all of my health care to UC Davis. Better doctors and you have «my health» so you can see all appointments, test results and even email your doctor all from your phone/​computer and they directly respond.
I will write more when I get around to it but yesterday was my first appointment and so far he’s great! :)

Went for lab service. Check in was easy and ok customer service. The worst came my name call to draw blood… This lady left me at chair for more than 5 minutes… I am waiting waiting… next window 2 person got done and left and still waiting.
Finally she show up took forever to prepare… my god it hurt. After done I am holding the cotton ball and she try tie bendage I slip finally 2 try it was done.
Most awful experience drawing blood… I never had such bad experience over my life time.

I have been going to UCD Elk Grove for over 12 years. I have a wonderful doctor that takes great care in what he does. Dr Seites actually listens and gives great advice and diagnosis.
Over the years I have had several referrals to different departments and a few different surgeries and only one did I have a bad experience. But that was at the med center and not in EG. When making an appointment in EG there is never more that a 10 minute wait when you arrive. All of the staff at this location is kind and caring.

NEVER coming here.
I had the worst phone conversion with someone (female) at the front desk. She was rude and confrontational. She had a very, «it’s your fault» attitude when i asked about why my appointment was switched to this location. At the end of the call she yelled at me to call downtown and hung up on me. SO RUDE. I tried to call back to get her name but she didn’t answer. I will not be coming here EVER.
After my bad experience with Kaiser the last 2 years, I thought UCD would be better. Nope. After putting me on hold for 40 mins to make an appointment, then switching my appointment location without notice, and now the horrible customer service. :(

They don’t believe in preventative care like Kaiser does. I’ve been side-​lined for months over a condition that they deem «cosmetic» yet if it keeps going on, could be cause for serious health issues. I never got this sort of treatment at Sutter nor Kaiser. Plus, I was rushed through my appointment, was only allowed to bring up one concern. I was told, if I wanted to bring up a second concern, I’d have to make another appointment, yet my appointment was interrupted twice by an «emergency». My PCP is on leave until the end of January. I was told via email to wait to ask my PCP then and resubmit my question via email. I was referred back to the PCP by a specialist regarding this same concern. I was referred back a 3^rd time by the substitute to discuss this with my PCP WHOM, DID I MENTION, ISN’T THERE!!! I wish the university would bring back the Sutter insurance (Health Net) I got so much better care there. Some appointments lasting 45 minutes.

If I could give 0 stars, I would. Ever since I transferred from Kaiser two years ago because my employer discontinued their contract with Kaiser, we were all directed towards UC Davis Medical Center and I have had nothing but problems with them.
When I first started with them, I had severe stomach pain and they told me I needed to get surgery and referred me over to Dr.Vidovski. During our consultation, Dr. Vidovski told me to show up 30 minutes early and I showed up 45 minutes early to be on the safe side. However, he did not show up until 1.5 hours after our scheduled time because he was running late from his appointment. He said he wanted to conduct other tests before proceeding with the surgery. For the next eight months, we ran tests on me (which cost thousands of dollars out of pocket even with insurance) and then I stopped receiving calls from his office. I waited two weeks (remember this is eight months after me passing out from stomach pain and I’m still in pain) and finally called them. They said I was now low priority and told me to consult my primary doctor. Then the case was dropped. I scheduled an appointment to ask Vidovski what happened and guess who was late by an hour again?
Today, I got a call from the podiatry office saying they’re located in Citrus Heights. I asked about scheduling and they gave me a hard time about it and Christine gave me so much attitude and said «You have a PPO. You are not bound by us and can go somewhere else.»
I’ve been referred by numerous people to go to Mercy because their treatment is top notch.
If you’re with UC Davis, expect to do everything yourself. You’ll have to call them, wait for them to call you back, then wait some more before they schedule you for an appointment. You have to continuously call back for results and call to see where to go from there. They don’t guide you or care about your well being. I miss Kaiser but I’ve heard nothing but good things about Mercy and after two years, am ready to switch over and get actual care.
The only good thing about UC Davis Med Center is that they have the friendliest check-​in associates. That I will miss.

I have been coming to this location for almost 7 years now. The facility is always clean and quiet. The front desk staff is pleasant and move as quickly as they can. I have seen a couple different doctors in this office but Dr. David Lee and Dr. Breen are by far the best.
The staff is great, the MAs, LVNs that work in conjunction with the doctors, are really sweet and provide a relaxing environment for some of those not so fun visits (ladies you know what I mean). lol

I love UC Davis Medical Group in Davis but the Elk Grove Group is just terrible!!! The doctors are good, but making an appointment or even receiving accurate information is next to impossible! I started calling them at 8:03 this morning. Every time I got the automated message that says to push 2 to make an appointment. When I pushed 2 it hung up on me! Finally at 10:04 I gave up and pushed 1 as if I was a doctor. A very nice woman transferred me to the appointment desk where I sat on hold for 43 minutes and 26 seconds before it was finally answered by a receptionist who then told me I had the flu and they don’t have any appointments available for me. I don’t think a receptionist should be diagnosing patients over the phone. I have an autoimmune disease so even the flu is incredibly dangerous. The fact that I can’t get in to see a doctor is unacceptable.
I wish this was the first bad experience that I’ve had with them but unfortunately, every time I need to make an appointment something goes wrong. From the receptionist telling me a different time than the appointment was scheduled for, to the doctor I see not being the one I make the appointment with, to going to my flu shot appointment and them not having the vaccine. The lack of professionalism and competency on the part of the office staff directly stems from the office manager Jaime and his lack of a work ethic! He would rather operate in crisis mode than take a proactive approach to having a well run office.
If my rhuematologist wasn’t amazing, I would drop UC Davis Medical Group entirely, but he is wonderful and I’m not willing to risk my overall chronic illness health. Instead I will be changing to another UC Davis Medical Group ASAP.

The facility itself is lacking. The two communal waiting areas are not designated for one field or another, so I have to sit with my immunio suppressed baby boy next to every cranky old fart with a cold.
Two stars because this is 100 times easier to navigate than the BS office that our pediatrician was at before at the UPA. Oh and the staff here are at least not rude and snarky as that been at our ped’s previous location.
The front desk staff have a far too casual approach, though. There’s neither a sense of authority or of customer service.
Our nurses, on the other hand are great… So it gets 3 stars.
Our pediatrician… Well she takes forever and we can wait sometimes for well over an hour. So by the time she arrives, my boy is maxed out from all that time of being restricted from touching or doing anything. On the flip side: we seem to get ample time for our visit and questions. It would all be worth it if his medical records were accurate. I’m going in today to clear some crap up and it’s devastating that the inaccuracies are there and how they could affect his care down the road. That garbage takes away the third star.
This review is pertaining only to the Elk Grove office and the staff at that location.
There are other teams in the UCD system who are either incredible or despicable.

I like this facility because it is closer to home in Elk Grove, with convienent and free parking. Unlike the UCD hospital and the Ellison Ambulatory buliding, where patients have to park in garages and pay parking fees. Yes, it is only 2 dollars when validated but those 2 dollars add up, especially for patients on limited income. The doctors have been nothing but impressive, at least the ones whom I have taken my mom to see.

After years of having a PCP medical insurance I was beginning to lose hope in the medical system all together.
1– nobody knows my name, yes I can choose my own doctor but how do I know what specialist is good over another and why?
2-​there is just a generall coldness because well it seems you have 15 minutes and you better get it all out in the count down 3… 2… 1. your OUTTA there.
So I happened upon this clinic because well I ended up in the emergency room of UCD one cold dark night and the doctors there actually listened to me… YES YOU HEARD RIGHT… they listened.
Now comes the good part– you can actually walk into the lab and they will take you right away~giggle~ yes they do… as much as I hate getting blood drawn I just sache’d right in and next thing I knew .I was headed out the door with a piece of rolled up cotton in my elbow joint.
for this alone «5» stars.

I live in Sacramento, but chose this satellite clinic in Elk Grove (instead of the main hospital) due to a lack of doctors taking new patients. I don’t mind the drive out to Elk Grove (20 — 30 min. from work). I now have a good doctor who is pretty available when I need an appointment. He’s open to my bringing in my own research and discussing it with him (I do use academic medical sites, so he’s more willing to discuss the information).

This is the worst, most impersonal clinic i have ever been to. My doctor doesn’t know who i am at all, and i always end up waiting longer for my appointment than the time my appointment will actually take. In order to schedule an appointment, i have to wait for 20 minutes just to speak to somebody. My doctor is always booked months in advance, so i never get to see my doctor, i’m always in the care of a physicians assistant. Whenever i do request to speak to my doctor, i’m always called back by a representative. I have seen my doctor maybe once in my 3 years of going to the clinic. They always call for appointment confirmation after hours, and if you call back after hours, they wont be able to help you with anything. DONT EXPECT TO GET ANYTHING DONE IN A REASONABLE AMOUNT OF TIME AT THIS CLINIC

I need to provide a rating for some aspects of this clinic
Making an appointment with a doctor: 3 stars, if I were to wrote this review 6 months ago, it would have been 0.5 or 1.0. They used to have looonnnnggg wait times (almost waited 15 mins before) on the phone to make an appointment but it has gotten much better
Physician rating: 4 stars. The doctors here do listen to you and give you good advice in comparison to other medical offices in Elk Grove. Don’t see my doctor much since he is a new doctor of mine, the last one moved. but so far so good.
Facility: 4 stars, clean
Receptionist:3.8, overal very nice. they need to have better staffing
Lab appointments: I have to agree with the other person’s review. It is very disappointing that after you made an appt with the doctor or seen the doctor, you have to make another appointment for a lab. More hours to take off work. The lab technicians are nice but there is somebody that works at the front office of the Lab department that seems like she always has a bad day. Bad enough, we’re the ones sick and will get poke with needles and get multiple tube of blood out of us, we still have to deal with a person that is very grumpy to greet you and help you with the appointment. Otherwise, the rest of the lab employees are good

I went there since it opened at the new location (and for several years when it was across the street)…
They’re not very sociable at the front desk, and are pretty good at making you feel like an inconvenience. The only reason this place has two stars and not one is because SOME of the nurses are really nice and the center itself is really nice.
They LOVE calling you at 4:59 on Friday to let you know you need to reschedule/​schedule an appointment. The office is closed at 5, and not open on weekends.
UC David Med Group? I think not.

You need an appointment for their lab. If your doc requires any of the lab services you now need to make an appointment and come back later. This is absurd. One of the phlebotomists is really rude. If she can’t find your vein, she gets nasty with you. I also had a lame doctor there. Not all are bad, but mine was. He would disregard my concerns before ever examining me. The front staff are nice enough.

Very Good Clinic… There are on top of things for the most part– Baby Boy has many visits already and the only frustrating thing is going there many times due to him being sick. Dislikes is the waiting– I know sometimes they get backed up sometimes but they call you in but you’ll be waiting for the Doctor longer than the check up. I would give it 5 stars if it seemed like there weren’t understaffed and a little more caring. My wife and I agree its much better than Kaiser though. Is it just me but I rather go to Clinic and be treated like family instead of a fastfood chain (straight in and out). But overall they are better than average.