Trinity Total Healthcare

I going back and forth between one and two stars. On the one hand… the laser does work. But on the other hand… the service is so bad that no amount of groupons or deals could coax me into ever coming back to this place. Here are my feelings:
1. Inconvenient location for me. I work downtown and now have to rush to appts bc of their new limited hours.
2. Can never get a hold of anyone. Rings and rings… then I have to leave a vm. Then pray they get back to me. Any business that doesn’t have someone available to answer the phones and in turn get more business from customers who want to buy packages is not for me.
3. I paid up front for a package. Then when I leave after my appts, the girl at the front desk literally yells out to me as I’m leaving… with the laser tech right there looking at me…“do you want to leave a tip?” I would hope that no owner would want their employees asking a customer, who paid for a package in advance, and with no money due at the actual appt times, if they want to leave a tip. Very uncomfortable and it just rubbed me the wrong way. It’s an OBGYN doctors office that also does laser… no I don’t want to leave a tip. And if they want tips, they should have a spot on the cc slip when you buy the package asking if you want to leave a tip. Or have you sign something on your way out where there’s a spot for a tip. So awkward. And I especially don’t want to leave a tip when you left me waiting in the waiting room while you were chit chatting with other employees and my appt took me weeks to get!
4. I want them to clean the laser in front of me. You really don’t know where that laser was during the appt before you! I am always really nice about it when I ask but the last lady seemed offended when I asked and copped an attitude with me. It takes them two seconds to wipe the laser with a disinfectant wipe. Would it be that hard to do it again for a worried customer? Especially when they’re running late! How do I know it was disinfected?!? Is it that big of a deal?
Yes, the laser did work. Ill give them that. But no, I won’t be coming back. And I would check out all of the other Unilocal reviews too.

This place is now CLOSED, just so you know.
It may seem useless to write a review on a place that just closed down, but just so I can get my frustrations out there, I’m writing one anyways.
I have to agree with the other reviews that say that the front desk staff there were rude and unprofessional. They really did not give a flip about you. I was constantly early by about 10 – 15 minutes for my appointments, but was NEVER seen on time. Now don’t get me wrong, I can understand that appointments run long and what not. That is not what I am upset about. What I AM upset about is that they wanted to charge me $ 50 when i was less than 5 minutes late for one appointment, when I am normally early and when they never see me on time anyways. Five minutes? Really??? (In the end I didnt get charged. I just signed a waiver saying I wouldn’t be late again, and that if I was that I agree to pay $ 50 bucks.)
More than once I have received a phone call CANCELING my appointment without explanation only a couple days in advance. What kind of business does that? Also, it was nearly impossible to reschedule an appointment unless you went to the office in person. Seeing as I live in Modesto, driving down to Elk Grove just to make an appointment was out of the question. I tried to reschedule a laser appointment and for WEEKS I was unable to get a live person to handle my inquiry. I even sent them e-​mails and left several voicemails. NOTHING. NO REPLIES. Laser hair removal is a time sensitive thing too, so you can imagine that my results were affected by their lack of professionalism.
The only saving grace is that the nurses that actually did my appointment with me were very courteous and personable. One star for that, and nothing else.
I’m glad they are closed now and moved to El Dorado Hills. Even though the EDH location is much farther from where I am now, the staff there is much more friendly and professional and prompt. Definite upgrade.

The only reason why they are getting a star is because the laser hair treatment actually works. But the staff is disorganized, twice they cancelled my appointment without fully notifying me. They claim they left me a message but I did not receive it. There is always at least a 15 minute wait. It seems like the staff is used to such complains because after my 3^rd disappointment I finally complained and the front desk person could care less. She had an attitude and did not even offer an apology. I am just waiting to get my last few treatments over with. Not going back … totally not worth the groupon deal.

I’m a little disappointed that this facility moved to El Dorado. This isnt the reason why I’m updating my review.
For the past 1.5 year, I’ve been coming here and I’ve always scheduled my appointments way in advance. It seems this business keeps changing their business hours. They would call and leave a message to reschedule. I would call back, leave a message and they would not call me back. I’ve even send them emails. Basically, they are really hard to get ahold of. I’ve had to reschedule my appointments frequently because the nurse couldnt make it in, the machine is not working, or the receptionist put the wrong date or time of my appointments. It’s kind of frustrating.
Another con about this place is that they expect you to be there 15 mins early to check in. Every appointment… I’ve waited 15 – 45 mins after my scheduled appointments.
Regarding the laser results, I’ve had different areas of my body lasered. One area of my body was lasered 12 times (highest level 7) and the hairs are still growing but thinner. I’m not sure if its my body or the machine is not that strong. Maybe this is the reason why it doesnt hurt as bad as other machines? I’ve decided that I’m not going to get anymore lasers from this facility. Dont get me wrong, the staff are really nice but the business itself is unreliable.

Horrible place, I recently bought a group on, and was trying to contact them but NO one answers the phone calls, I left voicemails and no one responded again, I drove to the shown address (it turns out their not even located there) sent out an email still NO reply! So I finally contacted group on to get my money back.

OMG! This place is horrible! No one ever answers the phone. No one ever return calls that are left in voicemails. No one response to emails. The office manager is very rude and uncaring. There are probably a lot more issues because there’s such high turnover rate for staff (besides the rude office manager). The only good thing about this place is Dr. Goodwin. If she wants her business to be successful, there need to be a complete overhaul of customer service.
Update: Just found out that they’re getting rid of Saturday hours and will eventually phase out their evening availability as well. This place is sucking more and more. ugh!

I LOVE Dr. Goodwin but I can’t stand her incompetent staff. They NEVER answer their phones and they keep changing their hours. I left half a dozen messages once and they NEVER called me back. I just got the «oh it was you who kept calling attitude» when I finally managed to speak to someone after my 10^th phone call. It’s seriously really unprofessional. It’s unfortunate because Dr. Goodwin is amazing. She needs to update her hours on her website and get new staff members.

I’ve called them several times over the last few weeks with NO call backs about my prescription… Every time I call I have no option but to leave a message. This place has gone down hill and lost my business.

This place is horrible! They only take appointments on certain days and they’ve canceled on me and rescheduled me on a day that they were closed. I bought a Groupon through them. They say 6 weeks in between appts but they can’t fit me in, they’re like two months apart. If you are late, you forfeit your appt. But I’ve waited about 30 minutes each time. They are so short staffed I don’t know why they are running another promotion. Go elsewhere. They all cost about the same. I’m so annoyed that I’m not going back for my last treatment. Their customer relations is so awful. I’m convinced that they don’t pick up their phones so people can’t reschedule, making them lose their sessions because they can’t handle the client load.

I too did the groupon laser treatment.
My 6^th (final) treatment was two months ago.
And my underarm hair still grows.
I can tell it got «thinner», but not «removed» as they promised.
I paid my money for removal not for thinning.
Am pretty upset with the result so I contacted Groupon but they said they cannot do anything about it.
Bummed.
Like other customers said, every time I did show up for my appointment I had to wait for 20−30minutes, and there were no one else in a waiting room.
Strange.
I certainly do NOT recommend this place to anyone.

I purchased an expensive groupon for 6 laser hair removal treatments (large area) with Trinity Total Healthcare in Elk Grove. This office has cancelled on me 3 times! I have only had 2 of my 6 laser appointments — the RN at my first appointment several months ago, stressed the importance of keeping all my appointments within a 6 to 8 week window otherwise the laser treatments would be ineffective.
The first appointment they cancelled on me was with less than 12 hours notice, the second appointment they cancelled on me was the reschedule to the first one they flaked on (their office didn’t even bother to call and tell me the 2^nd appointment had been cancelled and I live over 30 miles from their office!!!)
The third appointment they cancelled on me, I only found out because I was proactive and called their office the day before to make sure they weren’t going to cancel on me for a THIRD time!.. and sure enough, they did! Then the receptionist had the gall to ask if I wanted to reschedule for a FOURTH time! There is NO WAY I trust this company to honor their appointment commitments. Enough is enough! I want my money back!!!

Never had any issues with this place until recently. Everything was going great and I scheduled my last appointment 2 months in advance. When I arrived for my 8:30 appointment, the place was deserted and it is supposed to open at 8. They finally arrived at 8:45. I sat in the waiting room forever and was never acknowledged until someone finally said that the nurse didn’t show up and I needed to reschedule. I live two hours away and took the day off work just to come to this appointment. I finally left at 9:30. No one even apologized or said goodbye. Even when they arrived in the office they didn’t call any of the other appointments to let them know. Only when they showed up did they find out they could not be seen. What a joke.

Only giving a star because I have to give one. This is an unprofessional, horribly ran office. They schedule far more than they can accommodate. When I said an hour+ wait time, MULTIPLE TIMES, was unacceptable the girl at the front got attitude with me. Really!!! I had an appointment Biotch! It’s so not even worth the groupon price. The frustration, the waiting, the imbeciles they pass as employees… RUN AWAY!!! Funny their description says appt only. They don’t know the meaning of the word.

So far so good. I recently purchased a laser hair removal groupon. I called and was able to make an appointment for the following week. It would have been sooner had I been available. So that was a bonus. I like prompt service. When I arrived for my appointment I had a very short wait. Second bonus. Once inside I had a very friendly knowledgable nurse named Michelle. She answered all my questions. Once I was comfortable we began. It took about 10 – 15 min total and it was relatively painless. Not pain free. On a scale of 1 – 10 it was maybe a 1.5−2. I had no redness or pain after I left. Nor did I require any after care. Over all I was really pleased. I’m starting to notice results. I will definitely follow up towards the end of my treatments. 1 down 6 to go. Per the nurse she said I’d most likely need at least 6 based on my hair/​skin type. Hoping for good results!

I did the groupon laser treatment. I’m on the 6 treatment for a brazilian area. I have had absolutely no change and I’m on the 6^th. Every time I do show up for my appt they are always late. But, I’m more upset as to why it didn’t work the RN didn’t say to much about it just that she didn’t know and they are very inconsistent with their treatments between all of them. One RN did my treatment for a long time and then the next girl said ‘oh she worked on you for a long time last trearment’ and I said yes because I’m not seeing improvements and that lady did not even come close to the same amount of time. So not only did I drive an hour from where I live 5 times and wasted money, but my laser didn’t work at all. Pretty bummed.

Very bad customer service. Won’t ever go back.

I purchased the groupon deal for laser hair removal and unfortunately this place is extremely unprofessional. The three times I have had an appointment here they are always late. I like to be punctual so I arrive 5 – 10 minutes before my appointments, and those three times I have been there, I am the only person in the waiting room. My appointment time comes (still no one calls my name), then 10 minutes pass my appointment time (I’m still waiting), not until 20 minutes after my appointment that I am finally seen. I have brought this up the last two times I have been there and they inform me that the «nurse» is still finishing up work in the back yet I have never seen anyone leave then why do they book my appointment for a certain time if they are going to take their time to see me. Their laser is not the greatest either. I have had laser work done at other offices and have noticed results. I asked the nurse that has been doing my laser at this location if she has increased the level since the last couples times I have been there and her response was «I do not remember what level I used». I would think as a Registered Nurse, you would document everything so that the patient could get the best results. I brought this up to their office manager and I have yet to hear a response (It has been more than 3 weeks). I took a gamble purchasing this deal from Groupon and I would not want anyone to come here for any of their services. Unprofessional, not punctual, and the RN’s do not follow proper protocol.

I have had a great experience at Trinity. I can’t attest to the obstetrics, but I can for laser hair. The office is clean and updated, the staff has been friendly, and they have a nearly pain free laser.
This is my third Groupon for laser hair, through three different businesses. After dealing with a HORRIBLY rude nurse, leaving me in tears, at Skin Renewal Center in Davis, I have been pleased with my experience here. I have come to realize through other Groupons that you get last priority for appointments compared to full paying customers, so I expected to have a month or so wait to get in, which was right on par. My first two appointments did have a significant in-​office wait time, due to the fact that the overworked doctor herself was performing the procedure. She was very friendly though and never made me feel rushed. For $ 2200 off the price of lower legs, I was willing to deal with a little wait. Since then, a nurse has been doing the procedure, and the availability of appointments and in-​office wait have dramatically improved. Overall, I’m very satisfied and absolutely LOVE my smooth legs!!!

Here is an update on the world’s worst «family practice» office. As I went to leave two months ago I was enticed to stay by Dr. Fong’s assistant. saying that she would be staying and that I should feel safe and secure. I called my insurance and said that I would be choosing Dr. Fong for my primary. needless to say that was the worst decision I made. I should have gone with my experiences and instinct. I have since received an e-​mail saying Dr. Fong is leaving, there is no more family practice and we are out of luck. The e-​mail gave us less than a month to find a new doctor. This is not TOTAL healthcare, this is not healthcare period. I want to be able to trust my doctor with my life obviously, but I would not trust this practice with my enemies scary looking mole. RUN far far away from this place and find someone who cares just as much about you as a patient as you would your own family.

Where to begin on the clusterf@#k that is Trinity Total Healthcare.
First, the girl at the front desk. You’ll know her when you see her — the cute petite 21 year old who sits at the front desk and is 1) unhelpful; 2) patronizing and 3) inefficient and full of excuses. Her attitude is slightly excusable because I would be angry at the world if I’d peroxided my hair as much as she had. But when it comes to my health — I want someone who will offer me a smile and solutions.
If you manage to get past the gatekeeper, you’ll experience all sorts of inefficiencies with the rest of the personnel. Months of delays in getting prescriptions filled. Lost requests. Unreturned phone calls. And a mountain of excuses on it all.
Bottom line — if you don’t think your chocha deserves 5-​star service, stop by this clinic. Otherwise, I suggest you take your business elsewhere.