Rigo Delatorre – State Farm Insurance Agent

The only reason why we have this agent is because our previous one quit from state farm, so they transferred us to Rigo. Before we were transferred we had a great insurance rate, only $ 118 a month. Amy (our previous agent) and her state farm team were always there for us. The next month, when we had been transferred to Rigo our insurance payment came out to $ 140 a month. We called Rigo everyday about this, but never got a chance to speak to him because his assistant is always answering his calls. Apparently he’s out of the office, or he’s sick, or he just didn’t come to work today. Till this day we still have not got a chance to speak to him and it’s been 6 months now.
Trust me, don’t waste your time with this agent because he will never answer his phone, he won’t get back to you and his assistant is clueless most of the time about how insurance works. We’re planning on cancelling our insurance with him and with state farm period and going with AAA. I just find it pathetic how your own insurance agent isn’t even being reliable when we need him.

I highly recommend this office! I’ve had State Farm through Rigo for years and have had no problems. My rates have never changed and the office staff has always been so pleasant to work with! Thank you for providing great service to your customers!