Thaddous L Archie, DDS

Worst experience I’ve had at a dental office. I gave numerous chances to them to redeem themselves. However it was my fault to give a chance to begin with. How can a dental office hire people who have no idea what they’re doing? There’s one specific dental assistant whom was trying to remove my temporary when it was literally just placed by the dentist! She had no clue! Second off I waited almost 2 months for one minor procedure to be done. Something that should’ve been done within a time span of less than 2 weeks happened to take over a month for them to do. And worst part is there was no sympathizing, no understanding but instead idiotic excuses of how the lab didn’t do their job for the third time! Why would you even associate & work with a lab so reckless? There is no sense of urgency. Not to mention Melody, the front desk manager is extremely rude & unprofessional to clients. Pathetic… To think they take your money first then do a shitty job after.

This dental office was nothing but a disappointment. I went in for my first appointment (x-​rays, a cleaning and an exam.) I arrived about 30 minutes early expecting to fill lout new patient paperwork. Filled out all the paperwork within 10 – 15 minutes and sat in their TINY waiting room with 5 other people, beyond uncomfortable. When we make appointments, we expect them to be on time, or just a few minutes late, because of course that’s the point of an appointment. Well not here… I sat and waited almost 45 minutes until I said something to the receptionist who was very rude, not Melody, but the other woman. She almost overcharged me, didn’t know how to book an appointment and argued with me about the fact that «she’s never seen an appointment that lasted for only a half an hour» Luis was my hygienist, and he was nice. Did his job I suppose. And Dr. Lam was very sweet, down to earth and super friendly. All in all, I left with my teeth feeling dirty, a bad attitude and didn’t even get a free toothbrush. So much for having good dental insurance…

Dr. Archie is the worst dentist I ever had in my life, she got my teeth down. Honestly, my teeth was good and no pain before I met her, but right now I couldn’t eat, I’m feeling painful all the time, and also I have to come back more than three time at the same tooth at the same filling that she did before because my fillings doing incorrectly, I got really mad on her work. So, I decided to change this dentist to another one.

Dentist herself is nice but the receptionist are very rude and over heard them talking badly about my daughter. Expect to be seen two hours after your appointment time, I’ve had 4 appointments here and every time we have had to wait for them for 2 hours before even being seen. In the process of switching dentist right now. Had a one o’clock appointment they didnt even open their doors until 1:45 and we didnt get seen until almost 4. Dont waste your time go somewhere else.

I saw Dr. Archie today for the first time. I called with a dental emergency and they got me right in. The staff is super friendly and nice. I didn’t have to wait but a minute for my appointment. I will definitely be recommending them to everyone I know

Melody at the front desk is really sweet. She found out that my mom passed away recently and the staff here gave me their condolences and then my dentist Dr Lam, handed me a sympathy card, signed by all the staff. I had a hard time holding back my tears when I received that card. That was so sweet of them and I really appreciated their gesture. Thank you ladies.

I have been a patient of Dr. Archie for a number of years. He is an amazing dentist, pain free, professional, friendly and personable. As a waiting patient we tend to be impatient, but when youre the patient that he is caring for you will appreciate that he takes his time to give you the care you need and deserve.
Prior to finding Dr. Archie any dentist would require a number of numbing shots in order for my pain to lessen, but I would always feel the pain of a filling, crown and deep cleaning-​not now! Not with Dr. Archie! I cannot say enough how nice it is to not dread the dentist. My daughter and I always look forward to our visits with Doctor and his staff.

Okay, so I got the bill resolved. It so happens that their offices merged, and they were having problems with their billing system and filing. It was still a lot of work (5 phone calls) to get it resolved. In the end, it worked out…